Did a Great job, had clean the outside unit in the rain but it was cool temp.
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We had Jake out to give us an estimate for an HVAC system. Incredibly knowledgeable and professional, broke things down and drew pictures to illustrate what he was seeing. More consultants need to be like Jake!
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As always, my recent regularly scheduled maintenance service was a smooth and seamless experience. The technician was very thorough, extremely knowledgeable, efficient, professional and addressed all of my questions. It was an impressive display of workmanship.
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Serviceman was professional, pleasant, knowledgeable and helpful. He diagnosed the issue, explained it fully and resolved the matter. Experience as a positive one.
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Really appreciate the tech who came out. He was prompt, friendly, professional and very helpful. He offered their loyalty program in a no pressure, but compelling format, and I’d immediately recommend the company based on this interaction. Will be using them again.
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Serviceman was pleasant, professional and arrived at the designated time. He wasn’t hurried and performed a thorough inspection while taking time to explain the process and answer all of my questions. Overall, it was a very smooth experience.
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Another positive service experience with Interstate. My technician (Tyler) was professional, pleasant, thorough, informative, and efficient. He addressed all of my questions clearly and concisely, explained the work that was performed, and was exceptionally conscientious regarding cleanup. Overall, I give a big thumbs up.
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Isaac came out to do a tuneup on my air conditioning unit. He left no stone unturned. He was absolutely professional and I would recommend this company for any of your air-conditioning and heating needs.
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As usual, the experience was very positive. Appointment was on time, technician was businesslike, pleasant, and proficient.
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The technician was pleasant, professional and efficient. Overall it was a very satisfactory experience.
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My service provider, Isaac James, was pleasant, did not rush through the appointment, took time to explain the examination of the system and ensured I understood the results. He answered all my questions completely and made recommendations for my consideration to enhance the efficiency of the unit. It was a very positive experience.
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Found the problem very fast, replaced a bad 21year old fuse And we had cool again, THANKS.
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Brandon was awesome! Fixed our a.c. in a timely manner, took time to check a few other things & listened to any questions & concerns. He didnt leave till he made sure things were all good.
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Silver club AC maintenance. Joe(JC)R. 07/17/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I washed out the condenser then checked the furnace and evaporator coil. Both were in good shape and running well. I also replaced the air cleaner media for the customer. I then checked the condenser. The condenser was running well and without any issues. Overall the system is running well and without any issues.
06JUL2024 Jason Brown Arrived for previous customer no cool. Spoke with Cathy about the systems performance. It just went out this afternoon. Inspected furnace found run cap at 4.8/5 and within manufacture tolerance. Blower motor pulling proper amps and filter clean. Inspected AC. Found run cap good, contactor good, fan running but no compressor. Back side of AC very dirty. Washed condenser coils, then checked pressures. Found pressures at 5psi. Called Ryan and discussed repairs. He said he would call back. Waited then moved inside and discussed repairs. Homeowner declined any leak search or repairs after discussing pricing. Demonstrated how to flip the disconnect as it is currently disabled to protect the compressor. Buttoned up equipment. System is not working at this time.
06-15-2024. Jake Kring. I arrived for a warranty check up. I spoke with the homeowner and she explained that she was cleaning the system and seen a wire touching a copper tube and this is the reason that they had to replace the system in the first place. I inspected the system and found the compressor wires to be rubbing on the suction line. I disconnect power to the system and removed the top of the system. I then insulated the copper pipe and keeping the wire off of the copper. I then reassembled the system and we discussed maintenance plans. We agreed to sign up on a month Club maintenance plan at this time. The labor warranty for the original one year expires next Wednesday.
Came out to perform a preventative maintenance on 3 systems at this location. Customer met me at front door and we discussed maintenance being provided today, filters, and any issues that the customer was having. Customer needed filters replaced and the only issue he’s having is with the guest house out back. They said the system seems to run past the thermostat set point and the only way to get it to stop is turning up the temperature. Told customer that I would look into it. I started with changing all the filters inside the home. Customer a has a cut to fit filter in the living room that I used a 14x25 to make it. Inspected all the indoor equipment. Blower assemblies, motors, evaporator coils, drains and overall condition of all equipment. Downstairs system needs a blower cleaning, and upstairs blower motor has minor oil residue on it. Recommend cleaning the blower wheel soon before it gets worse. The upstairs motor is still operating within recommended amp range, but I made homeown
Jake Kring. 06-11-2024. I arrived for a replacement opportunity. I spoke with the homeowner and found that I and the third estimate and he will be comparing bids to see what company he will be going with. We discussed the system and how they operate and that he was looking at a two stage air conditioner but did not know what stage of furnace the system will be. I bid a two stage air conditioner and a two stage furnace. We discussed the position of the system and that it’s in a tight spot and that we would need to relocate the flue to get the system raised up to put a drain pan under the system and to get the systems to pass code. We discussed the duct work and sizing and we decided to keep the duct work the way it is and address it at a later date if it’s an issue with the new system. The new system will have a 10% discount if it’s payed in full upon completion and a 10 year parts warranty and a 1 year labor warranty. I will be following up with the homeowner on the system.
