CUSTOMER STATED: pilot light to water heater went out TECHNICIAN NOTES: Upon arrival, the water heater was surrounded by water. Confirmed with home owner that flooding occurred around water heater RESOLUTION/RECOMMENDATIONS: water heater is located in lower area of crawl space. Pad for water heater and sump pump required by code. Water heater will need to be removed and reinstalled, gravel and a pit will be needed for sump pump. Discharge line will need to be ran outside wall JOB NOTES: no clean out and no available hose bib available JOB STATUS: NOTCOMPLETE AUTHO: submitted through online portal. Denied in chat ESTIMATES: ready to send to customer