Steve was excellent.
Really great service! They made quite a few repairs in my house and got everything done in just a few hours. Everything about the service from scheduling to completion was top notch. We would use CPI Plumbing & Heating again. Thanks!
Very over priced. They came to my residence and had me sign a charge of 397 for a diag. Which they looked in the bathrooms and the garage and that's it. And tried to sell me on the membership about 3-4 times. Upon all that ending they quoted me 1800 dollars to replace 1 toilet I needed 3 That's 5400 for toilets. I went to home depot spent 500 on new toilets and had them installed in 20 mins.
Alvin and Stephen were super-helpful, professional, courteous, efficient, and did quite a lot to help us with our plumbing issues in the short-term and start us down the path to long-term success. Thank you both so much. Looking forward to working with CPI long into the future!
Did a very good job
After using the camera and being aware of my issue wasnt needing to be hydro flushed they still did it and charged me for something that wasn’t needed. But I did ask for service just think they could’ve Been more helpful in saving me a service that wasn’t going to fix the problem. Other then that Victor was very professional.
Josh was super knowledgeable and nice. Got the job done quicker than I had expected.
Josh was friendly and professional and knowledgeable. He did a good thorough job on running the new waterline to the fridge.
Josh installed a new toilet for us in our shop. He was professional, informative and did a great job!
- Arrived on site. - Explained what the membership would include to the homeowners. - Tested incoming water pressure and temperature at an outside hose bib. - Went around to all of the fixtures inside testing hot water temperature, checking for leaks, and anything not up to code. - I noticed they have 6 multi-turn angle stops which are prone to leaking and failure over time. - Drained and flushed hot water heater. Thank you for choosing CPI plumbing and Heating!
Checked customer complaint about an old water heater. The customer had an old water heater that they wanted replaced. Presented customer pricing to replace the water heater with a new one and install a replacement drip pan. After pricing was approved I laid down a rig to protect the customer’s floor from damage. I drained the old water heater and removed it along with the pan. After the existing water heater was removed I installed the new water heater and pan. The new water heater was installed with a new expansion tank, water flexes and earthquake straps. I turned on the water and power and tested for leaks with the customer. The temperature was set to 120 degrees as per customer’s request. The new water heater performed as designed and there were no leaks when last checked. The customer was happy with the new water heater. Manufacturer recommends not setting water heater temperature beyond 120 degrees to protect from scalding. Thank you for choosing CPI Plumbing and Heating.
Arrived on site to preform annual maintenance inspection. Inspected all fixtures in the home, at this time all fixtures inside the home are functioning as designed. Drained and flushed water heater. Flushed water heater five times to ensure as much sediment was removed as possible. After restoring water to the water heater I tested for gas leaks and CO. no gas or CO. found during testing. Inspected crawl space. All waste piping is secured, and water piping is in good condition. Customer informed me that they wanted pricing for a new hose bib that was no longer working. Gave pricing customer accepted. Cut 14x14 access in to dry wall and replaced hose bib. After replacing tested and inspected for leaks, no leaks found during search. Cleaned area and searched for leaks again, no leaks found during search. Preformed water test analysis. At this time the water has a hardness of 0.0 a PH level of 7.0 and a 1.5 iron level. Informed customer of findings, customer has a softening system in ther
Arrived on site and talked with customer about the problems with her furnace. After an agreement to diagnose, we inspected the thermostat and then moved down to the furnace in the basement. Furnace in the basement was displaying an error code that related to the flame rollout switch. Manually reset the flame rollout switch and gave it a call for heat. Once the furnace had fired, flames were clearly rolling out of the heat exchanger entrance, and the burner housing was getting hot to the touch. Took a low pressure switch reading and very low pressure was being provided to the switch. Proceeded to do the full KCM maintenance on the system to thoroughly verify the issue. Provided the customer with three options to replace the furnace. The customer decided to go ahead and replace it with a 95% furnace. Took measurements for replacement and photos and videos of the space where the furnace will be located. Collected half tip-off total at this time. Will come back to perform replacement when
Arrived at customers business Customer stated that when we called to come by that the secretary’s husband came shortly after and turned pilot light on Water heater is on and running as designed Customer stated that he doesn’t want a diagnostic ran today and would like to see how it runs Thank you for choosing CPI Plumbing and Heating
Arrived on site per customer request to perform annual heating inspections on the furnace and heat pump. The heat pump is an American Standard Gold Series and is approximately 6 years old. Gave the unit a call for heat from the thermostat. The unit kicked right on. Compressor was pulling 6.91 A. Outdoor fan motor was pulling .5 A. The outdoor unit is clean and free of debris. Took a temperature reading from a supply register and got a reading of 89 degrees with a return of 71 degrees. The furnace is an American Standard 95% nat gas. Switched thermostat to emergency heating mode. The furnace kicked right on. Inlet gas pressure was 8.06 W. C. Inducer was pulling .16 A. Flame sensor was reading 2.1 micro amps. Blower motor was pulling 2.02 A. Took another temperature reading and got a reading of 111.8 degrees. Tested for carbon monoxide inside the home and got 0ppm. Tested for gas leaks around gas piping and found no traces of gas. The filter is a 16x25x4 located above the furnace. Rep
Gave customer pricing to replace toilet flange and small section of ABS pipe. Customer declined any work at this time.
