My service provider, Isaac James, was pleasant, did not rush through the appointment, took time to explain the examination of the system and ensured I understood the results. He answered all my questions completely and made recommendations for my consideration to enhance the efficiency of the unit. It was a very positive experience.
Found the problem very fast, replaced a bad 21year old fuse And we had cool again, THANKS.
Brandon was awesome! Fixed our a.c. in a timely manner, took time to check a few other things & listened to any questions & concerns. He didnt leave till he made sure things were all good.
Always have had great service..
My Interstate representative was very pleasant, professional, thorough and informative. He didn’t rush through the appointment, took time to answer all of my questions and made sure I understood his explanation of the service performed. Overall, it was a very positive and satisfying experience.
Jordan and the staff at Interstate Hrsting and Air are always wonderful to work with!
I recently had my HVAC maintenance checkup and once again the service provided was exceptional. My service rep, Isaac, took his time, answered my questions, offered suggestions, was highly professional, and cleaned up leaving things in as good or better shape than when he arrived. All in all, it was a very positive experience.
I am very happy with your service! The young man who came out was very professional, polite, and knowledgeable about his job and your service! Couldn’t be more happy!
Came out to call. Customer stated outside unit was working properly, just humming. I checked system over and found the unit needing to be cleaned and the capacitor bad on the system. Let customer know that the system needed cleaning and the capacitor needed to be replaced. Customer approved repair. I replaced the capacitor and also cleaned the unit. Checked amps, temperatures and pressures on condenser. System is from the late 90â€™s and should be replaced soon. Customer is aware the system is older and said she would have us out to give an estimate when she is ready. System is cooling to the best of its ability given the age and condition. Gave customer a discount to help her out. Thanks for choosing Interstate heat and air!
08JUN2021 Jason B System not cooling well. Arrived and spoke with homeowner about the systems performance. Cycled the system on in cooling at the thermostat. Found the compressor to be hot and not coming on. Cooled it off with a water hose then engaged the disconnect. It still did not come on, added a hard start kit and re-engaged the disconnect. System came on and is cooling. Shut off power to the system a 3rd time and the compressor didnâ€™t work. Buttoned up the system and cycled it at the thermostat then the compressor kicked in. We will schedule a senior tech out to discuss repairs or replacement. As of now the system is running. Iâ€™m leaving the hard start on the system free of charge.
Performed preventative maintenance on Package Unit. Cleaned reusable filter for customer. Inspected blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment. Washed condenser coil thoroughly. Also inspected the capacitor, contactor, compressor, fan motor, and condenser coil. Checked thermostat operation, amps, temperatures and pressures of condenser. System is cooling properly within manufactured specifications at this time. Package unit is aging, and I do recommend customer plan for replacement in the next few years.
Came out to call for a blank thermostat. Customer stated that thermostat went blank and nothing was working, and only hears something in the closet thatâ€™s on. I checked system over and found the thermostat has gone blank due to the condensation pump not operating properly. Pump is on, but not pumping out the water. I tested the pump when I was out here a few weeks ago for the maintenance and it worked fine. Pump has failed and needs to be replaced. Customer approved pump replacement. I replaced the condensate pump, and cleared the tubing to make sure it wasnâ€™t plugged. Wired in new pump to furnace controls and tested new pump with 4 liters of water. New pump is operating properly. I cycled AC on before I left to make sure system is cooling like it should. AC is now functioning properly and thermostat is working as well.
Arrived 22nd April for no cool thereâ€™s no service call per K and it was for a combing of the condenser the customer did not like the estimate that she received from me and she does not want to purchase a new unit at this time.
Performed preventative maintenance on AC for customer. Inspected filters, blower assembly, motor, electrical components, evaporator coil, condensation pump and overall condition and operation of equipment in garage closet. Recommended pan treatment for evaporator coil panCleaned condenser coil thoroughly. Checked thermostat operation, wiring, capacitor, compressor, contactor, fan motor, amps, temperatures and pressures of condenser.
