Shut off water at the toilet, drain it, and vacuum out excess water Once toilet is empty, disassemble affected internal components Install new fill valve, flapper, stainless steel supply line Upon completion of install, test fixture to ensure proper function and no manufacturer defects 90 day warranty We were called out today because the homeowners’ toilet began overflowing, and did not stop. This resulted in water damage on the ceiling of the kitchen/living room area. After arriving to the home and speaking with the customer, I learned that the toilet clogged after having been used, and that the customer stepped away to let it sit for a minute before plunging it. In that time, the toilet’s flapper did not seal, causing the fill valve to run constantly and dump water into the bowl of the toilet… since the bowl was clogged, the excess water was not able to drain, and began flowing out of the bowl and onto the floor. Once the customer noticed water coming from the ceiling, he quick
Shut off water at the toilet, drain it, and vacuum out excess water Once toilet is empty, disassemble affected internal components Install new fill valve, flapper, stainless steel supply line Upon completion of install, test fixture to ensure proper function and no manufacturer defects 90 day warranty We were called out today because the homeowners’ toilet began overflowing, and did not stop. This resulted in water damage on the ceiling of the kitchen/living room area. After arriving to the home and speaking with the customer, I learned that the toilet clogged after having been used, and that the customer stepped away to let it sit for a minute before plunging it. In that time, the toilet’s flapper did not seal, causing the fill valve to run constantly and dump water into the bowl of the toilet… since the bowl was clogged, the excess water was not able to drain, and began flowing out of the bowl and onto the floor. Once the customer noticed water coming from the ceiling, he quick
Shut off water at the toilet, drain it, and vacuum out excess water Once toilet is empty, disassemble affected internal components Install new fill valve, flapper, stainless steel supply line Upon completion of install, test fixture to ensure proper function and no manufacturer defects 90 day warranty We were called out today because the homeowners’ toilet began overflowing, and did not stop. This resulted in water damage on the ceiling of the kitchen/living room area. After arriving to the home and speaking with the customer, I learned that the toilet clogged after having been used, and that the customer stepped away to let it sit for a minute before plunging it. In that time, the toilet’s flapper did not seal, causing the fill valve to run constantly and dump water into the bowl of the toilet… since the bowl was clogged, the excess water was not able to drain, and began flowing out of the bowl and onto the floor. Once the customer noticed water coming from the ceiling, he quick
Shut off water at the toilet, drain it, and vacuum out excess water Once toilet is empty, disassemble affected internal components Install new fill valve, flapper, stainless steel supply line Upon completion of install, test fixture to ensure proper function and no manufacturer defects 90 day warranty We were called out today because the homeowners’ toilet began overflowing, and did not stop. This resulted in water damage on the ceiling of the kitchen/living room area. After arriving to the home and speaking with the customer, I learned that the toilet clogged after having been used, and that the customer stepped away to let it sit for a minute before plunging it. In that time, the toilet’s flapper did not seal, causing the fill valve to run constantly and dump water into the bowl of the toilet… since the bowl was clogged, the excess water was not able to drain, and began flowing out of the bowl and onto the floor. Once the customer noticed water coming from the ceiling, he quick