Austin was very professional and efficient. Explained what he would be doing - took the time to ask if I had any questions or concerns about the HVAC system that might need to be looked at.
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JC was professional, efficient and explained each step of the process.
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Isaac was great! He was thorough and polite and answered all my questions. He did a complete inspection and changed the filter for me, and then offered to help with anything else I might need, like changing smoke detector batteries or light bulbs. This isn't the first time a tech from Interstate has done that. I've used this company for years and highly recommend.
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Very professional, honest and very happy with my experience.
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On time. Explained old and new system. Polite and knowledgeable.
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24FEB2025 Jason Brown Arrived for blue club fall tune up service. Spoke with homeowner about the systems performance. They explained that the system is working fine, and that they barely run the heat. While I’m here customer requested I inspect the AC as the home has been hit by lightning. We first replaced the filters, then inspected the furnace. Surge protection is good, inspected heat exchanger, blower wheel/ motor, inducer, and flame sensor. Restored power to system and checked through all safeties. Cycled heating and verified gas pressure. System is heating properly at this time. Inspected AC disconnect power to equipment then check all electrical connections. For burns or damage. Check contactor, capacitor and hardstart. Mega ohm compressor and check over fan motor and blades for damage/ cracking. Energize system and check fan and compressor amps. Verify charge. Today I am not seeing any damage that could be caused by lightning. I do recommend replacing the hardstart and cleani
Austin 2-24-25 completed the Furnace tuneup for maintenance plan. Originally, it was a one system tuneup only because that was the only thing on the plan. However, when they signed up for the maintenance plan, originally there was just one system, but they knocked down a wall in the interior of the building to increase the size of the rheumatology facility, which now means they have two systems so after completing the first one and taking care of that system and changing the filters since they were included on the blue member maintenance, I then spoke with Caitlyn on the phone about adding the other system to the maintenance plan, and she certainly wanted to do that when I spoke with her so we got that taken care of over the phone and I was able to then check the second unit but on this plan it does not come with filters so none of those were changed. However, I did check the system today and everything looks great on that system as well as the first one no issues during today’s visi
No heat. Joe(JC)R. 02/20/2025 I arrived to a call where the customer said that the furnace wasn’t heating. I found that the 90% furnace drain line had frozen. The drain line looked like it had once had insulation but had been removed. I got permission to thaw the drain line and install a heat tape and insulate the drain line. I also inspected the drain line for cracks and inspected the furnace. After thawing the drain line and installing the heat tape the system is running well. The customer signed up for a maintenance plan.
17FEB2025 Jason Brown Arrived for silver/ blue club tune up service, spoke with homeowner about the systems performance. They explained everything is working well, however there is a noise on the upstairs system. Started with upstairs system. Found filters clean batteries good and thermostat working properly. Cleaned flame sensor and checked through all limits and safeties before cycling heat. Inspected heat exchanger and evaporator coils. Checked heat rise and gas pressure before taking amp draws on motors. Found both systems, while old, operating normally. While checking registers I noticed fill sand at the front dining registers. Discussed findings with homeowner, we decided to get a quote for a video inspection and air scrubber. Attached are discussed estimates thanks and it was good to see you! Fill sand
See silver visit for full notes. System is heating properly.
Jake Kring. 02-17-25. I arrived for a new customer duct cleaning inspection. I spoke with the homeowner and they showed me that the back master bathroom closet is at least 5-8 degrees cooler than the rest of the home. I inspected the supply duct and found it to be dirty but no signs of sand or blockages. I also inspected the system and made sure the system is clean and clear of any debris. I did find the system to be a wider system than the return plenum. This is a 5 ton system that requires 2000 cfm of air movement and this system only has one 12” return and four 9” returns. I recommended to increase the three returns closer to the system with larger grills and return ducts. We discussed the duct cleaning and removed quantity of five cleaning ps due to them being installed underneath the kitchen or bathroom sinks. We cannot change the output cfm but we can only try to increase the return duct to help increase the output velocit.
Jake Kring. 02-14-25. I arrived for a club member fall tune up. I inspected the system with the homeowner and found the gas pressure, combustion readings and electrical components to be running well within manufacture specifications. We found the static pressure to be running under the manufacturer specifications in medium speed for the heat mode but what we have found in the past is the static will exceed the 0.50 IWC in cooling mode when the system runs in high speed. The system is running well at this time in heating mode. We briefly discussed the additional return and did not look into adding the return.
