The technician was pleasant, professional and efficient. Overall it was a very satisfactory experience.
My service provider, Isaac James, was pleasant, did not rush through the appointment, took time to explain the examination of the system and ensured I understood the results. He answered all my questions completely and made recommendations for my consideration to enhance the efficiency of the unit. It was a very positive experience.
Found the problem very fast, replaced a bad 21year old fuse And we had cool again, THANKS.
Brandon was awesome! Fixed our a.c. in a timely manner, took time to check a few other things & listened to any questions & concerns. He didnt leave till he made sure things were all good.
Always have had great service..
My Interstate representative was very pleasant, professional, thorough and informative. He didn’t rush through the appointment, took time to answer all of my questions and made sure I understood his explanation of the service performed. Overall, it was a very positive and satisfying experience.
Jordan and the staff at Interstate Hrsting and Air are always wonderful to work with!
I recently had my HVAC maintenance checkup and once again the service provided was exceptional. My service rep, Isaac, took his time, answered my questions, offered suggestions, was highly professional, and cleaned up leaving things in as good or better shape than when he arrived. All in all, it was a very positive experience.
I am very happy with your service! The young man who came out was very professional, polite, and knowledgeable about his job and your service! Couldn’t be more happy!
22OCT2021 Jason B Arrived for no heat, spoke with Linda about the systems recent performance. we were recently out to install an air ranger, and since then the heat has not worked. System was on at the thermostat inspected furnace wiring connections, inspected thermostat connections. Pulled batteries in thermostat and remounted it. There is no communication between stat and furnace. Inspected float switches. Found aux pan switch tripped. Resetting the switch and system came on. I believe we may have bumped it and not realized since there were batteries in the stat, everything looked right. With Lindaâ€™s permission I am leaving the batteries out of the stat to prevent any incidents like this in the future. Cycled system in heating. System is running properly at this time.
Arrive on 23 September for a furnace tuneup Blue Shield inspected evaporator inspected heat exchanger could not inspect the flu for his entirety due to the fact that there is no attic access change the filters Same goes with the return cannot inspect the return due to there is no attic access owned out the hot surface igniter it read 54 ohms removed cleaned and reinstalled the flame sensor checked flame sensor it had 3.6dc Milla amps check for carbon monoxide and always found during start up and do use motor had .2 A and in high mode it ran .5 A inspected blower blower is an ECM checked temperature rise it was 44 and the temperature rise range was 35 to 55. Check gas pressure check limits all with within standards.
Arrive on 20 August for three air-conditioning preventative maintenance just checked contactors capacitors in all units checked evaporator in all units checked drain lines and all units change filters wash condenserâ€™s theyâ€™re a little outhouse had a quad evaporator customer authorized cleaning of the evaporator.
15JUL2021 Jason B Arrived for spring tune up, and spoke with homeowner about the systems performance. Cycled system on at thermostat. Inspected coil, blower cabinet, motor and all electrical components at the furnace. Inspected pressures, capacitors, fan, and compressor. Washed out condenser coils. Cycled system back on. System is running properly at this time.
Arrived on 9 July for an air conditioning preventative maintenance on inspection of evaporator reprehend little bit of dirt on customer authorize cleaning flush drain line change filters checked blower checked contactor and capacitorâ€˜s everything is within tolerance check charge at 25Â° superheat and 6.5Â° of sub cooling this is a fixed orifice system.
