Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival to the hall and the customer stated that he was having problems with his septic, after talking with the customer and talking with the Office we cannot find a permit for the septic tank for this house the customer believes there was not a septic permit pulled in the beginning so at this time the customer is going to talk to the county and the EPA about what to do moving forward saying how he inherited this house from a family member, the customer did pay the Dispatch fee and was extremely grateful that we came out and tried to get this issue resolved for him
Upon arrival to the home the homeowner made me aware that they were having an issue with all the drains in the home not draining properly. Upon further diagnosis I came to the conclusion that something may be wrong with the septic tank. The customer stated that his father installed the septic tank 30 years ago and it has not been pumped since. We have scheduled for our drain specialist to come out Monday morning. To look into the issue further.
Pull toilet in downstairs master bathroom Remove old wax seal and bolts Clear obstruction in toilet Reset toilet with new wax seal and bolts Upon arrival customer stated that he had issues with a couple toilets in home. Said that upstairs toilet flange had been set to low and had to have a plumber come out and raise flange. Also stated that downstairs guest toilet was leaking from front of toilet. Flushed toilet 20+ times , checked around base and in crawl space, unable to locate any leak. Customer said that icemaker line to fridge had been leaking But a previous plumber had fixed the icemaker leak and that may be where water had come from around toilet. Let customer know to keep an eye on the toilet to see if it leaks anymore, if so to call us back and we will come look at it. Customer also stated that downstairs master toilet was flushing slow. Upon further inspection found toilet leaking into crawl space from flange. Gave customer price on pulling toilet and removing clog. Cust
We were called out to look at a dishwasher/kitchen sink that is leaking. We investigated and found that the cold water supply line was leaking. The emergency shut off valve was turned to the ‘off’ position, however this did not stop the leak. We informed the homeowner of each variable that could be contributing to this issue, and offered several options for repair. The customer stated that she and her husband are considering the options, and they will contact us in the future after they’ve reached a decision. We collected a dispatch fee.
On today’s visit a customer made us aware that she tested positive for coliform in her well. She had full documentation of all the issues with her well water so at that time we presented a customer with multiple options and upfront pricing on systems that would solve all of her issues. The customer has chosen option two and left a nonrefundable deposit. The work has been scheduled for the beginning of August when the customer will return back to her residence insulation of 1.5 ft.³ Air injection heavy iron and nitrate removal system -install 1.5 ft.³ water softener -install UV light -contract electrician to install a dedicated circuit for the system -Install slip joint tub drain on 2nd floor tub -one-year can’t write a check warranty Nick pleasants Roxboro,nc
Electric Water Heater Diagnostic, pinpoint issue and provide upfront price for repaires needed 49 dispatch fee Upon arrival customer made me aware he was not getting full capacity from his electric water heater and the upper thermostat was tripping.I gave the customer upfront pricing on diagnosing the issue and I found the water heater to be getting 240v,14 amp draw but no continuity on lower element.customer informed me that the water heater had 3500 watt elements installed and requires 4500 watts. I gave the customer multiple options and upfront pricing and he has an element on hand and is going to attemp repair on his own. Nick pleasants Hurdle mills,nc
Leak repairs Repair leak on 3/4x1/2/3/4 Tee that is spraying repair While under home found 9 other small leaks in one Area of crawlspace at this time price to repair total of 10 leaks after repair is made will build options for home repipe Cut out and replace 10 leaking fittings in crawlspace in left corner of home after all repairs was made turned water back on and found no other leaks at this time made customer aware that it is very possible for other leaks to pop up being all fittings are the same age highly recommend re-piping home to remove all bad fittings in crawlspace and in walls of home Customer stated at this time he just wanted to dill with it one problem at a time If call back with in 30 days to have home re-pip we will credit 50% of today’s cost to job
Install customer supplied shower door in master bathroom, we will ensure that everything is installed level and installed properly after installation, we are not responsible for any cracked tile if the tile was not installed properly. 90 day warranty Also install shower valve in the master bathroom as well this will be a delta shower valve, and brush nickel trim, we are not responsible for drywall repair that will be left up to the homeowner to get fixed Upon arrival begin job by installing shower door found that shower was 3/4 of a inch out of square and door wouldn’t work so task removed from invoice will need custom doors made for shower Cut wall open above vanity at shower valve then removed old shower valve and installed new delta single handle shower valve with new brush nickel trim after installed for no leak and is working properly
After arriving to the home, the homeowner lead me to the right side of the house and showed me where his current well is located. The homeowner has lived at the house since 2015. The house was built in 2005. This dates the pump at about 17 Years Old. We believe this to be the Original Pump. The Homeowner also made me aware that the Pressure Tank has been replaced in the past 3 years, and that no current issues exist with his pressure. He also has a Kinetico Water Softener in place. The Well Statistics are as followed: 3/4 HP Pump by Red Jacket (8GPM) 230 VAC Pump Depth at 275’ Well Depth at 305’ Static Water Level at Unknown Well Yield: 4GPM (based of well tag) After considering the current conditions of the well equipment, I created 4 options. As of right now, the customer is being proactive and wants estimates before continuing with any work.
Cut out shark bite and replace with a coupling. Upon arrival to the home, the homeowner made me aware that his HVAC company had noticed a puddle of water in the crawlspace. On further inspection I found this to be true, and the cause was a shark bite connection on the hose bib. I gave multiple options for replacement and he decided to have me cut out the shark bite and replace the minimum amount of pipe. Everything is now functioning properly and as it should.
After arriving to the property the homeowner show me to a 22 year old propane water heater that has a leak on the cold water line coming into the unit as well as signs of past week around the top of the tank, after locating the whole home shut off valve and water system where the well water enters the home offer for upfront prices for repair and replacement of the heater, currently we are unable to get in touch with the homeowner spouse to make a decision and I will be having a phone conversation with both of them this evening to discuss options and move forward with work
Includes: -emergency dispatch fee -cutting and capping water lines in crawlspace feeding Roman tub filler After arriving to the home The homeowner made me aware that they are attempting to repair the fixture for the garden tub and require assistance, after verifying that there is no access to the fixture as well as no availability for repair parts at this current time are provided upfront pricing to go under the home cap and The waterlines, After getting approval I proceeded to cap The 2 1/2 inch lines leading to the fixture followed by returning water to the home, currently the homeowner is going to remove the bathtub and call back when ready to proceed with future repairs
Flushed water heater for 30 minutes re-filled and turned burner back on flush out lots hard white Calcium due to hard water Tested water and found that ph is perfect and iron is 0 Hardness is 7g Customer has a softener that is about 10 years old and customer stated that they have noticed a drop in water pressure I did check pressure tank and found no issue but is the same age as water softener Provided customer with option for replacement of water softener
Includes: -repairing leak in crawlspace on copper water lines and replacement of fittings that need to be removed to repair leak After arriving to the home the homeowner made me aware that there’s a leak in the crawlspace that he has been trying to repair for the past month, and that he would like an estimate for a whole homebrew pipe including all plumbing with exception to the drain lines, after entering the crawlspace in locating the leak at provided upfront pricing to repair the leak, after getting homeowner approval I proceeded to shut the water off to the house using the whole home ball valve located in the pantry followed by cutting out a section of copper waterline and replacing it with PEX, after returning water to the home And verifying that there are no more leaks I proceeded to enter the home and offer upfront pricing for a complete re-pipe including tub and shower fixtures, pressure tank and water heater, the homeowner is going to contemplate the estimate before moving