Blue shield club heater maintenance. Joe(JC)R. 02/13/2025 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer didn’t have any questions and said that everything was running well. The customer wasn’t interested in having the dryer vent cleaned or the hot water tank flushed. I then inspected the furnace. The heat exchanger was in good shape and the heater components were running well. I then replaced the filters. The system is operating correctly at this time.
02/13/2025 JeremiahF Arrived on site and went over scope of todays service with the client. Strapped up evaporator coil and supply plenum and uninstalled existing furnace. Installed new furnace. Sealed unit with mastic at returns and metal tape at evaporator coil. Cycled system and set gas pressure, confirmed AC came on as well. System is operating properly at this time.
Blue shield club heater maintenance. Joe(JC)R 02/13/2025 Performed full system evaluation and safety inspection. I arrived to perform the customers’s annual heater maintenance. The customer didn’t have any questions and said that everything was running well. I then checked the furnace. The heat exchanger was in good shape and the heater components were running well. The system is running well and is in good condition. I also left filters for the customer and removed the filter from the garage mini split for the customer to wash. I then put them back in place. I also left estimates for dryer vent cleaning and hot water tank flush.
Austin 2-11-25 Completed the tuneup on all four systems and during today’s visit, I went through each system thoroughly to ensure they were all working great and doing exactly what they were designed to do. Unfortunately, on unit number two, which was the first system that I had checked was leaking out gas on the gas line, and also has a capacitor that is out of range but most importantly there is quite a bit of carbon monoxide leaking out of that furnace at a high enough level where I have to shut it down because it is a health hazard and I do not want a customer getting sick or having health issues And never a good thing so on - Unit #2 (tech lead) leaking bad C.O reading. A lead technician will come out and talk with the business owner about options on what to do about the unit and will take it from there. As of the other units, they were all running great except for on number four there was a bad capacitor on the blower motor, which is an easy fix And compared to what all could b
Blue shield club heater maintenance. Joe(JC)R. 02/11/2025 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual heater maintenance. The customer didn’t have any questions as said that everything was running well. Also they were not interested in having the hot water tank flushed or dryer vent cleaned. I then inspected the furnace. The heat exchanger was in good shape and the heater components were running well. The gas pressure is set where it needs to be. I also replaced the filters for the customer.
Jake Kring. 02-10-25. I arrived for a blue club membership fall tune up. I spoke with the tenant and format the system has been heating well but he has two filters in need of replacing. I replaced both 14X24X1 pleated filters and checked the furnace operation. I found the evaporator coil to be clean but extremely rusted and toy can see part of the coil fins through the front of the coil due to how bad the coil is rusted. I also found the induced draft motor to be starting really slow before it can catch up to speed and allow the pressure switch to close and cycle the furnace on. I informed the tenant of the systems condition and due to the systems age and how it’s running I would expect some repairs to a cure but I would replace the system vs making extensive repairs.
Jake Kring. 02-06-25. I arrived for a silver member tune up X2. I spoke with the homeowner and found that both systems have been running well. He showed me the location of both systems. I first inspected the downstairs system and found it to be faulting out due to the flame censor was not sending voltage back to the control board. I cleaned the censor and found the system to come on and stay running. I also found the flame censor on the downstairs system to be in the same poor condition. I also found the blower wheel and motor to be vibrating on downstairs system. I explained my findings and recommended to replace the system vs making costly repairs on the system. We discussed the duct work and how it causes stress on the system for it to cause the system to start to become unbalanced and cause the housing to vibrate. We decided to email the repair cost and they will see if they want to preform any preventative repairs.
Austin 2-6-25 Completed the furnace tuneup. After going through the system functions to make sure it was working correctly I did discover that the capacitor for the blower motor was out of range. If only by a little it was a 20 MFD capacitor that red plus or -6% which would come out to 21.2 mfd and the blower motor capacitor was reading, 21.5 MFD thankfully it wasn’t reading way over but still over enough to be considered by the manufacturer of the equipment and capacitor to be a failure so I did bring it up to the homeowner since we don’t come outbut two times a year with six months in between there’s no telling how much worse that capacitor could get or even what it could do to the blower motor itself if it continues to get worse and I explain that to Ricky, the homeowner and he decided to leave it be, and we will take a look at it on our next tuneup and see how it’s going however, if it fails in the system stops working in between that time, I did inform him that there would be a s