Quality service as expected

Michael from Falls Church, VA

Were things missed previously

Kathleen from Falls Church, VA

We had the tech out because our thermostat stopped working. Turns out the failsafe had triggered a shutdown due to moisture and gunk in the system. We had had this system undergo routine maintenance in the spring and had to have someone else back out after we found it was leaking water. The tech today found that the failsafe had tripped because the system was not adequately cleaned. Our question is: Why, after a routine maintenance and a service call, was this missed twice? This visit cost us over $400, and while we are happy to have the A/C working again, we wonder if this was all avoidable.

Friendly, informative and professional service

Leary from Falls Church, VA

Response from Frosty's Heating and Cooling, Inc.:

Thanks for the kind words, Jack! Please let us know if you need anything else and we're happy to help!

Great service

Conover from Falls Church, VA

Response from Frosty's Heating and Cooling, Inc.:

Thanks for the 5 star review! We are glad your service went well, and if you need anything else, please let us know!

Terrific Service Technician

Vines from Falls Church, VA

Andrew Todd was extremely professional and efficient. He explained everything he was doing and answered any questions I had. I appreciated how he communicated with me at all times during the service maintenance.

Response from Frosty's Heating and Cooling, Inc.:

Hi Lori! Thank you so, so much. I am glad Andrew took his time and made sure you understood what was going on. We don't all speak HVAC, so a technician that explains things thoroughly is as good as gold! If you need anything else, please let us know!

Outstanding service; very careful and considerate given the curent pandemic.

Cohen from Falls Church, VA

Response from Frosty's Heating and Cooling, Inc.:

Hi there! Thank you so much - we are striving to make sure we are keeping everyone safe in these difficult times. If you need anything else, please let us know and we'll be happy to help!

Service great, price higher than necessary.

Charles from Falls Church, VA

Patrick very prompt, very friendly, takes time to explain what he did. Overall, you can send him back anytime.