CUSTOMER STATED: they had a leaking water heater. TECHNICIAN NOTES: called out today to look a leaking water heater. While on site I found the water heater in the open garage is a 50 gallon natural gas water heater that is a direct vent on a stand. The water heater is leaking internally and causing water to get all over the floor. RESOLUTION/RECOMMENDATIONS: we will need to come out with a 50 gallon natural gas water heater direct vent and install it JOB NOTES: please email estimates to home owner. JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: The hose on the front of the house is not working TECHNICIAN NOTES: Upon further inspection found the hose bib shut off to have failed in the off position and can not be turned back on RESOLUTION/RECOMMENDATIONS: Replacing the shut off valve and the main shut off due to space restrictions JOB NOTES: This 1/2 gate valve had failed and will have to replace the hole home shut off as well to be able to make repair Customer will need to apply for financing JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compleat at this time PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) ready to send
Customer stated that the water heater was not working. At time of appointment technician found that the pilot light had gone out and needed to be relit.
Estimate to contract leak detection to locate leak in front yard. Once leak is located an estimate can be built for the repair that's needed.
Tenet stated while it was raining they noticed a stain in ceiling of garage. Found stain in ceiling of garage under attic space. Found no leaks from bathroom near the stains. The stains are directly under an attic space. Looked into attic space to find no plumbing at all. I believe there is a slight roof leak that showed its self during the last heavy rain when the stain appeared. Job is completed
CUSTOMER STATED : There is a leak showing on the ceiling. TECHNICIAN NOTES : Out today for the tenants concern of there being discolored drywall on the ceiling in the living room, kitchen, and in the closet within the guest bedroom. Cut drywall on the ceiling in bedroom closet located upstairs and found 2 inch pvc a roof vent that is not sealed to the roof and signs of roof damage due to discoloration on the osb board under the roof. Cut drywall on the ceiling near the garage / kitchen. Full guest bathroom is located directly above. After inspecting bathroom, I found the floor tiles are not properly sealed and if you pour water on the floor upstairs, it will leak directly under where drywall was cut. Cut drywall above dining table and living room area and found no traces of plumbing. Believe discolored spots are also due to a roofing issue. RESOLUTION : Cut drywall in 4 spots to inspect tenants concerns. Resipro needs to send out flooring / roofing contractors JOB NOTES :
CUSTOMER STATED: There is no hot water. TECHNICIAN NOTES: Out to the residence today for the concern of a 13 year old whirlpool electric water heater throwing a code “ E02”. Called whirlpool and rep stated the heater is overheating which is causing the code to appear. Due to the water heater not being a traditional electric, rep from whirlpool recommended a full replacement. Water heater located in garage is a 40 gallon electric low boy. Homeowner stated a tree had recently fallen onto their home and they will be leaving the home while roof is getting fixed for 1-2 weeks. Customer requested service estimates to replace water heater once they return. RESOLUTION/RECOMMENDATIONS: No repairs made today. Need to forward estimates to homeowners preferred email in pinned notes. JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE
The homeowner complaint is that they smelled gas in the home The gas company came out but couldn’t find a leak anywhere We found the gas meter has been locked We looked around for anything loose fittings or anything that could be causing the leak and found nothing At this point the only way to find the leak will be to get the gas company to unlock the meter so we can find it that way or to perform a pressure test off the meter Job not completed Estimates are built and ready I told them the service fee from today would be applied to the gas pressure test estimate The homeowner was not on site and the people in the home didn’t want to sign
6/24/24 sold job notes : Out today for a return trip to complete a job sold to install a customer supplied toilet for powder bathroom and to perform a minor rebuild in toilet in jack and Jill bathroom. RESOLUTION : Installed customer supplied glacier bay toilet in powder bathroom / performed minor rebuild on jack and Jill toilet. Water has been restored to both toilets to properly test and at this time we have found no concerns. JOB NOTES : Clean out located on right side of front door. Please bill card used to book job for remaining balance. JOB STATUS : Job complete. CUSTOMER STATED : Water bill has been high. TECHNICIAN NOTES : Out today for the homeowners concerns of their water bill being high. After turning off water inside crawlspace, water meter stopped counting up. Jack and Jill bathroom toilet on main has a defective fill valve & kohler flush seal. Powder bathroom toilet has a defective fill valve. Homes water pressure testing at 75 PSI from hose bib o
CUSTOMER STATED : There is severe corrosion on the water heater. TECHNICIAN NOTES : Out today for the concern of condensation dripping on water heater in basement and causing heater to be severely corroded. Leak dripping on water heater is coming from hvac lines that are being ran over top of water heater. Water heater itself is showing no mechanical failures at this point in time. Per customer, hvac system in basement was replaced 1 year ago. RESOLUTION : No repairs made today. Customer stated they are going to call company who installed hvac system and see if they will do anything since their system leaking has caused the corrosion. Options have been presented on site and customer states he will contact us when he hears back from hvac company. JOB NOTES: Clean out located on the right side of front door near foundation. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not complete ESTIMATES: (READY TO SEND OR NEED REVIEW) Please forward .
CUSTOMER STATED: water softener salt tank is holding water TECHNICIAN NOTES:found the water softener salt tank is completely empty of salt and is hold a slight amount of water in the bottom. After testing found no issues with the water softener at all. Informed the home owner that salt needs to be added roughly every 6 months. RESOLUTION/RECOMMENDATIONS: Replace water softener with a salt free softener JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 516549869231 ESTIMATES: (READY TO SEND
CUSTOMER STATED : There is a leak near the meter box. TECHNICIAN NOTES : Out today for the concern of there being an exterior leak near the meter box. Home is currently vacant but was able to get inside after calling Bernardino. Main water line had broken in 2 spots near meter. Main line is ran in 3/4 pvc. RESOLUTION : Made a spot repair starting from water meter nipple. Exterior leak has been repaired and pressurized, presenting no further concerns at this point in time. Hole has been backfilled. JOB NOTES : Please bill resipro for work completed. JOB STATUS : Job complete
INVOICE NOTES: leak showing up downstairs kitchen area TECHNICIAN NOTES: came out today for diagnosis of a leak showing up in kitchen dining room area of the home today I found water stains in downstairs area of home but after running each fixture was unable to find water RESOLUTION: did not find water today only water stains in downstairs ceiling of home told tenant to use plumbing s normal and see if water shows up again JOBSTATUS: complete found no leak
Called out today to find a leak in the ceiling Upon further inspection or the upstairs ,aster bath room found the Roman tub had two holes in it for the jacuzzi that was removed and they had tried to patch over the holes and the patches fell out on the top one Count reattach the patch because it was made out of card board and other materials Recommend replacing the Roman tub
Customer stated: they had a broken faucet handle. Tech notes: called out today to look at a broken shower handle. While on site I found the hall bathroom on the second level has a broken crystal ball dance handle with a stripped cartridge. Resolution: I recommend replacing the dance handle and cartridge in hall bathroom on the second level. Job status: not complete. Job notes: home owner has no clean out and water is turned off to hose bibs. CM 05/20/2024 Customer stated: they had a broken shower handle. Tech notes: called out today to replace a price pfister shower handle and cartridge in the upstairs hall bathroom. While on site I shut water off to the home and drained the systems. Resolution: after draining the system I pulled the handle and cartridge out to replace. After replacement I turned water on and found no leaks or drips with the shower functioning properly as should. Job notes: could not test water pressure. Hose bibs are turned off and the garage is pack