The service representative was pleasant, professional and efficient. All of my questions were answered fully and in a manner that was easily understandable. All in all, it was a very positive experience and I will continue using their services in the future.
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Very pleased with the follow up service I requested. The attention to detail, time, and effort spent addressing my concern was above and beyond expectations. I appreciate the explanations provided, the answers to my questions, and the knowledge shared with me. I was impressed with all that Jason did.
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Did a Great job, had clean the outside unit in the rain but it was cool temp.
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We had Jake out to give us an estimate for an HVAC system. Incredibly knowledgeable and professional, broke things down and drew pictures to illustrate what he was seeing. More consultants need to be like Jake!
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As always, my recent regularly scheduled maintenance service was a smooth and seamless experience. The technician was very thorough, extremely knowledgeable, efficient, professional and addressed all of my questions. It was an impressive display of workmanship.
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Serviceman was professional, pleasant, knowledgeable and helpful. He diagnosed the issue, explained it fully and resolved the matter. Experience as a positive one.
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Really appreciate the tech who came out. He was prompt, friendly, professional and very helpful. He offered their loyalty program in a no pressure, but compelling format, and I’d immediately recommend the company based on this interaction. Will be using them again.
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Serviceman was pleasant, professional and arrived at the designated time. He wasn’t hurried and performed a thorough inspection while taking time to explain the process and answer all of my questions. Overall, it was a very smooth experience.
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Another positive service experience with Interstate. My technician (Tyler) was professional, pleasant, thorough, informative, and efficient. He addressed all of my questions clearly and concisely, explained the work that was performed, and was exceptionally conscientious regarding cleanup. Overall, I give a big thumbs up.
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Isaac came out to do a tuneup on my air conditioning unit. He left no stone unturned. He was absolutely professional and I would recommend this company for any of your air-conditioning and heating needs.
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As usual, the experience was very positive. Appointment was on time, technician was businesslike, pleasant, and proficient.
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The technician was pleasant, professional and efficient. Overall it was a very satisfactory experience.
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My service provider, Isaac James, was pleasant, did not rush through the appointment, took time to explain the examination of the system and ensured I understood the results. He answered all my questions completely and made recommendations for my consideration to enhance the efficiency of the unit. It was a very positive experience.
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20FEB2025 Jason Brown Arrived for non club no heat. Spoke with homeowner about his systems performance. He explained that the fan motor will no longer come on. We inspected the furnace together and found the blower run capacitor failed. We discussed repairs and replacement. We decided to repair the system for now then schedule a bid for replacement on Wednesday with an arrival window between. 9-11. If we move forward with the replacement we will take off this repair from the cost. System is heating at this time, however we know the system is in poor shape and may fail again. 16x25x5 Nordic pure Honeywell media air cleaner
03FEB2025 Jason Brown Arrived for blue club fall tune up service. Spoke with Geoff about the systems performance they explained that the system is working well. I replaced the homeowner provided filter then inspected heat exchanger and evap coil. Spin blower wheel by Hand and checked blades for cleanliness. I then inspected the inducer motor and cleaned the flame sensor. After checking through all safeties I cycled the system and checked all amps and voltages. Set gas pressure and temperature rises cycled equipment into cooling and fan only. System is working properly at this time. Spoke with Geoff about his UV bulb and replacement. Those bulbs are recommended to be replaced every two years. Attached is estimate. Thanks guys always good to see you!
Austin 1/21/25 Completed 80% carrier furnace tuneup. During the visit I went through the system, thoroughly checking all the mechanical parts and functionality of the system, and during the visit, I did not discover any issues. All the parts were reading in the right range as a manufactured specs show, which is always a great thing I also check gas pressure to make sure it was adjusted down to the level it should be, and it certainly was so during the visit, I inspected the entire system and the airflow of it and all checked out and I did vacuum out the filter on the furnace and vacuumed some of the dust and debris around the furnace and hot water tank to make sure it was all clean. The homeowner is doing remodels in the home so it got a little dusty but since it is an IAQ 3000 set up with the V bulb and filter. It was only a month old so I went ahead and cleaned it up to help it last that 3 to 4 months time range but as of now everything is working properly and the customer is good t
Tom M. 1-16-25. 3 system blue shield maintenance. One gas furnace, two air handlers no heat pumps. System #1 gas furnace. Cleaned flame sensor. Blower motor bearings are good. Set gas pressure in first and second stage. Flue Co 10 ppm. Idm amps .9 noticed igniter is in poor condition uploaded a photo recommend replacing the part. System #2 Upstairs Air handler. Tightened all electrical connections. Blower capacitor 4.7 rated for 5. Blower bearings are good. System has 1 heat strip. It’s operating pulling 2.4 amps. Evaporator coil is in poor condition due to heavy rust accumulation at the bottom. System #3 Guest house. Found breaker off to the air handler which is located outside. Tightened electrical connections. Blower motor bearings are good. Both heat strips are operating pulling 20 maps. I turned the breaker back off how I found it. Customer will call in to schedule the igniter repair if he wants to move forward. I’ve also explained 410a phase and that the new system are going t
Jake Kring. 11-25-24. I arrived for a previous customer rental property. I spoke with the tenant and found that the thermostat is not running heat. They had removed the thermostat and wired the system to control heat directly from the wiring bypassing the thermostat. I inspected the system and found that the heat would come on and run but the system is dirty. I installed a one 1H/1C thermostat and cycled the system on and found the new thermostat to bring on the heat as it should. I checked the furnace operation and found it to be running well. I checked the CO level in the home and found no CO readings at this time.
