They are very prompt on showing up but we have had them here twice in the last 2 months and they are unable to find our problem many parts have been replaced but our fryer still shuts down sometimes while in use.
Overall Experience
Quality
Price
Convenience
Commercial Kitchen Maintenance Service: We inspected and serviced water filtration systems to ensure the delivery of clean and filtered water, maintaining beverage quality and equipment longevity. This service included checking for leaks, replacing filter cartridges, and testing water quality to ensure compliance with health and safety standards.
Commercial Kitchen Equipment Maintenance. I delivered a thorough maintenance service that encompassed all the client's kitchen equipment. My initial step involved the careful cleaning of condenser coils in the refrigeration units, preserving their performance. Following this, I addressed hinges, door gaskets, and seals for ovens and refrigerators to eliminate heat and air leakage issues, consequently prolonging the life of these appliances. In addition, I replaced filters in all kitchen equipment, ensuring they operated at maximum efficiency. This comprehensive approach ensured the client's kitchen operated seamlessly.
Arrived at location on 3/7/22 - Found unit not cooling below 50. Found low suction pressure. Unit pulling into vacuum. Added refrigerant and leak checked. Could not locate leak. Pulled unit to < 400 micron vacuum and charged system. Energized and checked operations unit operating normally at this time.
Checked over Bottom Oven unit, found pilot not staying lit, found low mV at thermocouple, removed failed thermocouple, installed new thermocouple, pressed pilot button, lit pilot, pilot now staying lit, turned on gas valve to burners, burners are lit, allowed unit to heat, tested operations, confirmed unit working correctly at this time.
Found Ice Machine unit not freezing when I arrived. Shut down unit and reset controller. Checked cycle time and pressures and compared to service chart. Found pressures normal but ice too thick. Found ice thickness sensor adjustment screw turned all the way in causing thick ice. Adjusted ice thickness sensor and checked operation. Unit operating normally at this time.
gas leak on range: all pilots are lit, all burners working, oven burner working, checked all gas connections on unit, found no leaks, checked incoming gas lines to unit, found no leaks, checked adjacent units, found no leaks, all units working correctly at this time
Turned Steamer unit off, found not to drain, turned on, found unit was full. Found 208 to valve and solenoid operating correctly, drained unit, removed valve, found was stuck with lime deposits, attempted to clean out, couldn't get blockage clear, will need to order new valve and return to replace. Would not recommend running unit until valve is replaced. 7/8/19 Upon arriving customer said unit was not working. Drained unit and replaced drain valve. Turned on, found not to fill giving loco led and filled led. Checked over thermostat, hi limit, fuses, probes and generator found voltage to fill valve. Found cause was shut off valve upstream of filters was shut off not allowing water. Opened valve, turned unit on and let fill, found okay. let unit steam, found to steam and drain okay. Unit is operating correctly at this time. **Travel charges Billed on wo# 185376**
Found bottom Convection-Oven can not shutting off when door is open and door not latching correctly. Needs door switch and ball catch. 10-15-18 Replaced roller catches and door switch. Had difficulty removing access cover due to top unit sitting on top of it. Turned unit on. Tested for switch and catches. Found okay. Unit is operating correctly at this time. **Travel Charges Billed on wo# 166690**
Found Steamer unit on. Watched unit run, saw unit turn off and back on. Looked over unit. Found quarter inch lime build up on the level probes, high limit, thermostat. Will order parts and return to replace. 9-17-18 Removed old level probes. Installed new level probes. Removed old thermostat and high limit. Installed new thermostat and high limit. Had difficult time removing old and installing new thermostat due to scale build up in boiler. Turned unit on and checked for leaks. No leaks found. Verified unit makes steam and drains. Ran unit for additional ten minutes to check for proper operation and intermittent shut downs. Unit did not shut down. Unit is operating normally at this time.
The ALS Oven unit has broken door handles, lights for bottom cabinet, contactor is in bad shape and someone disconnected the power to it so the element probably went bad at some point. The unit is in rough shape and is not worth repairing. I spoke with the manager and gave him an update. They are not going to repair the unit.
started up equipment that was installed, Groen steamer and skillet were not installed. Found unit's are okay.
found Griddle unit idol. Shut down. Accessed components, replaced t-stats and bricks. Ran unit, verified calibration. Fixed loose gas valve on far right of oven. Found okay.