We have a very old home and our basement was backing up. Restore came highly recommended by several people thru an Elgin FB group. Jake called 15-20 minutes away. He had to snake our drain and showed us video of the clog and again without. He also laid out 2 courses of action to take to correct the issue longterm as well as what we could be doing shorterm to prevent our drain from backing up. Professional, friendly and informative.