Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mr Compton seemed knowledgeable, asking appropriate questions, & explaining reasoning behind his suggestions. Did not attempt to increase costs by recommending questionable service/s.
Overall Experience
Quality
Price
Convenience
Install customer supplied kitchen faucet. Upon arrival to the home, The homeowner made me aware that she had bought a new kitchen faucet that she would like me to install today. After checking pressure and inspecting the old faucet, I provided multiple options with upfront pricing. She decided to have me install the new faucet she had picked out, after installation, everything was functioning properly as it should.
Replace 50 gal water heater in garage and a new thermal expansion tank, we will dispose of old unit. This option also includes a 1 year parts and labor warranty with the membership plan. Member plan includes : - 1 year 100% parts and labor warranty - priority one scheduling - wave dispatch fee during regular business hours - one water heater flush with warranty and membership plan - one 65 point plumbing inspection Upon arrival I proceeded to replace the 50 gallon electric water heater in garage as well as replace the expansion tank after completion the system pressurized the water heater is heating and everything is functioning properly. At this time at the customers request he would like to schedule his 65 point inspection shortly before his annual membership runs out Nick pleasants Apex,nc
Replace washer box Valves, install access panel, install hot and cold isolation valves, no sheet rock repair needed Financing available 49 dispatch fee Upon arrival customer made me aware that Lowes home-improvement broke their CPVc connection to the hot side of their washer box valve. I gave the customer multiple options and upfront pricing and if there’s time they wish to proceed with for replacement of washer box with valves so I transitioned from half-inch see cPVC To half-inch pex and re-glued to 2 inch pipe with new washer box as well as attaching pex hot and cold emergency shut off valves After completion I tested thoroughly and everything is functioning properly 90 day warranty Nick pleasants Apex,nc
Upon arrival customer explained that 50 gal water heater was leaking and wanted options and pricing on standard and tankless water heaters, provided options and customer stated the heater was still heating and did not want to replace the heater today because he has one more company coming to give estimates today.
After arriving to the home aware that the existing water system is only a couple of months old but it’s leaking from the system itself and that he is not happy with how the system is installed, he also made me aware that he does not want to purchase another system and then if this one cannot be repaired he will go through the manufacture in an attempt to obtain a new system, after verifying the water pressure is 60 psi at the four-year-old water heater I proceeded to offer upfront pricing to reinstall the system, the homeowner will call back if and when ready to schedule work
After arriving to the home aware that the house is brand new and they are currently having a patio installed on the back of the home where they would like to have an outdoor kitchen installed against the deck and the plumbing ran from the crawlspace, through the foundation underneath the deck and to a kitchen sink that we will be assembling and installing, after looking over the job as well as verifying that the water pressure is set at 55 psi I have provided upfront pricing for the homeowners consideration
Upon arrival customer explained that he had a gas grill in back yard that he would like to have hooked up to the gas line that was installed when home was built but it is a 2lb gas line and he need s it to be half lb and he already has the grill converted to natural gas but just needed the line regulated after looking at gas system in attic I found that gas line to the grill is already regulated to half pound but was labeled with the wrong gas stickers customer stated that he would just go ahead and finish it himself being that no regulator is needed
Balance spool replacement Upon arrival on first visit I gave the customer multiple options and upfront pricing and due the young age she chose to locate pro flow cartridge with t and s cartridge in it We were successful in finding a part and in return visit we install the part and test it thoroughly and now everything is functioning properly Nick pleasants Apex,nc
customer supplied disposal warranty by others Kitchen Faucet, standard, customer supplied, warranty by others Upon arrival customer made me aware that they would like me to install a kitchen sink faucet and garbage disposal I get the customer multiple options and upfront pricing on these items and at this time I’m going to install customer supplied kitchen faucet and customer supplied garbage disposal. After the installation was complete I tested the system thoroughly and everything is functioning properly Nick pleasants
Upon arrival customer made me aware that they would like me to install they are supplied garbage disposal and reinstall kitchen sink faucet as well as checking connections on the dishwasher. I gave the customer multiple options and upfront pricing after I found that the kitchen faucet that was there was damaged beyond repair and needed to be replaced, so the customer chose to go out tonight and purchase a new kitchen sink faucet so that I can return tomorrow between 10 and two installed their faucet and install their garbage disposal. I did find that the dishwasher was hooked up just needed to be mounted to the counter with a screw that they have I will be tightening that screw as a courtesy. Nick pleasants Apex,nc
Removing the garbage disposal and pulling the flange apart and apply new plumbers putty to make a correct seal so it does not leak anymore
rebuild standard single handle tub/shower, new cups springs o-rings Emergency/night/ weekend Service fee $149+cost of repaired Upon arrival customer made me aware that the master bathroom shower valve was running consistently, customer tried to repair and due to the age of the valve it bent potentially causing leaks in the wall. The customer chose to potentially rebuild the valve, I was unsuccessful because it would not come apart so at this time instead of charging opening of sheet rock I chose to chose charge same price to open up sheet rock and Cap shower valve lines so that we could return water to the home. I gave the customer multiple options and upfront pricing and at this time the only choices are does the customer want to supply a valve for us to install or does he want us to supply valve to install Nick pleasants Apex,nc
Tighten up the flush button on the toilet tank lid and adjust fill supply for bowl everything is working properly now
Replace 50 gallon electric water heater with new shut off valve and new expansion tank. We would also change the anode rod with a new zink anode rod for egg smells. Warranty 2 years parts and labor. On the date of 6-11-21 I return to install 40 gallon electric water heater. I touched base with customer for any questions or concerns. Neither. I was then able to cut power and water Off to water heater. I then drain old water heater so I could remove it. We also changed the anode rod with a aluminum zink anode rod for the egg/Sulphur smell. We also put a cap full of clorine to help clean pex lines through home. We then put new water heater on the stand. With that I was able to connect water lines and power. We then turned water back on to home to fill New water heater. We tested for leaks. No leaks. Cleaned our work area and job was complete.
Upon arrival to the house the customer directed me to the guest bathroom downstairs where the toilet tank had cracked and broken so at this time after discussing with the customer he wants to go with replacing the tank the house is new along with the toilet so at this time I called Ferguson Enterprises and ordered a toilet tank and they said estimated time of delivery To the Ferguson in Burlington North Carolina would be Tuesday at the latest Wednesday of next week at this time I informed the customer of the information I had obtained and he is OK with it and once that I know that the tank is at the Burlington store I will call the customer and we will schedule an exact time then the tank has been ordered at this time Upon arrival to the house today I installed the pro flow toilet tank which was ordered to Ferguson last week and installed it on the toilet and has tested it and everything is functioning properly and as it should at this time