Really appreciate the tech who came out. He was prompt, friendly, professional and very helpful. He offered their loyalty program in a no pressure, but compelling format, and I’d immediately recommend the company based on this interaction. Will be using them again.
Serviceman was pleasant, professional and arrived at the designated time. He wasn’t hurried and performed a thorough inspection while taking time to explain the process and answer all of my questions. Overall, it was a very smooth experience.
Another positive service experience with Interstate. My technician (Tyler) was professional, pleasant, thorough, informative, and efficient. He addressed all of my questions clearly and concisely, explained the work that was performed, and was exceptionally conscientious regarding cleanup. Overall, I give a big thumbs up.
Isaac came out to do a tuneup on my air conditioning unit. He left no stone unturned. He was absolutely professional and I would recommend this company for any of your air-conditioning and heating needs.
Did a great job of fixing the problem
As usual, the experience was very positive. Appointment was on time, technician was businesslike, pleasant, and proficient.
The technician was pleasant, professional and efficient. Overall it was a very satisfactory experience.
My service provider, Isaac James, was pleasant, did not rush through the appointment, took time to explain the examination of the system and ensured I understood the results. He answered all my questions completely and made recommendations for my consideration to enhance the efficiency of the unit. It was a very positive experience.
Found the problem very fast, replaced a bad 21year old fuse And we had cool again, THANKS.
Brandon was awesome! Fixed our a.c. in a timely manner, took time to check a few other things & listened to any questions & concerns. He didnt leave till he made sure things were all good.
Always have had great service..
My Interstate representative was very pleasant, professional, thorough and informative. He didn’t rush through the appointment, took time to answer all of my questions and made sure I understood his explanation of the service performed. Overall, it was a very positive and satisfying experience.
Jordan and the staff at Interstate Hrsting and Air are always wonderful to work with!
I recently had my HVAC maintenance checkup and once again the service provided was exceptional. My service rep, Isaac, took his time, answered my questions, offered suggestions, was highly professional, and cleaned up leaving things in as good or better shape than when he arrived. All in all, it was a very positive experience.
I am very happy with your service! The young man who came out was very professional, polite, and knowledgeable about his job and your service! Couldn’t be more happy!
Sliver club cooling maintenance. Joe(JC)Ritchal. 05/30/2023 Performed full system evaluation and safety inspection. I arrive to perform the customers annual spring service. The system is relatively new and the customer didn’t really have any questions or concerns although he did want me to make sure we got some replacement electronic filter media ordered for him. I hope the customer I would arrange to get it ordered. And I then went ahead and got started with the maintenance. I checked the thermostat and washed out the condenser. I didn’t check the furnace and evaporator coil. I also made sure the drain line was draining correctly and that the UV light was still working. I then went and checked the condenser. The condenser was in good shape but I didn’t see any issues. And the drain line was draining correctly.
Nathan arrived at customer home for two systems tune up. Arrived at customer home they just purchased for a two system SERVICE. I spoke with the two customers about getting on a membership and helping them with the new home troubles one can encounter. They were very understanding and seen the value in our memberships and wanted to get signed up. I turned this into the first summer tune up and began my inspection/diagnostic. Upstairs system is in good working condition went threw the electrical components and made sure they were going to last threw the summer. I checked the wiring for any lose connections and proper voltage. I did have concerns about the amount of return air that was available for this unit and spoke to the home owner about his options and believe he may want to do the repairs himself but also let him know we can do it for him no problem if he decides to go that way in the future. The condenser for this system is properly charged on refrigerant and all small electric
Blue shield club cooling maintenance. Joe(JC)Ritchal. 05/22/2023 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual spring service. The customer did have any questions for me when I arrived so I went ahead and got started. I checked the thermostat and washed the condenser. I then check the furnace and evaporator coil and the condensate pump. I then checked the condenser. For the most part the condenser was in good shape and the refrigerant charge was good. However all run capacitor was getting weak on both sides. And the customer authorized me to go ahead and replace it. I also washed out the customers filters.
Blue shield club cooling maintenance Joe(JC)Ritchal. 05/16/2023 Performed full system evaluation and safety inspection. I arrive to perform the customers annual spring service. Started with checking the thermostat and then washing up the condenser. A condenser was extremely dirty and mostly covered with Cottonwood and it took a while to clean out. After that I checked the furnace and evaporator coil the furnace was in good shape but the evaporator coil was fairly dirty. After that I checked the condenser. For the most part the condenser was in good shape but the fan side of the dual run capacitor has gone week. I recommended to the customer to replace a capacitor and clean the evaporator coil but she wanted to hold off.
Nathan arrived at blue member home for summer SERVICE. Work performed: went threw the package unit inspecting electrical components testing capacitors and inspecting contacts. Went threw all the wiring making sure nothing was lose. Then I cleaned the condenser coil and inspected the evap coil and blower housing for dirt and dust. Checked amp draws on compressor and condenser fan motor starting and running loads. Once the condenser dried out I hooked my gages up to check the charge and noticed it was Lowe on 22. I informed the customer of the heat wave coming and suggested we topped her system off. she agreed to make the REPAIRS and add the refrigerant. It took two pounds to bring the equipment back to manufacture specifications. Equipment is running to the best of its ability at this time.
