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Our technician said we needed a whole new system. We told him we thought the nest was bad. He said it wasn’t and that our whole system was done for. We changed out the nest to another thermostat and our system has been working fine. Which means your company wanted us to spend 10k when we didn’t need to. He could have at least tried to see if it was the nest but he didn’t. So we wasted the $39 we paid you for your visit. Will not be calling your company again. You should be ashamed treating your customers this way.