Ryan was here the first business day after I called Guardian for an estimate for what I thought was a small hole my siding. He called to ask if he could come early due to a cancellation. Ryan accommodated my schedule and went on the roof upon arrival to fully inspect. In presenting his findings, Ryan showed me pictures he took revealing that there was no hole; it was a problem with the seam on the eave and incorrect water diversion. Instead of pitching a sale, he told me it could be patched, although Guardian wouldn’t take a job like that. Ryan explained the dynamics of the situation, noting additional findings regarding the roof. Ryan told me what his company can do to alleviate my concerns and was obvious in his efforts to identify those concerns and address them according to my needs. Ryan was first and foremost a professional who presented as an advisor and advocate. In the end, I enlisted Guardian to repair and protect my roof. When Ryan had me speak to the owner of the company, he too made it obvious that my needs were the priority. There’s far too much to praise to note here, but I’ll say that I won’t even look elsewhere next time I have an exterior issue.
Overall Experience
Tom was professional and knowledgeable. Explained service well, patient with nervous, talkative older lady.
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Darlene was a fantastic sales woman she was so helpful and kind and really knew what she was doing. She is a great asset to the company.
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Overall Experience
working with Ryan Thompson today was great he shared his input with me and listened to my input at no time did I feel he was trying to hard sell me from what I seen today I feel my project will go smooth. and working with Ryan will be a good fit.
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