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Other workmen comment on how easy it is to get around in the attic after the new install. Thx Interstate!
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Very professional and explained everything to my satisfaction.
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Came in a went right to work. Completed job ask if we had any questions. Did a great job.
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They keep everything maintained and never try to upsell me
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Totally impressed by the service provided. From the customer service beginning at the appointment setting but also the technician sent. I’ve never encountered a young man so well mannered and so well versed on current issues in our world. People make a difference. The work itself was done very well.
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This company is great. There was an issue a day after the repair and they were quick to come back and stayed with it until it was working to my satisfaction. Great people and Jason was particularly nice and took time to explain everything.
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We’ve always received excellent and professional service from Interstate Htg and Air. We’ve trusted them from the install, and every seasonal inspection since. I highly recommend Interstate!
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Kianoosh is a great guy. He let me watch him and explained to me how the heating and air system works. As a young guy and new home owner that meant a lot to me. Kianoosh service has led me to make interstate heating and air my go to company. Thank y’all.
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Correctly diagnosed the problem and fixed it. Cost was very reasonable.
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Absolutely outstanding Jason very efficient should be promoted asap.
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Kianoosh was prompt, efficient, very kind and considerate, and thorough in evaluating the problem and explaining options for a solution. Excellent customer service.
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Completed dry cleaning for the McCray family. Arrived to job site, and introduced myself to Mr.McCray and shortly discussed with him about his dryer, and what is wrong, He said that his dryer is taking 2 to 3 more cycles to actually dry on a normal cycle. After thorough inspection, I noticed that the discharge hose was completely unattached to dryer. Inspected the dryer vent and attic, and was able to confirm that there was went in that it is good for cleaning. After showing Mr. McCray What I had saw via pictures, he gave me the go ahead to clean. After getting confirmation for cleaning, I started up in the attic first, and cleaned the discharge up above before going downstairs. After completing the first part of the cleaning in the attic, I completely cleaned out from below and vacuumed up all the lint that had came down from the discharge, reconnected the hose to the dryer in the discharge, wipe down dryer, vacuumed up any mess that I had made, and swept up any mess I made All the l
Blue shield club cooling maintenance. Joe(JC)Ritchal. 12/08/2023 Performed full system evaluation and safety inspection. I arrived on the customers annual fall service. The customer didn’t have any questions for me so I went ahead and got started with the maintenance. I checked the heat exchanger and safeties all of us were in good shape. I also checked the heating components and blower which were also in good shape. The system is operating correctly at this time.
Performed preventative maintenance on hvac system for customer. Discussed with customer about maintenance needed and if filters needed to be changed. Customer takes care of the filters. I inspected the blower assembly, motor, electrical components, burners, flame sensor, ignitor, gas valve, inducer motor, evaporator coil, heat exchanger and overall system condition. Cleaned flame sensor and dust off the components. Checked thermostat operation, amps, temperatures and pressures. Inducer motor is vibrating and the amps are at max. Recommended replacing the inducer motor. Customer would like me to get pricing and availability of the part. Overall system is operating properly.
06DEC2023 Jason Brown Arrived for two system blue club fall tune up service. Spoke with homeowner about the systems performance. They seem to be working well. The downstairs system has a new steam humidifier on it. Cycled equipment on at the thermostat inspected heat exchangers, pressure switches, inducers, blowers, and all components at the furnace. Verified amp draws and heat rise. Cleaned flame sensors and ran equipment in all stages. Found both systems to be working safely and properly at this time. Inspected Aprilaire 800 series steam humidifier. Tested operation in heating. Ran drain cycle and inspected canister and electrodes. Inspected electrical connections. Reassembled humidifier. All equipment is working properly at this time. Homeowner takes care of filters. It was cool meeting you take care!
06DEC2023 Jason Brown Arrived for Jake’s friend no heat. Spoke with Bob about what was going on. I’m only getting 12v to my nest thermostat. Inspected exposed thermostat wires on the wall. Inspected furnace. Found transformer delivering 28v to the board. But 12v at R & C. Replaced fuse and checked again. 28v present. Installed nest thermostat. Thermostat is not reading connected wires correctly. Unwired stat and jumped heating. Heating cycles normally. Spoke with Bob about my findings. We decided to leave it here as he will go pick up a new stat himself. Good to meet you Bob!
