Customer stated there is a leak coming into ceiling of basement hallway. The upstairs hall bathroom shower drains slowly and master bathroom popup not working The basement hallway goes into crawl space area where I can see above the basement bathroom where the stain is showing found a nut on the waste and overflow was never tightened. Had to cut a hole in the ceiling of basement bathroom to reach the waste and overflow because I could not get to it and was viewing it through my phone camera. Cut hole in basement bathroom to access the waste and overflow. The nut was not tightened due to the wooden beam beside the waste and overflow preventing gasket from being tightened. Chipped out small piece of the wooden beam and tightened waste and overflow nut. Also found staining in the subfloor from beside the tub. Upstairs the baseboard were slightly stained as well as the caulking around the tub was old and broken. This could also be causing a slight leak. Informed tenet to be careful get
Customer call about leak outside dig up find crack on 3/4 water line fixed turn water on and everything is good job is complete
Customer call about leak on kitchen I find basket strainer is leaking replace both tested and everything is good Pull and reset toilet located on the right side of the house tested and everything is good job is complete
The tenants complaint is that the guest bathroom tub is not getting hot And the tub spout is moving around We found that the tub is not getting hot because the limiter was not adjusted And the tub spout does move because the line was not braced We adjusted the limiter and tested with no issues We also chalked around the tub spout to try and help with the movement Job completed No new estimates are needed No visible clean out
20760386 The complaint is that there is a leak on the washer shut offs We found that it leaks from the packing nuts when they are turned on We tightened the packing nuts and tested with no mor leaks Tightened packing nuts Job completed Complementary estimate is built and ready to send No visible clean out Spoke with Jamal and explained what we found he agreed to the price He just needs the office to send over for a Change order and the estimate in case it leaks in the future
CM 04/11/2024 Customer stated: they had a leak. Tech notes: called out today to look at a leak in the home. While on sight I rang the door twice and knocked twice to get no answer. I called the tenant on the MGP recorded line to let him know we were here and he unlocked the door for us while he was at work over the phone. Upon arrival home owner had water all in the hallway and in the living room. Water washing coming from washing machine lines due to them not being screwed on all the way. After making the repair we did a brief inspection to find that hallway toilet was loose. We pulled the toilet to check flange and found no mechanical failure. Resolution: tightened supply lines, pulled and reset toilet with new wax rings. Once work was completed we tested to find no leaks or drips. Job status complete. Job notes: tenant was not home. We called the tenet and he unlocked the door for us over the phone a recorded line. Couldn’t locate clean out. Please bill out to ResiPro for t
Customer Stated: They had a toilet that would keep backing up whenever used. Tech Notes: Upon inspection I found that the toilet is a glacier bay dual flush assist located in the basement of home. I found that the toilet was clogged, and backed up prior to my arrival. I also found that this property has a sewage ejection pump, and is on septic. The sewage ejection pump was not plugged in at all prior to my arrival. After plugging in the pump I noticed that this would trip the circuit breaker which is also located on the basement of home. The pump would try to kick on, but the circuit breaker would trip every time after about 2-3 seconds. I let the tenant know ResiPro would need to have an electrician come out to test the outlet for sewage ejection pump as it is constantly tripping the breaker. I also recommend replacing the pump as well after electrical work has been checked out. I made the tenant aware they can not use this bathroom until the pump has been replaced. Resolution: Th
Customer call about leak on tub I test shower valve shower drain and everything is good The leak come from a splash leak because the tub wall is tile to fix this issue hey need to call tile guy or replace the tub Replace tub with new wall and new shower valve Pressure is high replace prv and new pressure is 50 psi
Tenant States: Leak coming from the water heater. Technician Notes: 40 gallon natural gas Rheem water heater located in the main level garage on a stand is leaking from the bottom of the tank. I am unable to repair this water heater. Replacement is necessary. There is also a leak coming from one of the supply lines attached to the hot side of the heater. This was caused by a shark bite fitting not being seated properly. Resolution: Removed old water heater and installed new Bradford White 40 gallon natural gas water heater back in the existing stand. Included a new expansion tank, gas flex line, black iron gas pipe, gas drip tee, copper riser and venting. Restored water and gas, tested for leaks. Tenant will have hot water in the next hour and a half. They would not answer the door once I was complete with the install. Job Notes: Sewer clean out in front yard. Job Status: Complete. Autho: Bill to ResiPro Estimates: No additional needed.
Technician notes: upon arrival rang doorbell and customer spoke to us through there, she advised us that only her 12 year old daughter was home at this time and she would not be off work for at least another hour. Attempted to call tenant to let her know that we would need someone 18 or older on site while we were there. Left voicemail for customer. MGP notes: will need to be rescheduled for another day. Job status: not complete
Customer stated: leaking kitchen sink Technician notes: upon inspection, the kitchen sink tubular was loose and needed an extension to the right side drain basket. All the nuts were loose and need to be tightened down Resolution: added an extension to the tubular to the right side drain basket, tighten down all the tubular nuts. Filled up the sink 3 times on both sides and checked and tested for leaks. Everything is working as it should at this time. Job status: complete Job notes: please bill resipro Estimates: no further needed
Customer stated: leak from inside home Technician notes: upon inspection, the leak is coming from the laundry box due to the hot side shark bite fitting coming disconnected. Resolution: cut out drywall for access, cut out leaking fitting and installed new pex and copper fittings and pex pipe. Turned water back on to house with no leaks showing at this time. MGP notes: please bill accordingly Estimates: no further needed Job status: complete
Customer call about leak I find leak on tub drain replace tested and everything is good pressure is 100 psi I can’t fine the pressure regulator because kind is in the bedroom and I don’t feel comfortable to look for that pressure regulator valve
Customer called about leak on toilet. I found bad wax ring, pulled toilet, replaced wax ring, tested and everything is good. Tub has a splash leak silicone around the tub to stop leak good into the floor, job is complete.
Customer called about high water bill. I found leak close to the water meter, fixed, turned water on and everything is good. Meter stopped spinning, job is complete.