Performed preventative maintenance on furnace for customer. Customer replaced filter recently. I inspected the blower assembly, blower motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition and operation of furnace. Furnace is close to 22 years old, and is still in decent shape. The heat exchanger has some hot spots, but no cracks were found at this time. The inducer motor amps are starting to rise, but still within range. Customer stated that they are interested in replacing the system and moving it into the attic. Customer allowed me to take a look in attic to make sure there is enough room to make that happen. Came to the conclusion that it can happen, but advised customer to have us out to do an estimate and go over options.
10yr part 1yr labor
Arrived and found Lennox upflow 80% furnace operational turned system off then back on and system went off on dirty flame sensor with approval for the repair I cleaned flame sensor gave customer info on service plan customer is going to discuss it with father and might sign up on a later date let system run through a cycle the system is operating correctly at this time tested motors and they where running on correct amps customer has a media filter that was just replaced.
Inspection for air duct cleaning. Supplies are in slab, and returns are in attic.Customer had an issue with dirt/sand coming out of front bedroom supply vent. After thorough inspection of attic and air duct system, discovered that several supply boots and possibly the supply Plenum are compromised with fill sand coming in. Explained options of looking into removing fill sand to see if the source is close enough to seal/repair. Also talked about having a senior technician out to give an estimate to flip ductwork up through ceiling. At this point, customer wants to go over options with children and get back with us. Customer did request to go ahead and have returns cleaned today, and understands that the cleaning will only help the system if it is continue to be used in the slab. With a system flip, the returns will likely be replaced. With customer approval, performed a level 2 cleaning on both return ducts. Also advise customer to just use one set of filters, so the customer will just
Arrived to service call I was here right at a month ago. Performed evaluation and found limit switch tripping prematurely. Installed new limit switch and tested unit. Heat rise in range. Unit not tripping limit switch at this time. Cycled unit multiple times and system seems to be working properly at this time. Waived service fee because of us being here a month ago. System is working at this time.
Performed preventative maintenance on furnace. Cleaned washable filters in home. Inspected blower assembly, blower motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of system. Cleaned the flame sensor and brushed dust off the burners and components. Checked thermostat operation, wiring, capacitor, amps, temperatures and gas pressure of furnace. Overall system is still operating properly within manufactured specifications. It is showing signs of wear, but no breaches were found at this time.
Came out to remove furnace and coil, shut off gas, pumped down condenser refrigerant. Disconnected hot water tank and furnace gas lines. Disconnected furnace pvc. Removed system and found that not much more sand had come into system since last weeks job. thoroughly removed as much sand from plenum as possible with shop vac and sepecialized wands. Found several rusting out stress points and 3 openings in plenum allowing sand in. Sealed openings and reinforced stress points with sheet metal, mastic and concrete. Poured in a solid concrete foundation as far back into plenum as possible. Reattached plenum hardware components and replaced system. Reattached refrigerant, gas and plumbing lines. Vacuumed system down, since it is an Amana we did not replace the filter drier. Vacuumed down to 400 microns. Relit hot water tank and tested and verified proper function. Pressure tested and started furnace and air conditioner. Tested and verified system is working properly form thermostat. Checked r
Came back out from previous estimate call. Inspected ductwork and MORE sand had filled the duct lines, each in slab duct line has a cube shaped junction box that is for that specific line. These boxes make the possibility of moving an inspection camera or hose past them impossible. The ductwork overall shows little to no signs of water or rust. Inspected supply plenum under the coil and it was filled to the top with sand. After going over options, customer would like to remove sand to see if we can find a source for the break and seal it. Spent 1 hour removing about 64 gallons of sand from plenum and removed enough to see the plenum for inspection. I was unable to see enough to find a break. Spoke to homeowner about options to flip ductwork or proceed with removing coil and furnace to find break and if possible seal it off. At this point quoted to remove furnace and coil, will come back Thursday 12/10/20 for an 8-10 call time. Left system so that it can run if needed, spoke to custom
Came out, and customer showed me where supply boots had fill sand coming out, this was a recent issue and no signs of water penetration, so we can vacuum out sand and see if that solves issue. 1980s build. Concrete supply ducts with galvanized boots and joints and plenum. Customer wants to try vacuuming out themself and will call us if they need professional assistance. Talked about water table issues in Oklahoma and other options to fix as well.