Gio fixed the problem quickly and was very helpful
Response from My Georgia Plumber:
We are so glad to hear that you had a good experience.
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James Turner is an outstanding plumber. His knowledge and careful attention to detail provided valuable service for us. We appreciate his professionalism.
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Trevor is an excellent plumbing professional. He was knowledgeable, thoughtful, and thorough.
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Robert did a great job.
Response from My Georgia Plumber:
Thank you for taking the time to leave such a positive review for our plumbing service! We're glad to hear you were satisfied with our work.
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Robert was very courteous, professional and went to work immediately. He diagnosed the problem, made the repair and informed me of the work he had performed. A very good experience!
Response from My Georgia Plumber:
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations.
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Same day fix. Reasonable price. Doesn’t get much better than that.
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Christopher Nichols had excellent knowledge and skills to fully analyze our issue and give us very helpful advice. Christopher and My Georgia Plumber were great in providing outstanding customer service.
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Great work, knowledgeable, friendly, thorough! Great experience, highly recommend.
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CUSTOMER STATED : No hot water. TECHNICIAN NOTES : Out today for the concerns of a 3 year old state water heater not producing hot water due to a defective gas control valve. Electronic gas control valve is showing no flashes. Water heater is still under manufacturing warranty. Recommended for customer to contact manufacturer and get new gas control valve for us to install for the cost of labor only. Customer signed off on estimate to relight water heater, however that did not resolve issues and asked if estimate signed off on could go towards cost to install a customer supplied gas control valve. RESOLUTION : No repairs made today. Need to wait on customer to contact us when he receives new gas control valve from manufacturer. JOB NOTES : Please bill card used to purchase membership for cost that will go towards the customer supplied gas control valve install. JOB STATUS : Job not complete This is a estimate to attempt to relight the water heater located in the laun
CUSTOMER STATED: That water heater pan was full of water he got the water out with a wet dry vac at like 8 pm last night and water had not come back TECHNICIAN NOTES: Upon further inspection found the water heater pan is connected to a drain line and when the drain line backed up it filled the pan RESOLUTION/RECOMMENDATIONS: Insured the line was no longer backing up JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job is compleat Parts : (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115rloi ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED : Master bathroom toilet does not fill up and is clogged. TECHNICIAN NOTES : Out today for the tenants concerns of the master toilet not filling up due to a defective flapper and for the toilet not flushing due to being clogged. Home has mold growing near / behind hvac system is garage. Tenant has been made aware of concerns and is making a new ticket with resipro. RESOLUTION : Replaced flapper for master toilet and used toilet auger to clear blockage in master bathroom. Repairs have been tested and are showing no further concerns at this time. JOB NOTES : Please bill resipro for work completed today. No clean out on property. JOB STATUS : Job complete
Customer call about leak I check water heater and everything is good I find leak on erigation side he need to call erigation guy to fixed
CUSTOMER STATED: There’s a leak in the front yard at the meter TECHNICIAN NOTES: Called ahs and claim was denied due to it being out side the foundation wall Gave customer his out of pocket cost to do the repair and customer wanted to get another quote RESOLUTION/RECOMMENDATIONS: Recommend digging up and making the repair JOB NOTES: If customer decides to go though with quote it was an ahs call Customer was not home was no access to house JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115rjoa ESTIMATES: (READY TO SEND OR NEED REVIEW)
Plumbing service. We showed today because they had a toilet back up after we left, but when we got to site the were able to clear it just by flushing the toilet. We did some flushes with paper for a couple times and it continued flushing properly.
Wes bowed today to unclogged a kitchen sink , to unclog this sink we use the plunger 🪠 to clear the clog draining properly . Collect payment credit car is on pin 📌 notes. Sell invoice
CUSTOMER STATED: they had a jammed garbage disposal. TECHNICIAN NOTES: called out today to look at a jammed garbage disposal. While on site I found the garbage disposal n the kitchen was humming. I used my disposal key to reach underneath and manually clear the jam. RESOLUTION/RECOMMENDATIONS:after clearing the jam I turned the water on and tested to find the disposal is functioning properly as should with no leaks or drips. JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (275mili) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: Water is coming in from the sink above TECHNICIAN NOTES: Upon further inspection found there to be a line on the master bath ceiling Ran water in the sink up stairs and didn’t get any water coming though the ceiling Cut access hole in ceiling to identify the issues Upon looking in the ceiling right above the spot in question found there to be a type A style vent thet gets rolled in place Ran water in the vanity up stairs and watched the only bit of plumbing in the master bath ceiling Found no leaks Mpg is not responsible for sheet rock repairs RESOLUTION/RECOMMENDATIONS: Have an hvac tech check out your system JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115mcca ESTIMATES: (READY TO SEND OR NEED REVIEW) Ready send
ESTIMATE IS TO REPLACE 50 GAL WATER HEATER, EXSPANSION TANK, PIPING AND ALL CODE REQUIRED ITEMS.
CUSTOMER STATED: water heater leaking TECHNICIAN NOTES: Found a pin hole leak in the copper pipe in wall behind water heater. RESOLUTION/RECOMMENDATIONS: Replace section of water line in wall. JOB NOTES: due to how close the water line is to the joist I had to remove more than was needed and replaced it with PEX JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 115vama ESTIMATES: (READY TO SEND OR NEED REVIEW)
Customer Stated: They had bought a new shower head, but were unable to get the old one off. Tech Notes: Upon inspection I found that the old shower head had some corrosion around the threading, and this was the reason the h/o was having difficulty getting it off. I presented options to have the shower head removed along with installing the brand new customer supplied shower head, but the h/o only wanted me to remove the existing shower head for todays visit. Resolution: I was able to successfully remove the existing shower head with no issues. The h/o stated she would be able to install the new shower head herself. Job Notes:**Please charge the CC in the pictures in the amount of $189.95 for todays completed work** Job Status: Complete Estimates: N/A
Customer missed appointment. 7/19/24. James I found that the cartridge was in correctly but the stem in the cartridge was set to the opposite of what it supposed to be I adjusted the stem and tested with no issues Job completed
CUSTOMER STATED: Toilet is not flushing. TECHNICIAN NOTES: Out today for the homeowners concern of the master bathroom toilet not flushing. Tested master bathroom and found only the toilet is having issues flushing. Found a water heater manufactured in 2003. Recommended customer to begin budgeting for a new unit in case existing goes out anytime soon. RESOLUTION/RECOMMENDATIONS: Used closet auger to clear soft blockage within toilet. Toilet has been tested and is showing no further concerns at this time. JOB NOTES: Condominium building. No clean out. Building on shared prv. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job compete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Needs to be billed under flat rate for 275 ESTIMATES: (READY TO SEND OR NEED REVIEW) Please forward estimates to customer
CUSTOMER STATED: The tenants complaint is that the water heater is leaking TECHNICIAN NOTES: We found the water heater is leaking from the bottom of the unit The water heater is 20 years old There are shelves that are blocking the water heater And the fire sprinkler system is also in the way of the water heater The measurement from wall to the fire sprinkler system is 19in RESOLUTION/RECOMMENDATIONS: We recommend replacing the water heater JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed need to get with management before submitting PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 2-10 said they need a break down of the estimate before continuing ESTIMATES: (READY TO SEND OR NEED REVIEW) Started need to get with management