Came out to perform preventative maintenance on 2 furnaces. Inspected filters and changed downstairs filters out. Cleaned flame sensor and brushed dust off the components. I inspected the blower assemblies, electrical components, heat exchangers, flame sensors, ignitor, burners, evaporator coils, heating drains, and overall condition and operation of equipment. Checked and tested thermostat operation, wiring, safety switches, pressure switches, amps, temperature rise and gas pressure. Downstairs inducer motor is making noise. The amps are a little close to max amps (3.4/3.7) and continued to stay around 3.2-3.4 throughout the duration that the heater was on. It’s reading within proper amp range, but I recommend replacing the inducer motor before it fails. Overall both systems are heating properly within manufactured specifications at this time.
Jake K. I arrived for a fall tune up. I inspected the system with the homeowner and we found the system to come on and run well but the induced draft motor was over amping and to hot to touch. We decided to replace the induced draft motor. I ordered the motor from the manufacturer and will come install the motor once we have it on hand. Jake K. I arrived to install a induced draft motor that we had found it to be failing on the tune up inspection. I installed the new motor and found the no to be vibrating and extremely noisy. I will have to retrieve another no and come out to replace the motor. Jake K. I brought out another motor from the manufacture and we installed the new motor. We found the motor to be running smoothly and to be operating within the manufacture specifications. The system is running well at this time. This new motor will have a one year warranty.
Silver club heating maintenance. Joe(JC)Ritchal. 12/04/2023 Performed full system evaluation and safety inspection. Arrived customers annual fall service. The customer didn’t have any questions for me so I went ahead and got start on the maintenance. I checked the heat exchanger and blower both of which were in good shape. I didn’t check all the heating components and safeties. The system is in good shape and operating correctly at this time.
Jake K. I arrived for a previous customer no heat call. I spoke with the homeowner and found that they hav had the roof replaced and the heater stopped working. I inspected the system and found the induced draft motor to have been locked up and preventing the system from coming on. I found roofing debris in the motor stopping it from spinning. I removed the debris and reinstalled the motor and found the system to come on and running per the manufacturer specifications. I left the system running to the homeowner ps thermostat settings.
Customer wanted to double check that the duct was sealed. I checked the taps and found all connections to have been sealed completely.
Blue shield club heating maintenance. Joe(JC)Ritchal. 11/30/2023 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual fall service. The customer didn’t have any questions for me so I wanna head and got started with the maintenance. I took the heat exchanger and blower both of which were in good shape. I checked the heating components and safeties all of which which were in good shape. I also change the filters for the customer.
Two system blue shield club heating maintenance. Joe(JC)Ritchal. 11/29/2023 Performed full system evaluation and safety inspection. I arrived performed the customers annual fall service. The customer didn’t have any concerns started with the maintenance. I checked both stores he components and both of them were in good shape and working well. I didn’t see any issues.
Silver club heating maintenance. Joe(JC)Ritchal. 11/27/2023 Performed full system evaluation and safety inspection. I arrived at customers annual fall service. The customer didn’t have any questions for me so I wanna head and got started with the maintenance. I checked the heat exchanger and blower both of which were in good shape. I checked the heating components which were all in good shape along with the safeties. I didn’t see any other issues in the system but in good shape.
Came out to call for a system not heating properly. Customer stated that the unit seemed to be running, but sounded like it was only running for about 60 seconds. I checked the unit over and found the system continually restarts after the gas valve receives voltage. Checked voltage to gas valve and it had 24 volts. I found the unit wouldn’t drop out and restart when the wires to the gas valve were disconnected, and would try to complete a full cycle. Gas valve has a short in it and is causing the control board to fault out. Discussed with customer about repair needed. Picked up new gas valve and replaced the existing one. Wired it in and made sure sealant was goo on all gas connections. Cycled system on with new gas valve and it worked without any issue. Made sure gas pressure was correct and that the system was cycling properly. Unit is now operating correctly.
Completed duct cleaning for the Hyde family. Arrived to job site and introduced myself to Mrs. Hyde. Home had 10 supplies and one return upstairs, and seven floor supplies and two returns downstairs. Inspected the downstairs floor vents, and immediately saw signs of sand and almost every single one. After seeing that, I spoke to her about what I saw about the floor vents and recommended a floor vent cleaning by shop vac, instead of duck cleaning, because of the sand that was found. I didn’t inspected upstairs and looked at the ceiling vents and they were good to be cleaned since all vents were not flexed but galvanized steel. After telling her what I had saw and giving her an honest estimate on what would need to be done to get the job done The family ultimately decided to go along with the shop vac and the duct cleaning Confirmation for cleaning, I immediately started off with the floor vent and cleaned out the boots and removed debris by hand, or shot back in each vent, then clean