Service Technician did an excellent job performing service on our convection and pizza ovens. He was timely and respectful with staff and adaptable to our schedule to service went not in use.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Arrived at location on 3/3/23 - Found no signs of leaks. Let the unit heat and periodically checked for leaks throughout heat up. Found none. Possibly within gas valves or hoses. Will return to replace them. Returned on 3/13/23 - Replaced valves and hose. Tested and checked for leaks. Found all ok at this time.
Arrived at location on 2/9/22 - Pulled unit apart and found needs thermostat. Will order and return. Returned to location on 2/16/22 - Replaced thermostat and tested. Found unit to cycle and came to ready and settled cycle. Found all ok at this time.
Arrived at location on 2/9/22 - Replaced thermostat and pilot tube. Found all ok at this time.
Arrived at location on 1/26/22 - Checked over unit found steams right away. Lowered thermostat and watched cycle found ok also noticed drain not draining. Will need to order and return also need to order level probes. Returned to location on 2/2/22 - Replaced probes. Found tank will not drain. Siphoned out water and attempted to clear drain. Poured delimer in and will let soak over night. Will return to finish repairs. Returned on 2/3/22 - Replaced valve. Tested found ok at this time.
Arrived at location 1/17/22 - Found bad timer allowing steam into cooking chamber without being in cook mode. Will order and return. Returned on 1/20/22 - Shut off power at breaker, had to break apart old timer to remove, installed new timer, closed up and turned breaker on, let unit fill and heat, unit started steaming before ready light came on, found operating thermostat turned up all the way, adjusted thermostat, unit stopped steaming and ready light came on, turned on timer, cooking light came on and unit producing steam, confirmed unit working correctly at this time.
Removed Oven blower wheel and removed motor. Found mounting bolts to back panel one is snapped off inside and the other is stuck inside due rivet free spinning, will need to order back panel to complete install. 9/18/20 -Replaced back mount and installed motor, turned on checked operation found okay. Unit is operating correctly at this time.
checked over bottom oven unit, found pilot not lighting, found this caused by ignitor grounded to pilot assembly, realigned ignitor, turned on unit, pilot is now lighting, found main burners not lighting, found this caused by main gas valve wires disconnected, reconnected wires to gas valve, turned on unit, pilot lights, main gas valve opens and burners and lit, allowed unit to heat, allowed thermostat to cycle, pilot and burners are now igniting every time, tested operations, confirmed unit working correctly at this time
Checked Griddle unit found pilot flame not reaching left side burner causing delayed ignition. Adjusted pilot assembly. Unit lighting normally at this time. Checked calibration of far right two burners found inside burner calibration good found far right burner high by 40°f. thermostat would not adjust. Customer elected to not change thermostat at this time.
Found Gas Fryer unit on with pilot lit, only could not get burners to light. Checked millivolts from thermopile found to be low. Replaced thermopile, Lit pilot and turned burners on. Allowed unit to heat through temperature scale. Verified unit cycled properly. Found okay. Unit is operating correctly at this time.
Tested Toaster unit, found chain loose. Adjusted motor and lubed chain. Ran unit, found all okay at this time.
Found heated landing zone unit on the top shelf in back storage. Pulled apart, found burnt crumbs and dust. Cleaned and removed heaters to fully clean under them, plugged unit in and tested, found all okay at this time.
Checked over Steamer unit, found solenoid stuck. Will need to order new and return. 7-27-18 Replaced valve, tested okay. Customer needs to clean it prior to use.
I found the one gate was broken off of Toaster. We will need to order parts and return to repair. I called the manufacturer and spoke to Kelly for part numbers. The model and serial number are no long present on the unit so it took a little longer. 7-20-18 Took unit apart and removed the old gate assembly and bushing. Then installed the new kit and lubricated the bushings and contact points. I checked operation and the unit is running fine at this time. **Travel Charges billed on wo# 160670**
Checked out the door glides on JAC Dishwaser and they are all in rough shape. I spoke with manager and she gave me the okay to replace them all. We will need to order and return to install. I called the manufacturer and spoke to Mia for the part numbers. 6/19/18 installed slides, okay
Found warming table switch is broke, will need to order and return. 6/1/18 Removed failed top plate switch, replaced switch, energized and checked operation. Unit operating normally at this time. *Travel Charges Billed on wo# 157866*