Hello Derek, Our goal at Watercure USA is to give you 5-star service, every single time. Our goal is to make our customers experience seamless, it's important to us. We hope that you are enjoying your water filtration system. We'd love for you to leave us a review when you have a moment. We appreciate each and every single one! Please let us know if there is anything else we can do for you. Cheers to clean water!