My service provider, Isaac James, was pleasant, did not rush through the appointment, took time to explain the examination of the system and ensured I understood the results. He answered all my questions completely and made recommendations for my consideration to enhance the efficiency of the unit. It was a very positive experience.
Found the problem very fast, replaced a bad 21year old fuse And we had cool again, THANKS.
Brandon was awesome! Fixed our a.c. in a timely manner, took time to check a few other things & listened to any questions & concerns. He didnt leave till he made sure things were all good.
Always have had great service..
My Interstate representative was very pleasant, professional, thorough and informative. He didn’t rush through the appointment, took time to answer all of my questions and made sure I understood his explanation of the service performed. Overall, it was a very positive and satisfying experience.
Jordan and the staff at Interstate Hrsting and Air are always wonderful to work with!
I recently had my HVAC maintenance checkup and once again the service provided was exceptional. My service rep, Isaac, took his time, answered my questions, offered suggestions, was highly professional, and cleaned up leaving things in as good or better shape than when he arrived. All in all, it was a very positive experience.
I am very happy with your service! The young man who came out was very professional, polite, and knowledgeable about his job and your service! Couldn’t be more happy!
Arrived and found Lennox upflow 80% furnace operational turned system off then back on and system went off on dirty flame sensor with approval for the repair I cleaned flame sensor gave customer info on service plan customer is going to discuss it with father and might sign up on a later date let system run through a cycle the system is operating correctly at this time tested motors and they where running on correct amps customer has a media filter that was just replaced.
Inspection for air duct cleaning. Supplies are in slab, and returns are in attic.Customer had an issue with dirt/sand coming out of front bedroom supply vent. After thorough inspection of attic and air duct system, discovered that several supply boots and possibly the supply Plenum are compromised with fill sand coming in. Explained options of looking into removing fill sand to see if the source is close enough to seal/repair. Also talked about having a senior technician out to give an estimate to flip ductwork up through ceiling. At this point, customer wants to go over options with children and get back with us. Customer did request to go ahead and have returns cleaned today, and understands that the cleaning will only help the system if it is continue to be used in the slab. With a system flip, the returns will likely be replaced. With customer approval, performed a level 2 cleaning on both return ducts. Also advise customer to just use one set of filters, so the customer will just
Arrived to service call I was here right at a month ago. Performed evaluation and found limit switch tripping prematurely. Installed new limit switch and tested unit. Heat rise in range. Unit not tripping limit switch at this time. Cycled unit multiple times and system seems to be working properly at this time. Waived service fee because of us being here a month ago. System is working at this time.
Performed preventative maintenance on furnace. Cleaned washable filters in home. Inspected blower assembly, blower motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of system. Cleaned the flame sensor and brushed dust off the burners and components. Checked thermostat operation, wiring, capacitor, amps, temperatures and gas pressure of furnace. Overall system is still operating properly within manufactured specifications. It is showing signs of wear, but no breaches were found at this time.
Came out to remove furnace and coil, shut off gas, pumped down condenser refrigerant. Disconnected hot water tank and furnace gas lines. Disconnected furnace pvc. Removed system and found that not much more sand had come into system since last weeks job. thoroughly removed as much sand from plenum as possible with shop vac and sepecialized wands. Found several rusting out stress points and 3 openings in plenum allowing sand in. Sealed openings and reinforced stress points with sheet metal, mastic and concrete. Poured in a solid concrete foundation as far back into plenum as possible. Reattached plenum hardware components and replaced system. Reattached refrigerant, gas and plumbing lines. Vacuumed system down, since it is an Amana we did not replace the filter drier. Vacuumed down to 400 microns. Relit hot water tank and tested and verified proper function. Pressure tested and started furnace and air conditioner. Tested and verified system is working properly form thermostat. Checked r
Came back out from previous estimate call. Inspected ductwork and MORE sand had filled the duct lines, each in slab duct line has a cube shaped junction box that is for that specific line. These boxes make the possibility of moving an inspection camera or hose past them impossible. The ductwork overall shows little to no signs of water or rust. Inspected supply plenum under the coil and it was filled to the top with sand. After going over options, customer would like to remove sand to see if we can find a source for the break and seal it. Spent 1 hour removing about 64 gallons of sand from plenum and removed enough to see the plenum for inspection. I was unable to see enough to find a break. Spoke to homeowner about options to flip ductwork or proceed with removing coil and furnace to find break and if possible seal it off. At this point quoted to remove furnace and coil, will come back Thursday 12/10/20 for an 8-10 call time. Left system so that it can run if needed, spoke to custom
Came out, and customer showed me where supply boots had fill sand coming out, this was a recent issue and no signs of water penetration, so we can vacuum out sand and see if that solves issue. 1980s build. Concrete supply ducts with galvanized boots and joints and plenum. Customer wants to try vacuuming out themself and will call us if they need professional assistance. Talked about water table issues in Oklahoma and other options to fix as well.
