Overall Experience
Quality
Price
Convenience
CUSTOMER STATED: they had a leaking faucet. TECHNICIAN NOTES: called out today to look at a leaking faucet. While on site I found the faucet in the basement bathroom walk in shower was leaking from the shower head. This is due to a failed shower cartridge. I tested the water pressure and found it was reading 60 psi which is within Georgia code. The shower cartridge is a delta blue and needs to be replaced in order to stop the leak. Resolution: I replaced the delta blue shower cartridge. After replacement I found no leaks or drips and everything functioning properly as should. JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (115rloi) ESTIMATES: (READY TO SEND OR NEED REVIEW)
8/19/24 Preston b. Job notes : Out today for a sold estimate through American home shield to replace the 50 gallon electric water heater located in the exterior closet. RESOLUTION : Installed new 50 gallon electric water heater, along with all new code required items. Water has been restored to test all connections made. At this time there are leaks, drips, or concerns and 50 gallon water heater is currently heating up its water. JOB STATUS : Job complete. CUSTOMER STATED: No hot water TECHNICIAN NOTES: Out today for no hot water. Upon inspection, found a 23 year old electric 50 gallon water heater. Water heater is located in the outside patio closet. Closet will need to be cleaned out before install. Got approval from AHS. Customer is responsible for $373 out of pocket RESOLUTION/RECOMMENDATIONS: Ahs is supplying the heater. Once we receive the heater we will need to contact customer for payment and schedule JOB NOTES: JOB STATUS: not complete
CUSTOMER STATED: water was not getting hot TECHNICIAN NOTES: Inspected tankless in garage, no codes at this time, tested hot water throughout the house and it is getting hot everywhere it should be. RESOLUTION/RECOMMENDATIONS: no mechanical failure at this time. JOB NOTES: please bill accordingly JOB STATUS: COMPLETE Autho: 115DMLI ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: The master bathroom on 2nd floor has a constant drip from the spout And there is a leak in the cabinet TECHNICIAN NOTES: I found that the faucet in the master bathroom on the 2nd floor is constantly dripping from the spout and there is a leak coming from the drain of the master bathroom sink The cartridge in the master bathroom cartridge has become worn out And the pop up assembly was installed at such an angle that it is leaking at the drain connection to the pvc ptrap RESOLUTION/RECOMMENDATIONS: I recommend replacing the cartridge that has become worn out and to replace the pop up assembly and rework the sink drain I attempted to replace the cartridges in in the bathroom faucet The hot handle is not coming off of the faucet I called back into Ahs and got a new authorization number JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) Need a
Customer Stated: The garbage disposal was turning on, but not grinding properly. Tech Notes: Upon inspection I found that this is a FWD with 1/3 HP disposal located in the main level kitchen of the home. I found that the disposal was able to kick on, and make a humming noise which indicates the grinder/motor is jammed. I let the h/o know this is typically covered through AHS warranty for a manual reset, and if I can not get it to reset manually then we would need to replace this disposal. Resolution: I was able to successfully unjam/manually reset the disposal with no issues. I tested the disposal with running/volume amounts of water with no further issues or leaks. Job Notes:**Please bill out to AHS warranty for todays completed work** Job Status: Complete Autho: 275KKGI Estimates: N/A
CUSTOMER STATED: Rinnai was throwing code 79 TECHNICIAN NOTES: upon inspection found Rinnai code 79, this code indicates the moisture sensor senses a leak. Dried up bottom of Rinnai and turned back on, no active leaks were found at this time, believe rain water from the storms blew into the venting for unit and caused sensor to go off. RESOLUTION/RECOMMENDATIONS: dried all water from system and tested with no failures or leaks. JOB NOTES: please bill accordingly JOB STATUS: COMPLETE AUTHO: 115CRSI ESTIMATES: no further needed
CUSTOMER STATED: main drain line in warehouse is clogged. TECHNICIAN NOTES: upon inspection found that main drain line in warehouse is clogged, will need to clear line with Jetter and use camera to inspect line. RESOLUTION/RECOMMENDATIONS: use Jetter to clear line. JOB NOTES: customer is going to pay with check day of JOB STATUS: NOT COMPLETE, will have to return to complete job ESTIMATES: sold estimate This is a service estimate to use jetter to clear main drain line blockages through 3 clean outs.
