Customer Stated: Her toilet was constantly rocking, and the over flow plate for the tub had come off. Tech Notes: Upon inspection I found that this is a Kohler elongated toilet located in the upstairs guest bathroom, and upon arriving this toilet is rocking heavily. I also found that the over flow cover plate is a bronzed plate, and looks like it has been removed prior to my arrival for todays visit. I let the h/o know I would need to pull the toilet to further inspect the flange to ensure there is no underlying issue with the flange itself. I made her aware if the flange is damaged in anyway it would need to be replaced. I presented options to have the overflow plate reassembled, and the toilet pulled/reset. The h/o elected to move forward with repairs for todays visit. Resolution: I was able to successfully pull/reset upstairs guest bath toilet, and reassembled the main level guest bath over flow plate with no issues. I tested both for several mins with no issues or leaks. Job