Tenet stated there’s a leak under kitchen sink Found leaking coming from saddle valve under kitchen sink. Saddle valve going to the fridge. Need to cut out saddle valve and replace the stop valve for the cold side of the kitchen faucet then rerun the water line to the wall behind the fridge and install an ice maker box behind the fridge. Cut out and replaced stop valve under kitchen sink to stop the leak. There is no active leak at this point but the customer has no water to his fridge. Need approval to install ice maker box behind the fridge. Job is not completed. Estimates ready to send
Customer stated: they had a black partials coming out of their faucets. Tech notes: called out today to look for black particulate in the home owners water. While on site I ran a couple of faucets and little bits of rubber from the ariators were causing the black particals. I explained to the home owner that she needs to clean her ariators by twisting them off to clean them then twisting them back on. Resolution: home owner needs to clean ariators. Job status: complete. Job notes: Could not check pressure due to hose bibs were not on and shut offs are covered behind drywall. Could not check pressure at water heater due to plastic drain.
The tenant complaint is that when child was mopping the bathroom floor water leaked down into the laundry room We found that the toilet is rocking side to side but it is not leaking there is a large gap under the base of the toilet and that’s why the water leaked to the laundry room and why the toilet is rocking We also found the flooring around the toilet is very soft and flexing and stepped on I recommend haveing the subfloor looked at to check the integrity of it There is no mechanical issue with the toilet We shimed the toilet and caulked around the base of the toilet Tested with no issues Job complete No there estimates are needed There was no one on site we were let in remotely no one to sign
Customer stated that the cold side on the washer box was missing a handle Tried to find a handle that I could replace it with but was unsuccessful Cut access hole in the sheet rock to gain access to the under side of the valve Upon further inspection I was able to detach the old cold valve and replace it with a new one Job is compleat No quotes needed Customer will needed the sheet rock repairs in the garage
Customer stated water heater making noise and water not getting hot. Found water heater t&p valve running. Tested water pressure and found the psi was 120 with the t&p running. Could not find prv but found the emergency shut off valve. Valve was to close to the slab and other pipes to install prv. Replaced t&p and installed prv outside of home inside a box right after the meter box Could not get signatures due to the tenet not being home Job is completed
Customer stated water pressure is low. Found water pressure was in the normal range but the water volume dropped shortly after turning on a fixture Gate valve for the entire house under water heater has failed and is slightly stuck shut Replaced gate valve under water heater and adjusted water pressure slightly. Due to how close the fittings under the water heater were I had to replace the gate valve for the front hose bib as well. Job is completed.
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW). Customer call about high water bill I find the water meter is spinning but the line is between 100ft long 60ft is under slab I built estimate to send leak detection guy and another one to replace water line my estimate is high because is to much big roots
CUSTOMER STATED: They had a leak coming from the piping underneath the kitchen sink. TECHNICIAN NOTES: Upon inspection I found that the tubular underneath the kitchen sink was disconnected, and needed to have a minor rebuild done in order to fix leaking issue. While on site I tested the whole home water pressure, and received a reading of 120 psi which is outside of state code regulations, and indicates the existing PRV located in the garage has failed. I also found that the water heater is only one year of age, but is also out of code due to there being a flared copper gas line instead of a gas flex connector. I let the tenant know I would need to replace/repair all three in order to bring home up to code, and fix/prevent any future plumbing issues. RESOLUTION/RECOMMENDATIONS: I was able to successfully replace the existing failed tubular along with new washers, replace the existing failed PRV, and install brand new gas flex connector with no issues. I tested all three repa
Customer stated that when they were using the kitchen sink suddenly water was all over their foot. Found bottom part of drain assembly under kitchen sink was disconnected. After investigating the system realized due to the height of the drain out of the wall there was no way to run the drain without the entire drain assembly holding water. reattached the drain so tenets can use the sink again. Need to build estimate with Robert to rerun the drain WORK NOT COMPLETED. ESTIMATE FOR ADDITIONAL WORK IS REQUIRED TO MAKE SURE THIS SINK DOES NOT CONTINUE TO LEAK.
Customer stated: they had a leaking coming from their bathtub. Tech notes: called out today to look at a leaking bath tub. While on site the first thing I noticed was the grout and caulk is in extremely bad condition exposing cracks where water can travel into the basement. I tested the waste and over flow assembly in the guest bathroom one the main level. I found no leak coming from any of the drain lines or supply lines. Resolution: reciprocal needs to have a tile expert to come out and make repairs. Job status complete. Job notes:
The tenants complaint is that the kitchen sink fell off the counter top We found that the kitchen sink has completely fell off of the counter top To has pulled or broken the tubular apart The kitchen sink needs to be remounted or replaced with a drop in style sink the skin drain needs to be completely replaced with all new tubular Job not completed Estimate is built and ready to send
Customer stated: they had a leak. Tech notes: called out today to look at a leak in the bedroom. While on site I found the bedroom that had a leak was an add on and use to be a back patio. The tenant only says it leaks when it rains and it’s around the foundation. Resolution: there is no mechanical failure with the plumbing. Tenant is having a foundation issue in her room. Job status complete. Job notes:
The tenants complaint is that the basement bathroom sink is not draining and is leaking again and the 2nd floor guest bathroom shower is constantly dripping from the tub spout again I found that the basement bathroom sink is leaking from 2 places on the pop up assembly and that it’s not draining I also found that the guest bathroom shower is dripping from the tub spout Because the cartridge is worn out I snaked the basement bathroom sink drain and replaced the pop up assembly Tested with no issues I removed the cartridge in the guest bathroom shower and it is not a normal delta cartridge we will need to order it and replace it Job not completed No other estimates needed https://www.amazon.com/2Pack-Function-Cartridge-Replacement-Compatible/dp/B0D25GFS1D/ref=asc_df_B0D25GFS1D/?tag=hyprod-20&linkCode=df0&hvadid=701760965447&hvpos=&hvnetw=g&hvrand=1518459200476366655&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9010937&hvtargid=pla-2314253258782&psc=1&mcid=
Called out today duet to the carbon monoxide detectors were going off Upon further inspection found that the course of the issues was smoking on the garage There is no gas meter on property and nothing that uses gas Job is compleat No other estimate required at this time This is a resi home
Customer stated: they had a clog in the kitchen sink. Tech notes: called out today to look at a clogged kitchen sink. Both left and right side sink basins are clogged full of water. I explained to the home home the line either needs snaked or jetted in order to clear the clog. Home owner wanted to belittle my experience and say it was the garbage disposal. The garbage disposal has its own drain line on the left side sink basin along with the right side sink basin having its own drain line. This is making the clog further down the lateral line. Resolution: sink needs to be snaked or jetted in order to make the repair. Job status complete. Job notes: none needed.