The service was as expected. Very well executed with thorough explanation of system status.
Pat was our technician and he was awesome! He took his time and explained thing very clearly and patiently.
Title says it all. After they did an amazing job on my HVAC, I needed a water heater replacement. They were my first call and the emergency services were able to give me a review within 2 hours, and a replacement installed in 3 days. Next time something goes on the house they'll be call number 1 again.
Although the technician was a bit late in arriving, at the scheduled time, he, certainly, was competent and courteous. Very clean and well-spoken, as well. He took care of business and and provided certainty that my RHEEM HVAC system was in good repair and ready for the winter season. He, also, provided a helpful suggestion about carbon monoxide detectors for the continued safety of the household. Veery satisfied!
Frosty’s has been real fantastic, set appointment for next day, arrived promptly. Tyler has identified the problem very quickly, very clearly defined the charges for service and resolved the issue in less than 45 minutes. True example of perfect customer service overall. Will definitely use Frosty’s again for my HVAC needs.
Frosty is the real deal. Totally trust these guys, and have had them services our ACs for years.
Tyler, the technician was very professional and listened to my concerns. He also reviewed with me some of the instructions on how to operate the system! I thoroughly appreciated the time and service that was offered! Patient and polite!
Both the office personnel (Stephanie) and technician (Pat) were more than helpful. They scheduled us promptly, moved the schedule up when a cancellation occurred, and diagnosed the problem quickly. A solution was discussed, and when it appeared a back-ordered part would delay the repair for a week or more, they were able to find a temporary solution to ensure we had air conditioning while we waited for the final fix.
Heat inspection on W. Taylor Run Pkwy