2/6/23 Arrived on site to customer stating furnace blowing out cold air. Customer had a message to change air filter on thermostat. When testing strip heats in electric furnace, one of the strip heats had voltage going to it and the 2 others had no current draw. We let the customer know and showed them the readings from the voltage meter. Customer stated he would like pricing for a new like model of his current electric furnace. When inspecting main breaker box found that panel had one 60 amp breaker. Informed customer a line voltage electrician would have to come out and provide another set of wires due to the current draw of the new Furnace. New Furnace will be a 15KW Furnace and will need another two pole breaker to suffice current draw. Line voltage electrician will need to confirm proper wiring. Ackerman electrician (360)336-6188 Jewel Electric (360) 202-6945. 2-14-2023 performed electric furnace replacement has proposed. Confirmed system had been assessed by professional e
Customer wants their tankless water heater repiped to existing lines running to an eye wash station. Two male connections 1 1/4inch need to be connected to the existing 1 1/4 copper lines. The customer would like 3 shutoff valves and the ability to buy pass the system in case they need to work on the water heater without having to shut down the line. Will be working with management to produce a quote and email to customer asap.
Arrived at customers house Customer stated that they their toilet wasn’t flushing but before the husband left he had seemed to fix the problem I flushed the toilet 40 to 50 times while running sink and shower Was not able to replicate the problem Notified customer that if it happens again to just give us a call Thank you for choosing CPI Plumbing and Heating
Customer stated mainline was clogged. Outside clean out had standing water. Provided estimate to attempt to clear mainline and customer agreed to work. Used cable and jetter through mainline before clearing paper blockage. Found that city main is located at about 71 feet from outside clean out. Last 10 feet of mainline is comprised of concrete piping. Mainline is clear and draining from outside clean out to city main. No warranty or guarantee on drain cleaning. Thank you for choosing CPI plumbing and Heating.
Checked customer complaint about a bad water heater. The water heater was almost 8 years old. The customer had a water heater that would not turn on. Presented customer pricing to perform a diagnostic. After pricing was approved I checked the gas pressure at the manifold test port. The gas pressure needed to be at 10” WC. The gas pressure read at 0.5” WC. I tested the incoming gas pressure and it read at 11” WC. This is within the needed amount of gas pressure. This indicated that the gas valve needs to be replaced. I called Bradford white tech support and spoke with Greg and got the part number for a replacement gas valve. An estimate to replace the gas valve or replace the water heater will be sent to the customer as soon as possible. Thank you for choosing CPI Plumbing and Heating.
- Arrived on site. - Spoke to Matt about the issue that’s been going on with the toilets not draining properly as well as the sink in the hallway bathroom not draining properly, and the sink in the master bathroom not draining properly either. - I provided Bethany with estimates to attempt to drain clean the main line up to 50 feet, up to 75 feet, and up to 150 feet. I also provided an estimate for attempting to clear the blockage at the hallway bathroom lavatory sink as well as the master bathroom lavatory sink. - She asked for me to email all of the estimates over to their email Thank you for choosing CPI Plumbing and Heating!
- Arrived on site. - Spoke to the homeowners about what they are wanting to have done with the home. - They told me that they would like an estimate for a complete water repipe as well as a full waste repipe. - I crawled down in the crawlspace to check out their existing plumbing. - I provided them with estimates for a complete water repipe, and a complete waste repipe. - They asked for me to email all of the estimates over to them so they have time to think them over. Thank you for choosing CPI Plumbing and Heating!
We removed the temporary 18 KW electric tankless and installed the 24KW electric tankless that fits the profile of the original. This was a straightforward swap, We removed the temporary water heater and installed the lake and kind from when we were originally here, testament turning the power off to the unit removing the front cover and disconnected the power supply and the water lines. Removed unit from the wall, reebok stop temporary water heater back in its original package. We cut some wood for anchors amount of them on the wall to support the new electric tankless. Secure the new 24KW water heater to the wall reconnected electrical lines and reattach the isolation drain down valves. Slowly turn the water back on while bleeding all the air through the unit out of the kitchen sink. Turn the power back on replace cover set unit to 124° tested at the sink and got 135°. There is no warranty or guarantee on owner supplied fixtures or appliances Recommendation February 2024 have unit