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Arrived on call no cooling, found both units low on refrigerant and outdoor coils stopped up. Talked with customer and set them up on a maintenance plan and went ahead and performed first cleaning. Cycled systems checked amps, wiring, refrigerant added, and cleaned outdoor coils and drains. Did notice a vibration on main level outdoor unit due to fan motor, may have to replace later on. Both systems are working properly at this time.