Called out today due to customer smelling sewer gasses in upstairs bathrooms. Upon further inspection and talking to customer I found that the home owner does not use Roman tub in master bathroom and does not use secondary bathroom upstairs. Informed customer to run water in vanity, tub, shower in secondary, and Roman bathroom in master bathroom due to possible dried up traps. Jon is complete, no quotes needed
Service estimate to dig up in front of the house and install a PRV on the water service line Dwellborn return trip. Replaced PRV outside of house and installed a box for the PRV. Replace hall bathroom lavatory faucet and drain assembly. Shower in hall bathroom is still dripping. Informed customer if they changed their mind on the shower rebuild to give us a call Tested everything. Job is completed.
The complaint is that the employee bathroom is clogged and not flushing We found the toilet is clogged and when we attempted to flush it nothing happened The toilet is a pressure assist toilet We did find a large crack in the bowl the pressure tank is not pressurizing We did auger /plunge and ran a snake through the toilet to clear the clog we got the waste to go down but there seems to be a underlying issue with the pipes because we could get the water level to drop but it never actually rushed out I ran the snake 15 to 20 feet out and didn’t hit anything No other bathroom or fixtures are being effected My recommendation is to replace the toilet and run a camera once the old toilet has been pulled to determine what the underlying issue is Job not completed need to submit for toilet replacement and running camera Estimates is built and ready to send
Water is off to home as of me arriving Found a couple of leaks one is behind the washer and dryer and one is coming from some where up stairs To identify the leak coming from up stairs would have to find Was unable to do 3 point inspection due to water being off Customer needed to get with his brother on the repair This is an estimate to locate and repair leaks in house. One leak is behind the washing machine. Other leak is coming from upstairs through the ceiling, unsure of where water is coming from on the upstairs. This is only to repair the leak downstairs and find the leak upstairs. This does not include a repair for whatever is leaking upstairs. My Georgia Plumber is not responsible for sheet rock repair Dwellborn return trip Replace washer box and tested. Once water was turned on water started to pour out of ceiling and up the wall below the washer box. Cut wall further down to find freeze break on copper line. Cut out section and replaced with PEX. The leak co
The homeowner complaint is that they have no hot water We found the pilot light was out when we arrived and the gas company had turned off the gas with a tag that said pilot is out We attempted to relight it with no success We replaced the thermal couple and relight the water heater I would recommend replacing the water heater Job completed This is a covered repair by constellation Estimates are built and ready
Customer stated sink in basement is leaking water. Found kitchen style sink In basement was leaking from pull down sprayer. Tightened pulldown sprayer and tested. Leak is fixed Autho 115rrma Estimates build for the safety inspection and ready to send. Customer is likely going to open up a new work order for the PRV Job is completed
Out for inspection for a full house remodel. House need all new water lines and drain lines from the service connections in the crawl space. New vents going out through the roof. Contractor providing the water heater but wants us to install it. Need to build estimate with Robert this afternoon. Could not perform safety inspection due to no water being in the house.
This is to pull the toilet in the basement and verify that flange is into to low and if it is then make a repair Came out today due to customer having a leak Upon talking with the customer found that the customer just had tile put down in the basement bath Gave customer,we price to pull the toilet and replace the flang Customer accepted the pice Pulled toilet and found a cast iron flang on a abs drain line leaking under the new tile Replaced the flange Re set toilet and tested for leaks tech notes customer is not happy with how we do pay,ent with card and I explained that we take pictures of the card customer still payed with card but is not happy about it Job compleat