Robert T was great! Very knowledgeable, went above and beyond, and was very respectful. All your employees should provide service as great as his was!!
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Kyle deserves a raise! he helped me with my service issue here at the house and helped get the modem router set up!!
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I was very satisfied with the service.
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Provided answers to all my questions and service was above excellent . Thank you !!
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Paid my bill and representative was extremely pleasant and vey helpful
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Mark was great, check the connection set up the new modern and helped connecting it. Great customer service.
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Jasmine assessed my problem. Sent Mark and Tim out within a few days. Mark and Tim are very personable. They fixed my internet in about an hour. Good to know there are employees that will still go the extra mile! Since I was dealing bad internet for a while , I spoke with Laura and she helped to adjust my bill. I really can not say enough good things about this service electric staff! Thank you!
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Please rate your satisfaction with Lori S customer service skills by logging into your google account and using this link.
Please click on the Google Link and rate Lori's customer service skills.
Please click on the Google Link and rate Lori's customer service skills.
It was a pleasure speaking with you today. If you would take time out of your busy day to take a brief survey, we would greatly appreciate it. The survey is to rate the customer service representative, Laura, that took your call regarding the billing on your account. Thank you, and have a wonderful day!
Added new customer owned modem/router combo // troubleshoot of service and PCs to connect to new equipment// troubleshoot of telephone equipment to connect to new modem/router // set up wifi signals and credentials// general troubleshooting When the call began all services seemed to be not working and the customer was understandably frustrated. By the end of the call (apx. 1 hour 10 min later) all equipment was working (PCs, phone, modem-router, etc) and the customer was satisfied. This was a very good call for me and the customer was very friendly and understanding of the situation making it not as hard to diagnose as it could have been. Thank you Sara!
