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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer stated: they had a leak under a sink. Tech notes: called out today to look at a leak under a sink. While on site I found there was a piece of tubular that had a crushed gasket on it. I removed a piece of tubular along with the red smashed gasket. Resolution: I replaced the red gasket with a blue tubular gasket. Once gasket was replaced I reinstalled the tubular and tested to find no further leaks or drips. Job status: complete. This estimate is to remove a piece of tubular and replace a tubular gasket and reinstall the existing tubular with new gasket under the kitchen sink.
Customer/ Tenant States: They have no hot water. It has been 2 days since the water heater went out. Technician Notes: Out today to look into issue with water heater in the laundry room. Found a 40 gallon Whirlpool natural gas water heater that is 8 years old. Unit has an issue with the burner assembly. This part can take 2+ weeks to receive. Spoke to Jeremiah and explained to him the issue and informed him I brought a heater out with me. He made the decision to have us move forward with water heater replacement. Resolution: Installed a new 40 gallon natural gas water heater in the laundry room with new flu vent, risers, shutoff, expansion tank, gas flex line, gas shutoff, and fittings. Tested for proper function and leaks. Tenant not home at time of completion. Job Notes: Inspection complete. Job Status: Complete. Autho: Bill to ResiPro Estimates: No additional needed.
This estimate is to replace approximately 30 ft on cast iron located in a crawlspace that you cannot walk in. HVAC unit is laying on top of a section of piping causing limited access to piping needing to be replaced. Have found 3 total spots where cast iron is leaking. Will need to replace cast iron at first leak near hvac system all the way to the foundation wall. Replace section of cast iron pipe tested everything is good job is complete
Tenants complaint is that when they showered they noticed a leak from the shower We found that when the master bathroom shower is used it leaks in the garage/basement ceiling The leak was coming from the shower drain We tightened the shower drain and the leak stopped Tested for several minutes with no leak Job completed Estimate built in case it continues to leak after the repair If this leaks again the shower drain will have to be replaced
CUSTOMER STATED : There is a leak in the crawlspace. TECHNICALLY NOTES : Out today for the tenants concerns of there being a leak located in the crawlspace of the home. Leak found by tenant is located near hvac system. HVAC duct is laying directly on top of cast iron piping causing limited access. After pulling back the black wrapping near the foundation on the front side of the house, we found 2 more leaks 2 ft from one another. We will need to replace approximately 30 ft of cast iron piping in the crawlspace to make proper repairs. RESOLUTION : Assessed tenants concerns while on site. No work completed today. We will need to forward recommended estimates to resipro for approval. JOB NOTES : Clean out located in the front yard. (Thaila) was not home. Her daughter was but wouldn’t let us inside to inspect water heater for the 3 point inspection. Will need to look over estimate with Robert before sending for approval due to limited access in crawlspace to make the necessary
Tech notes..Came out today to diagnose a clog in a home. While on site found the home to be clear with no clog. We found the toilets are back to back therefore could be causing the clog to bounce between the toilets when plunged. Resolution.. plunged both toilets to potentially clear the clog. Advised tenant that if the clog returns we will need to come back out and camera the sewer line. Notes.. no visible outside clean out Estimates.. ready to send Job complete
Customer call about clog toilet I run closet auger and clear the clog job is complete
Run camera and find belly underneath slab give customer option and he going to call office to put back on the schedule
The tenants complaint is that there is a leak from the kitchen sink We found there is a leak on the kitchen sink it is leaking from basket strainer We found that the basket strainer was loose We replaced the basket strainer Tested with no issues Job completed
The tenants complaint is that the kitchen sink drain pipes fell off We found the trap fell off the kitchen sink drain pipes Because the way it was piped We replaced the trap and reworked the tubular Job completed No new estimates needed No visible clean out No one was on site we were let in remotely
Customer Stated: They were unable to get any hot water, and after discussing with the property management company they found that the gas to whole home was shut off at meter. Tech Notes: Upon inspection I found that the gas meter is locked, and shut off, therefore no gas is able to be used through out the home. This is the reason the tenants are unable to get hot water through out the home. Resolution: There is nothing plumbing related I can fix for todays issues. The gas company will have to come unlock gas meter. Job Notes:**Please bill out to Resipro for todays dispatch trip charge** Job Status: Complete Estimates: N/A
Stated.. low water pressure on hot side throughout home Tech notes.. came out today to diagnose low water pressure on hot side while on site found the shut off valve on the water heater to be broken causing the low water pressure. Resolution.. replaced shut off valve to water heater fixing the pressure problem. No further concerns at this time Notes.. no clean out Status.. complete
Customer stated none of the showers in the house get got but everything else does Found all the bathrooms in the houses scald guards were adjusted to be very low. Removed handles and adjusted scald guards on all 3 showers in the home so they got hot enough for the tenet. Found no other issues while I was on property. Job is completed
Customer stated that they had a leak in the two Handel shower stem Upon further investigation found that the stem was leaking Shut down water to house Drained down house Removed old stem Found that old stem didn’t have a flat washer on the back side of the stem Replaced flat washer on shower stem turned water back on and checked There are no lease at this time Was unable to check pressure due to grunt hose bib being off or not working and back hose bib to have a hose stuck on it No visible clean outs
CM 02/26/2024 Customer stated: they had a leak under the sink. Tech notes: Called out today to look at a leak under a sink. While on site I found both basket strainers were leaking due to improper installation. Resolution: removed both basket strainers and put plumbers putty between the sink and the basket strainer. Once reinstalled I tested and found no leaks or drips. Job status complete This estimate is to repair a basket strainer. The basket strainer had no plumbers putty and had the gasket between the sink and the basket strainer where plumbers putty is supposed to be.