Another positive service experience with Interstate. My technician (Tyler) was professional, pleasant, thorough, informative, and efficient. He addressed all of my questions clearly and concisely, explained the work that was performed, and was exceptionally conscientious regarding cleanup. Overall, I give a big thumbs up.
Isaac came out to do a tuneup on my air conditioning unit. He left no stone unturned. He was absolutely professional and I would recommend this company for any of your air-conditioning and heating needs.
Did a great job of fixing the problem
As usual, the experience was very positive. Appointment was on time, technician was businesslike, pleasant, and proficient.
The technician was pleasant, professional and efficient. Overall it was a very satisfactory experience.
My service provider, Isaac James, was pleasant, did not rush through the appointment, took time to explain the examination of the system and ensured I understood the results. He answered all my questions completely and made recommendations for my consideration to enhance the efficiency of the unit. It was a very positive experience.
Found the problem very fast, replaced a bad 21year old fuse And we had cool again, THANKS.
Brandon was awesome! Fixed our a.c. in a timely manner, took time to check a few other things & listened to any questions & concerns. He didnt leave till he made sure things were all good.
Always have had great service..
My Interstate representative was very pleasant, professional, thorough and informative. He didn’t rush through the appointment, took time to answer all of my questions and made sure I understood his explanation of the service performed. Overall, it was a very positive and satisfying experience.
Jordan and the staff at Interstate Hrsting and Air are always wonderful to work with!
I recently had my HVAC maintenance checkup and once again the service provided was exceptional. My service rep, Isaac, took his time, answered my questions, offered suggestions, was highly professional, and cleaned up leaving things in as good or better shape than when he arrived. All in all, it was a very positive experience.
I am very happy with your service! The young man who came out was very professional, polite, and knowledgeable about his job and your service! Couldn’t be more happy!
Ray F 7/25/22. Arrived to a red club member no cool service call back. The breaker has tripped again. Compressor and condenser fan motor amps are normal. Removed panel to breaker box and inspected all wiring. 50 amp breaker that is for the air conditioner is very hot to the touch and making sizzling sounds. Burning plastic smell as well. Turned breaker off and informed customer of my findings. She is contacting an electrician to repair.
Ray F 7/25/22. Arrived to a red club member no cool service call and the customer waived for me to go around from the front door. I inspected the condenser and found no power to the unit. The customer came outside and I informed her that we would need to check the breaker panel for a possible tripped breaker. She went inside and checked and did not see any breaker marked for the air conditioner. She said there may be a breaker near the pool equipment. We found the breaker and reset it. The air conditioner came on and we checked the system operations. Found the compressor and condenser fan motor amps normal. The contactor, wiring and disconnect are in good condition, the 70/5 dual run capacitor is within manufacturer specifications. Refrigerant levels are normal. Customer has recently replaced the air filters in the home. The system is working properly at this time. Found no cause for the breaker to trip. She will contact us again if problem persists. Possibly a weak bre
22JUL2022 Jason B Arrived for new customer summer tune up spoke with homeowner about what was going on. Recently had a capacitor out and just wanted a tune up. Inspected furnace coil and condenser. Checked all amps and electrical components/connections. Inspected AC checked charge, cap, and electrical components at the AC. Found the coil dirty, Blower dirty, Flue touching combustibles. Single wall flue requires 4” clearance from combustibles recommended replacement with type b vent. Turbo mini run cap at blower. reading 5/7.5 While inspecting coil I pierced the capillary tube. Repaired it. However if anything happens in the next 6 months we’ll cover repairs or replace the coil. System is being filtered inside the blower cabinet. It is lifting up In the back allowing dirt into the system. Spoke with homeowner about findings we decided to do nothing at the moment. System is cooling properly at this time.
I arrive to remove the air filter for the homeowner. We agreed to reimburse the homeowner of $645. This was the cost of the air filter.
Ray F. 7/11/22. Arrived to a new customer no cool service call and the customer met me at the front door. I introduced myself and asked what air conditioner issues he was having today. He informed me that the condenser fan motor will not start and the compressor he can hear trying to start. We went to the air conditioner together and checked the capacitor. The capacitor is a 45/5 reading 0/0. Quoted customer pricing to replace capacitor and he declined. He stated he will replace it himself. I informed him that the diagnostic fee is good for 30 days. Unable to check the system operations until it is working. Customer states he will call us back if he has any problems.
Arrived for recently installed ductwork not cooling well. Spoke with Nancy about the systems performance. After the ductwork was installed the airflow at the kitchen and living has stopped. Checked for airflow at registers. Kitchen is working well, however the airflow at the living room vents is very low. Pulled return box to access ductwork. Crawled the run that leads to both rooms. Looks to be a 12x10x10 wye to a 10x8x8 wye to an 8x6x6 wye. Without redoing all of the ductwork there’s not a practical way to adjust the airflow. Spoke with homeowner about the findings. We decided to get a quote for a mini split.