Jake Kring. Jason brown. April 19th 2023. We arrived for a new customer no cool and a noise problem. We first spoke with the homeowner and found that we are looking to repair the system. We inspected the outdoor system together and found that the condenser fan motor will not run. We also inspected the indoor system and found the system to be undersized on duct work. I also found multiple repairs that will need to be done on the system to get it running properly. I went over all options with the homeowner and we compared multiple repair cost. We then looked at financing options to repair the system. Once the repair cost was more than half of a new system cost we decide to look at a new system cost with financing. We decided to replace the system and finance. We were approved for 8000 towards the new system and we agreed to pay the rest with a credit card. I will be following up with the systems availability tomorrow morning and will be reaching out to the homeowner for a good day to rep
I arrived for a 2 system summer tune up. I spoke with the homeowner and found that both systems are running as expected. I inspired both systems and found one system to be out of filters. I made this aware to the homeowner and we decided to order new filters. I inspected the other system and found the system to be running low on R22. I showed the homeowner my find and we decided to only add refrigerant to the system to get it running properly and not preform a leak search at this time. I explained that there is no warranty on refrigerant without preforming a leak search and repair or replacement the leaking component.
Completed duct cleaning for customer. Went to customers home for duct cleaning and home just recently had floors renovated and had been having light dust in ventilation system since. house has 9 supplies and 2 returns. Inspected the ducts in attic and discovered that it was hard pip throughout the house and we’re connected to boots and plenum properly. After close inspection I was able to confirm cleaning and started by taking down all grills and vents and placing drop sheets in every room for furniture protection. Any messes made by me were swept up by broom on the hard wood floor. Cleaning took about 3-4 passes each vent and supply vents and return grills were cleaned from spinning brush from machine. After cleaning was done I shortly cleaned up everything from the messes that were made.
I arrived to inspect a duct location in the middle of a remodel. I inspected the area and found that they can seal the area they opened up and the system will run properly with no issues. The duct is going through the chase of the attic and it has been sealed. The location of the return grill dose not have the clearance to install a return boot it will hit or penetrate the roof.
Sam J - arrived to customer with no heat on upflow furnace in garage. Spoke with customer and she had gotten home from work with no heat and unit set at 72, reading 59 inside. Began checking coil and heat exchanger which are both clean, system is only 2 years old. Also checked the filter and found very dirty filter, which wasn’t allowing any air through. Cycled power to the system after recording fault code and checked operation. System began heating properly and I allowed system to,run for several minutes while I spoke with customer about the benefits of Interstate Memberships. System is operating properly and efficiently at this time. Informed customer about filter location and requirements for future reference.
06FEB2023 Jason B Arrived for non club tune up for vacant residence. Found building open and workers present. Inspected equipment found gas shut off to building and equipment in ignition lockout. Opened gas and cycled equipment. Adjusted gas pressure to 3.5 iwc. Inspected returns, blower cabinet, motor, capacitor, flame sensor, HSI, heat exchanger, high limit, electrical connections, and all safeties. Ran system for ~15 min 0ppm CO. System is heating to the best of its abilities. Recommend cleaning blower assembly after workers are finished. Replaced 14x24 filter with properly sized 14x25 Building has no gas will return when gas is supplied to the building. Set temp to 65 left vm with Ervin.
Performed preventative maintenance on 3 systems. Had customer show me system locations, filters, and thermostats. Customer changed filters not too long ago, so I left them replacements. Upstairs air handler has a 5 kw heating kit in it. I inspected the blower motor, capacitor, electrical components, evaporator coil and ductwork. Checked thermostat operation, wiring, amps, and temperatures of system. All components are operating properly. I checked the downstairs system next which is a gas furance. Customer had thermostat set to heat, but the AC was running. Customer stated the unit is a heat pump, but I checked the unit over and it is a straight AC. Customer had thermostats installed a while back and was told the unit is a heat pump and the settings on the thermostat have been set to heat pump. This was causing the ac to run for an extended period of time before the gas heat would kick on to get the temperature back up again. Evaporator coil was semi frozen and the txv was caked in ice
Came out to perform preventative maintenance on package unit. Inspected filter, coil, blower assembly, motor, capacitor, heating elements and other electrical components. Heating elements have are starting to slightly droop in some areas. Made customer aware that this is a sign that they are starting to wear out. Checked operation, amps, and temperatures. System is still operating properly. Discussed with customer about previous issue with air flow and how to address the other side of home having air issues now. Advised customer that when it comes time to replace the package unit, that the ductwork can be more easily accessed at the unit. We can enlarge the intake and the output duct sizes to increase air flow to help balance it out.
10JAN2022 Jason B Arrived for previous customer no heat. Spoke with homeowners about the systems performance. It will work when it’s warm, but when it’s cold It won’t heat. Cycled system at thermostat inspected filters, HSI, heat exchanger, pressure switch, inducer, amps, and all components. Found system being filtered twice, causing an excessive heat rise. Found flame sensor very dirty, and intermittently not detecting flame. Found refrigerant oil all over the top of the furnace as well. Spoke with homeowners about my findings. Cleaned flame sensor and removed extra filter. Went over leak searches. They are just limping the system along for now and will address the leak when they have to. System is operating normally at this time. 1 yr labor warranty.
Isaac J.<br> Performed preventative maintenance on furnace. Cleaned washable filters in home. Inspected blower assembly, blower motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of system. Cleaned the flame sensor and brushed dust off the burners and components. Checked thermostat operation, wiring, capacitor, amps, temperatures and gas pressure of furnace. Found the inducer motor making a little noise on start up, but would fade out after ignition. Brought it to homeowners attention and discussed repair/replacement. Customer wants to hold off on the repair for now. Overall system is still operating properly within manufactured specifications. Heat exchanger is showing signs of wear, but no breaches were found at this time.