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Stated.. low water pressure on hot side throughout home Tech notes.. came out today to diagnose low water pressure on hot side while on site found the shut off valve on the water heater to be broken causing the low water pressure. Resolution.. replaced shut off valve to water heater fixing the pressure problem. No further concerns at this time Notes.. no clean out Status.. complete
Customer stated none of the showers in the house get got but everything else does Found all the bathrooms in the houses scald guards were adjusted to be very low. Removed handles and adjusted scald guards on all 3 showers in the home so they got hot enough for the tenet. Found no other issues while I was on property. Job is completed
Customer stated that they had a leak in the two Handel shower stem Upon further investigation found that the stem was leaking Shut down water to house Drained down house Removed old stem Found that old stem didn’t have a flat washer on the back side of the stem Replaced flat washer on shower stem turned water back on and checked There are no lease at this time Was unable to check pressure due to grunt hose bib being off or not working and back hose bib to have a hose stuck on it No visible clean outs
CM 02/26/2024 Customer stated: they had a leak under the sink. Tech notes: Called out today to look at a leak under a sink. While on site I found both basket strainers were leaking due to improper installation. Resolution: removed both basket strainers and put plumbers putty between the sink and the basket strainer. Once reinstalled I tested and found no leaks or drips. Job status complete This estimate is to repair a basket strainer. The basket strainer had no plumbers putty and had the gasket between the sink and the basket strainer where plumbers putty is supposed to be.
The tenants complaint is that they are still haveing a leak under the kitchen sink they said that it seems to be the same problem as before We tested the kitchen sink and found no active leak from the drain line Or water lines We checked the last repair to make sure it was not having an issue Everything it good and tight no leaks from the repair We then tested the dishwasher to see if it was leaking at the drain line connection it did not leak We did however find that the kitchen sink is falling away from the counter top So that could be the source of the water they are seeing In the kitchen cabinet and below Job complete LEAK IS COMING FROM WHERE THE SINK IS FAILING AWAY Estimate good
CUSTOMER STATED: The tenants complaint is that they are having water showing up Through the master bathroom flooring and getting in to the master bathroom carpet And they are saying that the toilet seems to not flush regularly TECHNICIAN NOTES: We found that there is water coming up through the flooring As we tested we found that that both showers are leaking out from the handles and water is flowing into the walls behind the showers The master bathroom tub spout is leaking in to the wall as well We found the master bathroom toilet doesn’t want to flush correctly After inspecting it we found that the flush valve tube is cut to low So the tank isn’t getting enough water to flush properly RESOLUTION/RECOMMENDATIONS: Recommend rebuilding 2 shower valves Replace in tub spout and toilet JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job NOT completed need authorization from resi PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEED
CUSTOMER STATED: toilets keep clogging up TECHNICIAN NOTES: came out today for diagnosis will need to run camera in order to find issue today in drain lines . Home is clogged today and will continue to clog until issue is addressed. RESOLUTION: ran camera in hallway bathroom to further diagnose, while running camera found there is a double wye which will need to be replaced in order to address repeat clogging issues.will send over estimates Once fitting is replaced we will test system, but as of today we found one major issue. Could not take pressure hose bibs are off and could not locate shut offs JOBSTATUS: complete MGPNOTES: ESTIMATES: need to build with santos/Dan
Customer/ Tenant States: Toilets are backing up. Portion of sewer line was replaced last summer. Still having issues. Technician Notes: Out today to look into issue with a main line clog. Upon arrival, clean out cap was off and waste has built up around clean out. Ran camera into main sewer line. Line is holding at 28ft past first clean out. Ran sewer machine and pulled back paper towel/ toilet paper/ wet wipes. Ran camera again and found roots in the line near the road frontage. Roots are holding on to waste and creating a clog. This section of pipe was not replaced. Resolution: Will need to hydro jet the main line and camera to search for underlying issues. Line is flowing but will back up again. Job Notes: Bill to/ submit to ResiPro for snake and hydro jet. Job Status: Incomplete. Autho: Bill to ResiPro. Estimates: Good to send.