Blue shield club AC maintenance. Joe(JC)R 05/29/2024 Performed full system evaluation and safety inspection. I arrived to perform the AC maintenance. The customer didn’t have any questions or concerns for me. So I went ahead and pulled apart the condenser and washed out the condenser coil. I then checked the furnace and evaporator coil. The furnace and coil was in good shape and running well. I then checked the condenser. The condenser was mostly in good shape but the condenser capacitor was start to get weak. The system is not under warranty and the customer decided to have me put a turbo capacitor with a 5 year warranty in to replace the failing part. I replaced the part and rechecked the system. The system is operating correctly at this time.
Jake Kring. I arrived for a new customer system not cooling but running problem. I first spoke with the homeowner and she informed me that she dose not want to replace and she has had a friend filling the system up every year and she knows the system is leaking. I explained I will inspect the system and see what the condition of the system is in and see what refrigerant type it uses and I will let her know what the system will need. I found the system to be a 26 year old carrier condenser paired with a Goodman downflow set up in the closet of the garage. I found the systems to be in ruff shape and the system to be rusted. The standing pressure with the system off was 6PSI. I went to the homeowner and explained that if she is only wanting refrigerant added to the system there will be no warranty on the refrigerant or diagnostics if we do not take action on trying to find the leak and see what it will take to repair or replace the leaking component. We went over pricing on the refrigeran
Jake K. I arrived for a no cool call. I spoke with the homeowner and he wanted the system checked
Jake K. I arrived for a club member furnace tune up X3. I first spoke with the homeowner and she showed me the locations of the indoor systems and the filters. She explained that some filters are an odd size and she has to cut the filters to make them fit. I inspected all filters and found two filters to be an odd size and the filters were bypassing air and debris to the blower. I replaced all filters and cut two new filters that fit better in the filter grills. I should the home how to do this so when they replace the filters their self the system will be filtered better. I also found the downstairs system have a chase way between the first and second floors and this area is not sealed. I recommend to install a downflow filter base in the closet and to remove the filters in the grills. This will lower the number of filters needed and better filter the air of the home. The blower motor is dirty on the downstairs system as well as the upstairs system. The upstairs blower motor is also l
Jake K. I arrived for a red club membership fall tune up. I fist spoke with the homeowner and we discussed the club maintenance plan and they they use to have two blue club members one for each unit and on 06-2023 they canceled both plans and on 07-2023 they purchased one red club membership plan for one unit. I only preformed a red club maintenance plan on the upstairs unit. I inspected the system and found the 16 year old unit to be in bad condition and very dirty. I showed the homeowner the condition of the system and made it aware that I can clean and repair the system but I would recommend to replace the system vs making repairs on this system due to age and condition. I did let her know that we do have a free coil for the month of February. This system is running at this time but is dirty and in need of a major cleaning.
12FEB2024 Jason Brown Arrived for club renewal/ fall tune up service. Spoke with homeowner about the systems Performance. It’s working well I’ve been in the home for about four months now. It worked well even in the very cold weather. Inspected furnace coil, and ac. Found the system to be an 18 seer Amana with inverted dc motor. Cleaned flame sensor, checked through safeties, inspected heat exchanger, blower wheel, motor, pressure switches and all components at the furnace. Checked UV Bulb and 20x25x5 filter. Verified no errors in system history. Measured heat rise and delta temperature. Found ductwork in attic has lost its vapor barrier. And found the kitchen exhaust aimed at an attic vent. Discussed findings and airflow/ductwork. System is working properly at this time.
12FEB1024 Jason Brown Arrived for silver club warranty tape repair. Spoke with Jim about the system. We’re doing a remodel and noticed some tape coming off in the back of the furnace closet. Inspected system saw where tape was failing. Built a little stick squeegee and retaped the seam. Applied tape along entire seams and some near to help hold in place. System is properly sealed at this time. Good luck with the remodel I’m excited to see your progress!!
Jake K. I arrived for a previous customer previously location. I arrived and spoke with the tenant and found that the system has not been heating. I inspected the system and found that the unit had no gas to the furnace. I then tracked the gas meter down in the back yard and found the meter in the off position. I let the tenant know the issue and she is tracking down to see why her gas had been shut off. I’m did find the system to be dirty and in need of cleaning but this is not why the system will not come on at this time. I can’t properly check the systems operation without gas supplied to the furnace.
Today I had the pleasure of servicing a 7 year old Carrier Furnace and Condenser Unit. Upon arrival, customer stated that inconsistencies with the air flow between the main portion of home and the back bedroom. Upon visual inspection, I found the system operational. I did note that there were 5 total filters installed and that 2 supply ducts were closed off. I opened the ducts and removed the filters from the system and replaced 1 filter in the furnace cabinet. I then verified all amps, temps, and pressures. During my diagnostic of the furnace, I found everything to be operating at manufactures specifications and airflow greatly improved. After discussing my findings with the homeowner, I explained that only one filter needs to be used and that the lack of airflow stemmed from over filtration. I also discussed the importance of a maintenance plan. Homeowner would like to discuss with family before making that decision. I took pride in fulfilling your heating and air needs and I
Came out to call for a system not heating properly. Customer had gotten broken into and the person got on the roof a had tampered with the mini split unit. Caused a leak at one of the connections. I fixed the connection, pulled vacuum and charged system with refrigerant. Tested and verified that the system was heating and cooling properly.