Arrived at location on 8/30/22 - Arrived at location. Located the unit. Tested and pilot goes out once you let off gas valve. Tried to replace thermopile and still have issue. The gas valve is not operating Properly and has no knob on it. Tried every position. Removed the new thermopile for now. Will need a new thermopile installed when gas valve is installed. Will order and return to location. Returned to location on 9/7/22 - Removed old gas valve and installed new valve and thermopile. Turned on gas and lit pilot. Took a while to get pilot to stay lit. Millivolts was low. Pilot flame is not strong. Removed pilot and checked Orifice. Was ok. Reassembled. Pilot lit ok. Turned on to 450. Oven burner came on and heated ok. Back in service.
arrived on site and checked in with MOD. customer complained Reach-In Cooler unit not getting cold. checked amp draw on compressor. compressor working properly. tapped ports to check pressure. found pressures low. torched in permanent service ports and pressure tested with nitrogen. pressures held. pulled vacuum on system. charged system to factory spec. ran and tested. unit working properly at this time. if unit fails again, will recommend thorough leak test.
Arrived on site and checked in with MOD. customer complained Reach-In Cooler unit not getting cold. checked amp draw on compressor. compressor working properly. tapped ports to check pressure. found pressures low. torched in permanent service ports and pressure tested with nitrogen. pressures held. pulled vacuum on system. charged system to factory spec. ran and tested. unit working properly at this time. if unit fails again, will recommend thorough leak test.
Product is burning in Bun Toaster. Spoke to Eric at AJ Anturnes. We went through settings. Found System Temps were not what they were supposed to be. He asked about the front and rear curtains. They were on top of the toaster and not on the rear and entrance where they should be. Said to put them on because not being on will affect the temps. I put them on and we did a factory reset. Said to let it heat back to the proper temps and then run muffins. If they are still burning then call back. It heated to temp and I ran muffins. They still came out burnt around the edges. Called back and spoke to Joe. Eric was at lunch. We rechecked settings. All was okay. Joe had me drop the muffin color from 750 to 730. Ran muffins but still burning. Had me check the relays. 7.5 amps. That was okay. Said we should change all 3 probes. Will obtain and return. Joe said this call won't be covered under warranty because the customer did not call them first. The return trip and parts will be covered. Will
at location checked coffee machine that was short potting looked inside tank and the outlet hole and line connected to brew valve was clogged with lime took hose off and unclogged also unclogged hole in tank where new valve hose is connected after tested unit and unit is overfilling had to recalibrate unit, after recalibration unit is working properly also fixed leak in the back as well unit back in service
Checked out unit and found that unit has power and reading heating on display but never comes out of heating. customer believes that unit isn't getting water. checked incoming water and have water to unit. checked tank and tank is full. poured hot water and unit refilled when called. checked all valves and have proper voltage and no clogs. unit has 214 volts supplied.checked on/off switch and it''s working properly. fuse is good. reset button works properly.hoses are good and have no clogs.found that 214 is coming from terminal block to relay. but have nothing out on left side relay. will order relay and return.called s&d and spoke to Karen butler she approved next day air. 3/14/18 Installed new relay. Still not heating. Have 208v in. Elements ok. Wires ok. DCV into relay is 3.1vdc. Should be at least 5 vdc as per Eric at Curtis. Eric said controller is bad. He is shipping part to shop via ground 3-5 days. 483040 return auth#. Part# is WC-37388. Spoke to Manager. They are calling S&D a