Arrived to no heat service call and performed system evaluation. Bad flame sensor signal. Spoke to customer about tune ups and club membership. Customer chose not to join maintenance plan at this time. Performed maintenance to system. Cleaned flame sensor and tested capacitors and motor amp draw. All amp draw in range. Gas pressure and temperature rise in range. Cycled unit multiple times to insure that all safeties are working and unit running as designed. System is heating at this time. Suggest regular maintenance to keep system running as designed.
Silver club fall tune up on 2014 Carrier Infinity furnace. Asked about how homes are cooling and heating, as customer also has home next door. Filters do need to be changed. Customer will change them out this evening. Changed customer supplied batteries on outside sensor for thermostat. Customer just had roof replaced a few months ago, so inspected flue to make sure it is still run properly, and all looks good at this time. Cleaned flame sensor and burner crossover points. Inspected inducer and blower cabinet. Checked evaporator coil and drain. Checked thermostat controls. Cycled system on and measured gas pressure, replacing caps. Checked amp draws and sensors. Measured heat rise and inside delta t. System is operating well at this time.
Performed preventative maintenance on furnace. Changed filters for customer. Inspected blower assembly, motor, electrical components, wiring, capacitor, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition. Checked thermostat operation, amps, temperature rise and gas pressure. System is heating properly within manufactured specifications at this time. Discussed with customer about duct cleaning and blower cleaning to clear out dust and debris.
Blue shield plan fall service on 3 systems. Main home has upstairs and downstairs systems and bungalow in back yard has 1 system. Changed filters with blue shield plan. Downstairs has 1 14x24 1 16x8 and 1 16x20. Upstairs has 1 14x30 and outbuilding has a hig hair filter that I cleaned out and replaced. For downstairs Checked flue coil blower and cleaned flame sensor on downstairs. The system has a lot of construction dust in it, showed customer and explained that the house likely needs to have filters changed monthly instead of every 3 months. Cycled system on and inducer motor was making a rubbing sound. Unable to fix sound by taking unit off mountings. Continued testing amps, and gas pressure. Measured temperature rise and inside delta t. System is working in manufacturer range but needs a cleaning. Also spoke with customer about running sound. Customer wants to wait and not look into replacements at this time. For upstairs and outbuilding, both systems are air handlers. Checked
I was out here yesterday to diagnose systems problem. Found it was the thermostat causing the issue. Customers son said heâ€™d replace it, instead of buying one from us. He replaced it and couldnâ€™t get the system to run. I checked system over and found out that the customer didnâ€™t set up the thermostat fully and it wasnâ€™t programmed correctly. Went through the programming and set up thermostat correctly. Cycled system on and it came on properly with no issues. Showed customerâ€™s son what he missed and also how to program a schedule if wanted. System is heating properly.
Came out to call. Customers son stated that the system wasnâ€™t operating properly. They lost power this week and it came back on yesterday. When they tried to kick the system on the thermostat was blank. I checked system over and found 3 amp fuse blown. I replaced fuse and rechecked system. Thermostat was lit up, but was not allowing me to turn anything on. I bypassed the thermostat to test and verify the system would turn on and to pin point the thermostat as the issue, and it is. I discussed with customer about repair needed and pricing. Customers son will replace the thermostat. I made customer aware that there will be another service fee if I have to come back out.
Control board part number D341418P01 American standard M#Aud080r936jo S#p382k6u1g Control board is not sending 24 v to gas valve. Replaced original two stage control board With singing stage control board to try and get customers heat. The universal control board we use will not run this two stage American Standard system. We are going to see the cost to repair this furnace vs the cost of replacement the furnace. I am leaving this job on hold untitled I find out what we decide to do.
Control board is not sending 24 v to gas valve. Replaced original two stage control board With singing stage control board to try and get customers heat. The universal control board we use will not run this two stage American Standard system. We are going to see the cost to repair this furnace vs the cost of replacement the furnace. I am leaving this job on hold untitled I find out what we decide to do.