TECHNICIAN NOTES: came out today for diagnosis while out on site found kitchen sink is leaking from a tubular fitting, will need to pull off add gasket and reset tubular RESOLUTION: pulled tubular apart and reinstalled checked to make sure there was no further concerns and found none as of today , was not able to locate a clean out. JOBSTATUS: complete
CUSTOMER STATED: The complaint is that the master bathroom toilet was clogged And that the thermal expansion tank is not secured properly TECHNICIAN NOTES: I found that when the master bathroom toilet is flushed it is slow to drain I found that the thermal expansion tank is mounted on copper But is mounted sideways and has some plastic strapping that has it connected to the wall RESOLUTION/RECOMMENDATIONS: I flushed the toilet several times and it started draining with no issues I replaced the thermal expansion tank and modified the copper pipe to allow the thermal expansion tank vertically JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed
Summary of Work Completed: - Customer reported a clog in the entire home. - During our inspection, we discovered that the blockage was located before the outside clean out. - To resolve the issue, we utilized a sewer machine to back rod the main sewer line and successfully removed multiple paper products and feminine products. - We thoroughly tested all fixtures in the home multiple times and confirmed that no further blockage occurred. - The main sewer line blockage has been completely cleared. Additional Notes: - The job has been successfully completed.
TECHNICIAN NOTES: - There was a large puddle of water in front of the kitchen sink and dishwasher. - The kitchen sink was not draining when tested. - The kitchen sink drain line does not have a ptrap. RESOLUTION/RECOMMENDATIONS: - We recommend running a snake through the kitchen sink drain line to clear any clog. - It is also necessary to rework the tubular to include a ptrap. - Although we were able to get it flowing, the high placement of the drain line in the wall could potentially cause future problems. - We suggest moving the drain line down closer to the floor in order to address this issue. However, this will require the removal of the lower cabinets. JOB NOTES: - Job Status: Complete - Parts: Stock - No additional estimates are needed.
CUSTOMER STATED: They have no hot water in the home TECHNICIAN NOTES: We found that the water heater is not heating the water we checked the small breaker above the water heater it was on we then checked the main breaker in the breaker panel it was off and taped unsure as to why it was off and taped RESOLUTION/RECOMMENDATIONS: There is no plumbing issue I recommend having an electrician come out and look at the breaker for the water heater in the panel to determine if there is an issue I turned the breaker off because we don’t know why it was turned off and taped JOB NOTES: JOB STATUS: Job completed PARTS: N/A AUTHO: N/A ESTIMATES: No estimates are needed
CUSTOMER STATED: They were having issues with the toilet, and it was constantly clogging. TECHNICIAN NOTES: Upon inspection I found that this is a elongated toilet located in the guest bathroom of home. I found that initially the toilet was clogged, and was unable to flush water. I let tenants know I would need to auger/plunge the toilet to clear out any clogs/debris. RESOLUTION/RECOMMENDATIONS: I was able to successfully clear out the clog from the toilet located in the guest bathroom on main level of home with no issues. I tested/flushed toilet 5-10 times with no backups or issues. There are no further plu,big issues for todays visit. JOB NOTES:**Unable to locate clean out, if I had to guess it would either be covered or underneath in crawlspace** JOB STATUS: Complete PARTS: N/A AUTHO: This needs to be billed out to ResiPro for todays work ESTIMATES: N/A
CUSTOMER STATED: returned out to home today to remove vanity and locate smell TECHNICIAN NOTES: Arrived and customer took me to bathroom with strongest smell, opened cabinets where James smelled it the worst, has no smell related to sewer RESOLUTION/RECOMMENDATIONS: cut back of cabinet and ran all fixtures, climbed in attic and found no smell anywhere. JOB NOTES: can not determine a location of smell due to not smelling anything. JOB STATUS: COMPLETE? At this time? AUTHO: ESTIMATES: Remove vanity and cut the wall open to access all the plumbing in that area to determine what is the source of the smell.