Arrived on, 8-10-23 Ethan-Arrived and signed into the building and met Norman and Rick the maintenance men to take me to the ice machine. I began by turning the unit on and watching how it was behaving and if it was going through the ice cycle correctly. The ice machine does go through all the steps correctly, but the water level probe doesn’t tell when it senses water or if the water level is low. I also checked the ice thickness probe during harvest and the numbers went up a little bit but hardly any. I recommend that the ice thickness probe and water level probe be replaced. Customer would like price sent over what we think it will cost just a roundabout price. The maintenance department said they will more than likely order it but they need that before hand. The unit is not in operation at this time. Returned on, 08/23/23- Ethan- Arrived with parts to replace ice thickness sensor and water level probe. I replaced both of those parts and then turned the ice machine on. It was runni