Great work, they seemed to of done an excellent job. I was told in the quotation process they would have to cut my drywall, and they did not, and never recieved an explanation of why, they also took my brand new air filters, I was told they would return them Monday, job completion was on Friday, and they never followed through, no explanation provided again, I assume they made a promise and forgot about it. So, great work, average workers.
Response from Crossway Mechanical LLC:
Mr. Walker thank you for appreciating our work we did for you. please rest assure your system is not missing anything it needs. The process I discussed with you that if we could not make a proper connection on the duct work that feeds the downstairs living area we would open up the sheet rock in you upstairs master bedroom office area. You explained that was not a big deal that you could repair the opening if needed. You than showed me a spot in your ceiling where you repaired a water heater over flow. We did remove the existing filters that we installed in the grille and installed two brand new filters with the new system. The team had loaded up all the debris and old system and removed from premises. When I arrived to perform the Quality Control walk thru with you at 6:30 pm. I explained that we did not need to cut open the sheetrock and you even said that the air flow was good downstairs. you were impressed with installation and the outdoor unit. We apologize for the miscommunication that took place and I will bring you 2 new filters. Thank You, Brian Wright
