CUSTOMER STATED: upstairs tub spout keeps falling out TECHNICIAN NOTES: came out today for diagnosis while out today I checked the upstairs hallway bathroom and found that the tub spout was not tightened and needed to be tightened RESOLUTION: tightened the tub spout and found no further issues after multiple times of testing, the upstairs tub spout was loose and not tightened from the set screw. JOBSTATUS: comeplete