Jake Kring. 10-08-24. I arrived for a blue club customer summer tune up. I first spoke with the homeowner and we discussed the airflow to one half of her home and that the duct work we installed corrected that. We cycled the system on in cooling and checked the air flow and found the system to be moving air well. I then inspect the filter and found that there was a duct board wedge that was letting the filter set in place and filter air through the filter. I removed the duct board wedge and taped and sealed the area where the filter sits. I made sure the filter seals properly and will not fall through the filter housing. I then inspected the system and found the furnace heat kit to be newer and have been replaced and the blower motor bearings to be exposed. The end of the motor cap had fallen off causing the bearings to dry out. I informed the homeowner of this and explained that the system is running and the motor is running properly at this time but I expect the blower motor bearings
06SEP2024 Jason Brown Arrived for blue club summer tune up service. Spoke with Nancy about the systems performance. Homeowner stated that we replaced her ductwork and since then she has had struggled with keeping the living and kitchen comfortable. Inspected the package unit, and found all electrical components good, and amp draws within manufacture specs. I did find the Ptrap clogged. I pulled the trap and tapped out the gunk. After washing the condenser coils I cycled cooling and checked temperature deltas. 18 degree split. System is cooling at this time.
Completed condenser only install for customer. Arrived to job site and spoke with customer and confirmed install that was previously quoted by senior tech. After getting confirmation, we pumped down unit and then cut refrigerant lines off and took off original disconnect off of home. After old unit was off, we put new unit and brazed new unit on with new lineset with a new whip and disconnect while we also replaced suction line insulation. New dryer filter was added and new metering device for indoor unit was also installed. After unit was installed, we passed pressure test, vacuum and vacuum decay test before turning new unit on. -09/03/24 -Jeremiah V.
27AUG2024 Jason Brown Arrived for blue club call back on recent tune up. Spoke with Jeff about the systems performance. The AC is starting hard, and it wasn’t before yall were out. Inspected AC. Checked amps, pressures, hail guard and all components. Found hail guard damaged in the corner, and some rattle. There is a sound that seems hard on the start, I believe this is due to the pressures so equalizing before the system comes on. In rush amps and start amps are within manufacture specs. Tightened all lugs and adjusted damaged portion of the ac to reduce rattle. Inspected evap, and txv. Found no restrictions or issues visually. Offered to try a hardstart, just to help with that initial noise. Homeowner wants to think about options. System is cooling properly. Called for pricing on hail guards, replacement guards are 5-10 days out from the day they are ordered.
14AUG2024 Jason Brown Arrived for previous customer no cool. Spoke with homeowner about the systems performance. It stopped cooling about 48 hours ago. Inspected furnace evap and AC. Found high side locking cap broken in the locked position and cannot check head pressure. Found oil in evap drain pan. Tested and found leak in evap. Discussed finding with homeowner, will have office call in am to schedule warranty evap change out.
Blue club AC maintenance. Joe(JC)R. 08/14/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer said that everything was running well and didn’t have any questions. I washed out the condenser then inspected it. The condenser was in good shape and was running well. The system as a whole is about 3 years old. I then inspected the furnace and coil. Both were in good shape and running well. I also replaced the 4 inch filter provided by the customer. The system is running well at this time.
Silver club AC maintenance. Joe(JC)R. 07/17/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I washed out the condenser then checked the furnace and evaporator coil. Both were in good shape and running well. I also replaced the air cleaner media for the customer. I then checked the condenser. The condenser was running well and without any issues. Overall the system is running well and without any issues.
06JUL2024 Jason Brown Arrived for previous customer no cool. Spoke with Cathy about the systems performance. It just went out this afternoon. Inspected furnace found run cap at 4.8/5 and within manufacture tolerance. Blower motor pulling proper amps and filter clean. Inspected AC. Found run cap good, contactor good, fan running but no compressor. Back side of AC very dirty. Washed condenser coils, then checked pressures. Found pressures at 5psi. Called Ryan and discussed repairs. He said he would call back. Waited then moved inside and discussed repairs. Homeowner declined any leak search or repairs after discussing pricing. Demonstrated how to flip the disconnect as it is currently disabled to protect the compressor. Buttoned up equipment. System is not working at this time.
06-15-2024. Jake Kring. I arrived for a warranty check up. I spoke with the homeowner and she explained that she was cleaning the system and seen a wire touching a copper tube and this is the reason that they had to replace the system in the first place. I inspected the system and found the compressor wires to be rubbing on the suction line. I disconnect power to the system and removed the top of the system. I then insulated the copper pipe and keeping the wire off of the copper. I then reassembled the system and we discussed maintenance plans. We agreed to sign up on a month Club maintenance plan at this time. The labor warranty for the original one year expires next Wednesday.
Came out to perform a preventative maintenance on 3 systems at this location. Customer met me at front door and we discussed maintenance being provided today, filters, and any issues that the customer was having. Customer needed filters replaced and the only issue he’s having is with the guest house out back. They said the system seems to run past the thermostat set point and the only way to get it to stop is turning up the temperature. Told customer that I would look into it. I started with changing all the filters inside the home. Customer a has a cut to fit filter in the living room that I used a 14x25 to make it. Inspected all the indoor equipment. Blower assemblies, motors, evaporator coils, drains and overall condition of all equipment. Downstairs system needs a blower cleaning, and upstairs blower motor has minor oil residue on it. Recommend cleaning the blower wheel soon before it gets worse. The upstairs motor is still operating within recommended amp range, but I made homeown