Duct cleaning inspection for home with six supplies and one return. Customers main issue is that in the recent increase in heat at the beginning of summer, the air coming out of the ductwork has been much warmer than normal. After inspecting system and air ducts, I determined that air ducts are dirty and can use a cleaning, the ducts are also intact and can be cleaned. I also noticed the compression fitting at the metering device was loose 3/4 of a turn and may have leaked out refrigerant, but need to perform a full ac tune up to ensure nothing else was missing. Customer had not had system tuned up since it was installed in 2014. With customer approval, will do an ac tune up and duct cleaning today. Removed vents, grill and old filter. Washed grill cover. Cleaned vents with dry spinning brush and microfiber cloth. Duct cleaned supplies with 2 to 4 passes and return with 4 passes. Sprayed in disinfectant spray, replaced vents and grill and added fresh filter included with blue spp. Cle
Ride 22 June for an air conditioning preventative maintenance silver checked drain line blower evaporator capacitors on both of blower and the condenser both were within tolerance change filter customer supplied checked contactor hard start kit I was within tolerance check charge on unit this is a TXV system are 22 and 8Â° superheat and 8Â° of sub cooling system is old but in excellent condition
Came out to call. Customer stated outside unit was working properly, just humming. I checked system over and found the unit needing to be cleaned and the capacitor bad on the system. Let customer know that the system needed cleaning and the capacitor needed to be replaced. Customer approved repair. I replaced the capacitor and also cleaned the unit. Checked amps, temperatures and pressures on condenser. System is from the late 90â€™s and should be replaced soon. Customer is aware the system is older and said she would have us out to give an estimate when she is ready. System is cooling to the best of its ability given the age and condition. Gave customer a discount to help her out. Thanks for choosing Interstate heat and air!
08JUN2021 Jason B System not cooling well. Arrived and spoke with homeowner about the systems performance. Cycled the system on in cooling at the thermostat. Found the compressor to be hot and not coming on. Cooled it off with a water hose then engaged the disconnect. It still did not come on, added a hard start kit and re-engaged the disconnect. System came on and is cooling. Shut off power to the system a 3rd time and the compressor didnâ€™t work. Buttoned up the system and cycled it at the thermostat then the compressor kicked in. We will schedule a senior tech out to discuss repairs or replacement. As of now the system is running. Iâ€™m leaving the hard start on the system free of charge.
Performed preventative maintenance on Package Unit. Cleaned reusable filter for customer. Inspected blower assembly, motor, electrical components, evaporator coil, drain and overall condition of equipment. Washed condenser coil thoroughly. Also inspected the capacitor, contactor, compressor, fan motor, and condenser coil. Checked thermostat operation, amps, temperatures and pressures of condenser. System is cooling properly within manufactured specifications at this time. Package unit is aging, and I do recommend customer plan for replacement in the next few years.
Came out to call for a blank thermostat. Customer stated that thermostat went blank and nothing was working, and only hears something in the closet thatâ€™s on. I checked system over and found the thermostat has gone blank due to the condensation pump not operating properly. Pump is on, but not pumping out the water. I tested the pump when I was out here a few weeks ago for the maintenance and it worked fine. Pump has failed and needs to be replaced. Customer approved pump replacement. I replaced the condensate pump, and cleared the tubing to make sure it wasnâ€™t plugged. Wired in new pump to furnace controls and tested new pump with 4 liters of water. New pump is operating properly. I cycled AC on before I left to make sure system is cooling like it should. AC is now functioning properly and thermostat is working as well.
Arrived 22nd April for no cool thereâ€™s no service call per K and it was for a combing of the condenser the customer did not like the estimate that she received from me and she does not want to purchase a new unit at this time.
Performed preventative maintenance on AC for customer. Inspected filters, blower assembly, motor, electrical components, evaporator coil, condensation pump and overall condition and operation of equipment in garage closet. Recommended pan treatment for evaporator coil panCleaned condenser coil thoroughly. Checked thermostat operation, wiring, capacitor, compressor, contactor, fan motor, amps, temperatures and pressures of condenser.
Performed preventative maintenance on furnace for customer. Customer replaced filter recently. I inspected the blower assembly, blower motor, electrical components, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition and operation of furnace. Furnace is close to 22 years old, and is still in decent shape. The heat exchanger has some hot spots, but no cracks were found at this time. The inducer motor amps are starting to rise, but still within range. Customer stated that they are interested in replacing the system and moving it into the attic. Customer allowed me to take a look in attic to make sure there is enough room to make that happen. Came to the conclusion that it can happen, but advised customer to have us out to do an estimate and go over options.
10yr part 1yr labor