I went online for the chat. I told them my issue. They sent a mesaage about what was next. James did a great job! He answered all my questions and the fireplace is up and running.
Overall Experience
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CUSTOMER STATED: leak in upstairs shower , leak in basement near wall , another leak near hvac line TECHNICIAN NOTES: came out today for diagnosis while out on site found seals in door area leaking in hallway bathroom , water near wall in basement due to roofing issue , leak on copper pipe pinhole in basement and water heater missing sediment trap. RESOLUTION: non plumbing related glass door issue in main floor , basement leak is from roofing non plumbing related , pinhole in copper has been repaired and tested without further issues , water heater sediment trap has been installed without further issues located in basement aswell . JOBSTATUS: complete
CUSTOMER STATED: they had a leaking water heater. TECHNICIAN NOTES: called out today to look at a leaking water heater. While on site I found a big puddle under and behind the water heater. The water heater was turned off already when I was there. I turned water on to the heater and found water dripping on the burner assembly. The water heater is a 40 gallon Ao smith natural gas water heater located in the garage with plenty of access. RESOLUTION/RECOMMENDATIONS: I recommend replacing the water heater in the garage. JOB NOTES: home owner wants estimates emailed over to him and wants to get other quotes. I explained to him we do price match if he would like to use us for the service. Hose bibs are turned off. JOB STATUS: NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: leaking water heater TECHNICIAN NOTES: came out today for diagnosis while out on site found a leaking water heater in basement, 50 gallon natural gas unit on a stand due to leak inside tank will need to replace RESOLUTION/RECOMMENDATIONS: as of today will send over estimates for replacement of the water heater located in basement of home. Could not locate clean out pressure is at 70 psi JOB NOTES: JOB STATUS: COMPLETED diagnosis PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?)
Today we come back to replace the section of 4” old cast iron pipe that was causing problems . We clear the. Clog first and after we replaced the pipe we. Had to go inside to reroute the main sewer line to the outside. Job completed ☑️. We tested and everything is working properly
CUSTOMER STATED: gas company came out and explained gas line does not hold pressure TECHNICIAN NOTES; came out today for diagnosis while out on site found gas meter was off turned on in order to test for leaks while testing under crawlspace found tester started going off once I went in , saw around 100-200 ft worth of black iron with leak points and drooping no proper strapping points, while I made my way into water heater area found a major gas leak at a 90 elbow but all of gas line is corroded with leaks. Will need to replace from meter forward, Crawlspace access with just enough room to work, clean out located in back yard, hose bibs are off today difficult to access shut offs. RESOLUTION: will need to get with Dan to see how much to build estimate for on this type of job due to resipro pricing is different
Showed today to unclog the whole house back up … We found a clean up acces on the back of the house they are on septic system, So we run the snake to get the house unclogged , after we unclogged it we inspected the sewer line towards the house and there’s a section that is OLD CAST IRON PIPE that is bad shape cousins residual to hang on it Solution will be dig it up and replace it with pvc pipe . Send estimate to resipro. The sewer replacement estimate, and charge. For todays trip
Customer States: His pilot on his 20 year old Whirlpool water heater will go out from time to time, it has been happening more often this past month and needs a remedy. Technician Notes: Out today to look into issue with the 20 year old Whirlpool natural gas water heater located in the main level garage. The water heater pilot light will go out intermittently. Customer will have to relight each time this occurs to get hot water. Tested millivolts on the thermocouple. Millivolts are proper. Issue is not related to the thermocouple. Determined the issue to be a failure with the gas control valve. Unitrol/ Robert Shaw brand gas control valve. Managed to locate part on Grainger. Resolution: After recommending a new water heater replacement to the customer due to age of the unit and discussing price. He decided he wants this one repaired, not replaced. Part will need ordered. Once part arrives we will need to schedule up with customer to return and replace the faulty gas control valve. J
CUSTOMER STATED: right side lavatory sink in master bath had water appear underneath sink. TECHNICIAN NOTES: tested for 20 minutes constantly turning on and off stop valves under right side lavatory sink in master bath. Turned faucet on and off while moving supply lines. Couldn’t recreate any leaks. Noticed faucet slightly loose and plastic gasket not seated correctly. Possible water went between faucet and counter tops RESOLUTION/RECOMMENDATIONS: no active leaks occurring. Recommended customer caulks around faucet JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: sent additional notes (technician notes) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Customer stated: they have a carbon monoxide issue. Tech notes: called out today to look at an issue with a carbon monoxide leak. While on site home owner stated the fire department came out and detected some carbon monoxide between the floors. Fire department stated it is because the furnace does not have a filter. THIS ISSUE IS REQUIRED FOR AN HVAC TECHNICIAN TO COME OUT AND REPAIR THE ISSUE WITH THE FURNACE DUE YO IT BEING AN EXHAUST ISSUE WITH THE FURNACE. Resolution: no plumbing issue! HVAC tech is needed on site. Job status complete. Job notes no clean out. Hose bibs are off. Estimates; none needed.
Ejenkins 1/26/24 CUSTOMER STATED: hot water in basement shower not consistent Technican notes: Found Delta shower valve with moen handle rigged to fit in basement shower causing scald gaurd to jump grooves. Resolution: readjusted scaled guard and replaced handle with proper delta handle. Tested upon completion. Job notes: no clean out visible Job status complete
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Customer stated: kitchen sink is backing up Tech notes: Upon arrival, after running kitchen sink for about 30 seconds, backs up into left side of sink. Ran 25 foot sink snake all the way out through studor vent and was unable to clear clog in drain line. Picked up drain line about 2 inches to decrease sagging in the line. And strapped under sink. While running water, looking through where studor vent can see water rising Resolution: need to camera drain line to find out where the blockage is Job notes: needs camera to find blockage Job status: not complete Autho: need to see Katrina Estimate: no further needed
CUSTOMER STATED: toilets are backing up onto the floor and into the tubs TECHNICIAN NOTES: Upon arrival, toilets were backed up. Sewage keeps draining back down. Customer stated that it slowly drains back down. Indicating its a septic issue. No clean out available to attempt to snake. RESOLUTION/RECOMMENDATIONS: reported to chw that septic company is needed JOB NOTES: no clean and front hose bip is the only one we located. It's on street pressure JOB STATUS: COMPLETE AUTHO: submitted 1.5 hours through portal ESTIMATES: no further needed
CUSTOMER STATED: left side of master bathroom lavatory, cold side stop valve is leaking TECHNICIAN NOTES: Upon arrival, the cold side on the left side of the master lavatory stop valve had a slow leak RESOLUTION/RECOMMENDATIONS: chw approved to replace stop valve and old poly supply line connecting to faucet. Completed replacement and tested JOB NOTES: no cleanout JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: approved via chat ESTIMATES: please send estimates to customers
CUSTOMER STATED: pilot light to water heater went out TECHNICIAN NOTES: Upon arrival, the water heater was surrounded by water. Confirmed with home owner that flooding occurred around water heater RESOLUTION/RECOMMENDATIONS: water heater is located in lower area of crawl space. Pad for water heater and sump pump required by code. Water heater will need to be removed and reinstalled, gravel and a pit will be needed for sump pump. Discharge line will need to be ran outside wall JOB NOTES: no clean out and no available hose bib available JOB STATUS: NOTCOMPLETE AUTHO: submitted through online portal. Denied in chat ESTIMATES: ready to send to customer