Had a leak in the shut off valve for the ice maker requiring the water to the house to be shut off. Called and they set up an appointment for early the next day. They sent a text with the technicians name, photo and bio and he showed up right on time. He assessed the situation, explained several options for repair and allowed me to pick which one I was comfortable with with no sales pressure. 20 minutes later the repair was complete, the water was running and we were leak free. The price was extremely reasonable and fair for an in-home service call and complete repair and the technician was polite, courteous and professional. I highly recommend.