Ray F. 7/6/22 Arrived to dispatched warranty call and the tenant met me at the front door. I introduced myself and asked what air conditioner issues she was having. She stated that the air conditioner rarely shuts off and the temperature rises in the heat of the day. She then put her dog up so I could service the air conditioner in the back yard. Inspected condenser and found the coils clogged and very dirty, with dog urine in some areas, restricting airflow. Disassembled condenser and cleaned coils. Put back together and inspected system operations. Found refrigerant levels normal. Contactor and capacitor ok. Wiring and disconnect in good condition. Compressor and condenser fan motor amps ok. Inspected ductwork and attic insulation. Attic insulation very thin in some areas. Recommend additional insulation to be blown in. Ductwork is strapped and in decent condition. Evaporator coil is clean and free of obstruction. Blower motor, wheel and housing are clean with no obs
Ray F. 6/23/2022. Arrived to silver club member ac tune up and customer met me at the front door. I introduced myself and asked how the air conditioner has been working. He stated the system was working great and showed me where the equipment and thermostat were located. I turned the temperature down at the thermostat and proceeded to start inspecting the furnace and evaporator coil. Evaporator coil is clean, as is the blower motor, wheel and housing. Condensate drain line is clear and float switch is working properly. Air filter is clean. Furnace operations normal. Wiring in good condition. Supply and return temps are 56 and 76 degrees. Inspected condenser operations. Contactor and dual run capacitor are ok. Compressor and condenser fan motor amps ok. Disconnect and wiring in good condition. Refrigerant levels are normal. Cleaned condenser coils. System working properly at this time. Thank you for your business.
Arrived on the 10 May for a no cool found that the evaporator motor in the carrier unit has seized up customers authorized replacement of motor
This is an estimate to replace some ductwork underneath a home. We will have to uninstall the dog house to take out bad ductwork and reinstall it once completed. Access through return to get underneath home. Replacing: 12â€ return duct 12â€ supply duct 8â€ supply run
Tyler April 27. I arrived for blue shield ac service. Washed filters out. Checked blower motor and capacitor. Found blower capacitor out of tolerance. Customer wanted to go ahead and replace it at this time. Swapped it out. Went to outdoor unit and checked refrigerant charge. Took amp draws on compressor and condenser fan motor. Checked dual run capacitor. Checked electrical connections and surge protector. Cleaned condenser coil. Unit operating properly at this time
Tyler April 25. I arrived for blue shield ac service. Changed filters. Checked blower motor and wheel. Checked refrigerant charge. Took amp draws on compressor and condenser fan motor. Checked dual run capacitor. Found it to be out of tolerance reading 42.5/8.54 out of 45/10. Customer wanted to go ahead and replace it. Swapped it out. Changed batteries in thermostat. Checked electrical connections. Cleaned condenser coil. Unit operating at this time.
Came out to perform a preventative maintenance on AC system. Customer stated the system has had no major issues and has worked great since living in the home. She did mention that recently the AC unit had a significant amount of water around it, and it didnâ€™t seem as cool in the home. I inspected the blower assembly, motor, capacitor, electrical components, drain and evaporator coil. Capacitor was reading significantly low and I recommended replacement. Blower motor is most likely struggling due to bad cap. Customer had me replace it. I washed the condenser coil. Inspected the capacitor, contactor, compressor, fan motor and coil condition. Checked thermostat operation, wiring, amps, temperatures and pressures of system. Unit is over 25 years old, but still operating. I recommended system be maintained to keep it running as long as possible for customer.
I arrived to inspect a system we recently added refrigerant to and recommended to replace the system at the same service call. I inspected the system and found it to be low on refrigerant. I found the condenser coil to be corroded with animal urine. I removed the cover and tried to wash the coil clean. The condenser coil is so corroded it is falling apart and deteriorating and this is making it unable to repair. This system will need to be replaced. I tried to contact Conner about this issue but I could only leave a message. I will try to reach out to Conner again April 15. Jake Kring.
I arrived to bid a 2 ton system for replacement. I inspected the system with the tenants and found that they will be in coworkers the homeowner about all bid that are presented to them. I explained that our unit will be a carrier 16 seer 2 ton air conditioner with a 70,000 btu gas furnace. This will not be a heat pump. This will be a air conditioner and furnace only. This system will come with a new programmable digital thermostat and a free one year maintenance plan. We will replace the filters on this system for the first year at no cost to the homeowners or tenants. The system will have a 1 year labor warranty and a 10 year parts warranty. We will install the system to meet all local and state codes. We will pay for and have a state inspector to come inspect the system after we install system. The state inspector works for your safety and not for us. They will insure that the system is installed safely and to meet all code requirements. If you have any questions please contact me an