Jesse came to our home tonight at around 7:15 to look at our HVAC to figure out why it was not heating…did I mention it was snowing! He figured out the problem and had us up and running in about 30 minutes. This is the third time he has been to our home…once for routine service, again to install a Wi-Fi thermostat that we can monitor on our devices, and again tonight. He is very knowledgeable and we have been very pleased with his service…and he’s a really nice guy!
Jesse is always great with service and knowledge about the system. He always ensures I feel my issues are his priority! He is really easy to talk to and great at customer service! 5 stars all the way!
Jesse is very knowledgeable and personable, is timely and efficient.
Friendly, knowledgeable and efficient. Always listens to the homeowner.
Jessie was wonderful, very personable and caring. My only criticism is that I had no AC since Friday and it took until today to get the part needed! You need to find a better parts supplier.This is the hottest time of the year! I had to buy an AC unit for my bedroom or I would have died!
Response from 72 Degrees Heating and Air Conditioning:
Thank you for being a valued customer and for your review. Happy to hear Jessie got your unit back up and running for you on these hot days lately. We appreciate your feedback about the wait on your part. We will do our best to improve on parts that have to be ordered from our supplier.
Would suggest you consider adding circulation vents to your service. At our house we are both disabled for shopping with one being on dialysis daily. Clean air is critical. Thanks.
Response from 72 Degrees Heating and Air Conditioning:
Thank you so much for your review. We are happy to help with all your needs. We will be sure to let Jessie know of his excellent service.
He explained everything he did in a very easy way to understand. A very nice person.
Response from 72 Degrees Heating and Air Conditioning:
Thank you for your review. We are pleased Jessie helped with all your needs and explained everything to you.
Jessie is extremely knowledgeable in his craft/trade and takes his time to explain everything he does while on site. I always have lots of questions and I truly appreciate his patience and thorough explanations. Moreover, he is professional, efficient, and a pleasure to do business with. A true asset to 72 Degrees!
Extremely pleased with 72 Degrees, from the phone attendant to the technician (Edward Castlebury), to the follow up, closing the loop. Very professional.
The service technician Edward explained in detail what the problem was with the AC. I am not happy that the Lennox system as another broken part, the unit is less than 5 years old. Since the unit could not be fixed the same day, Edward went out of his way to bring back a portable AC unit so the master bedroom would at least be a little more comfortable for sleeping until the part is available and can be installed.