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Couldn't have asked for a better response. My A/C air handler was dripping water into the safety pan. Frosty's had a technician out in less then 24 hours. Luckily it was a simple drain clog that the technician identified within minutes of arriving.
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Detail explanation of the problems and detail review of the heating and air conditioning. I did not feel that Pat was rushed and contrary, he spent a lot of time explaining the problem and the different scenarios and options.
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Because Frosty does so much business in Fairlington Village, they know the history and idiosyncrasies of the installed HVAC system that others without that experience don't know. If you have an HVAC problem, save yourself a lot of false starts and grief by going right to Frosty. Anyone else and you'll eventually go to Frosty to get repairs right.
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Joe came to the house right at the beginning of the appointment window and was very courteous. He did a thorough review of my AC unit and got it up and running in no time. He did acknowledge that it was coming to the end of its life after 27 years and gave me quotes for full replacement. I’ve used Mr Frostys in the past with much success.
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Tyler went above and beyond in helping us during an emergency call. very honest, friendly, and fast!
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Pat was great and explained everything and what it was doing and what it meant for my home and unit.
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I’m overseas and was faced with water cascading from the ceiling of my rental unit. I was able to schedule a plumber and Tyler Murray from Frosty’s to investigate the problem. The plumber arrived first and assured me the water problem was not a plumbing issue and departed. About an hour later Tyler arrived and did all the required system testing, while relaying his findings to me, Tyler stated it was not an HVAC issue. Puzzled, Tyler inspected the bathroom and detected a water leak from the toilet. He immediately relayed the information stating the plumber needs to return. As Tyler stated, the returning plumber confirmed the water leak. Without a doubt, Tyler’s dedication and positive efforts in identifying the water issue possibly saved me thousands in repair actions. Please recognize Tyler force outstanding service to the Fairlington community.
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The technician, Pat Murray, arrived right on time and was very knowledgeable. He did a thorough inspection of the HVAC system, replaced air filters, and gave a detailed report of what he had done. Quick. Efficient. Thorough. It is a Five Star Service program.
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