They climbed on top of my hood and cut access holes in the ducwork. Then they hand dug out 2 trashcans of grease. No joke. It was seriously nasty. They worked all night and the next day the kitchen wasn't full of smoke any more. I tipped the crew. A first for me.
Response from Kescor Industrial Hood Cleaning:
Thank you for the good review and tipping our people. They greatly appreciate both. It is good to hear that your kitchen is breathing again. That kind of grease buildup is seriously dangerous and must be removed.
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Kescor gave our church kitchen a good cleaning. They replaced the hood filters and cleaned the hoods, stoves, deep fryers and kitchen ceiling. They did a really good job. There customer service was good.
Response from Kescor Industrial Hood Cleaning:
Thank you for the 5-star review. We appreciate the opportunity to work with you and your people.
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Break my squeege, plugged up outside sink with grease. Made trail of grease from the back door to the dumpster and at the dumpster area. Grease all over the kitchen floor.
Response from Kescor Industrial Hood Cleaning:
We're very sorry to hear that we did not get everything right. One of our managers will be out to meet with your kitchens managers to make things right. We greatly appreciate your business and your feedback to help us improve our service.
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Please tell staff to make sure trash liners are in the trash can, if they empty trash out of the can, some of the trash cans did not have liners.
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Kescor understands how to work with hotels like the Hilton Garden Inn. A great cleaning job can be completely ruined if the company doing the work disturbs your guests. We understand that when your guests are unhappy they want refunds, so we work with your team to figure out the best time to get the job done with the least amount of noise and intrusion. Kescor is run by former military officers and NCOs, let us bring our discipline to you as a vendor. Please give an opportunity to earn your trust.
