I’m not at all happy with how this service call came down. First I was quoted 99 for service call and was charged double that which feel is excessive compared to other quotes I’d received. Secondly, I’m not sure “exactly” why the part was replaced and don’t have any details as to why and my wife didn’t understand why. But almost 300 was shocking and part and labor was not specified which was my first red flag. I will attempt to contact the tech but right now I’m not at all happy
Kianoosh did an excellent job with the heater/ac service and duct cleaning. I would recommend Interstate without trepidation.
Excellent service, Service man was a pleasure to do business with and efficient. Happy with my experience!
Sam & Jake were the best! Listened, fixed problem & left me feeling I would definitely be using them again for any other heating & air problems i may have in the future. Thank you again, Sam & Jake @ Interstate Heating & Air!
As always outstanding
Interstate has always been kind and helpful and spends time checking my equipment carefully. The staff at Interstate is outstanding!!
Always professional and friendly. Great communications from the office.
Took care of issue right away, very knowledgeable, and very friendly. Would recommend.
Was polite and informative
Jesse was great came on time, was very professional. He made sure everything was up and running. Great job!!
Will did a fantastic job and was very reassuring and helpful
Blue shield club heating maintenance. Joe(JC)Ritchal. 12/05/2022 Checked blower motor, blower wheel, inducer motor, burners, hot surface igniter, gas valve, gas pressure, gas line, heat exchanger, flue, safeties, performed carbon monoxide test, flame sensor and cleaned flame sensor. System is operating correctly at this time.
01DEC2022 Jason B Arrived for noise issue. Spoke with homeowner about the noise. It’s making a high pitch saw blade sound when running in heating. Cycled system at the thermostat. Listened for noise. Inducer motor squealing. Pulled inducer assembly inspected blades motor and amps. Bearings or motor is failing. Will call tomorrow with availability for the part. 1214A21926 58PHA09012116 Inducer assembly. Inducer wheel making high pitched squealing. System is under warranty. As it’s after 5 I will have to call for availability in the morning. System is safe to run in the meantime. 02DEC2022 Jason B Arrived for previously discussed warranty inducer assembly replacement. Spoke with homeowner about the scope of work. Shut off power to system. Disassembled flue start and inducer motor assembly. Pulled part. Clean up round assembly. Applied high heat silicone to components. Installed new inducer motor and assembly. Cycled the system. Checked amps, pressure switch and CO in the cabinet. Sy
Arrived at the home to preform a blue shield club maintenance. Was greeted at the front door by the customer and I was shown where the thermostat was located. The customer stated the heater seemed to be working fine to his knowledge. While preforming the maintenance I checked out all aspects of the furnace. Checked the blower motor, induce draft motor, all safeties, capacitor, gas valve, pulled and cleaned the flame sensor, checked igniter for proper ohms and operation, pressure switch, pressure switch hoses, 90% drains, evaporator coil for cleanliness, blower wheel for cleanliness and proper balance. Overall system is in great working condition with no repairs needed on the system.
I arrived for a silver club membership fall tune up. I inspected the upstairs and downstairs systems and found both systems to have had multiple parts replaced or repaired. I cycled both systems on and checked all components and cleaned the burner cabinet and flame sensor. I cycled the systems on from the thermostat and left them running to the homeowners preference.
Arrived for previous customer two system non club tune up. Spoke with homeowner about their systems performance. Cycled both systems on at the thermostat. Inspected heat exchangers, motors, capacitors, hsi, flame sensors, pressure switches, and all components/ connections. Pull and clean flame sensor. Inspect coils, test temp rise and gas pressure. Button up systems and change customer provided filters. Found hall cap getting weak reading 3.8/5mfds. Spoke with homeowner about my findings. We decided to go ahead and replace the run capacitor. Replaced cap verified amps and mfds Both systems are working properly at this time. 0ppm CO detected at a 15min run time. Home does not have any carbon monoxide detectors in it. Recommend installing about 18” off the ground in bedrooms. Hall system run cap at 3.8/5mfd +/-6% Garage system good.
Call back. Left jumper wire on. System is operating correctly at this time. Gave customer a $25 gift card.
Filter plus. Joe(JC)Ritchal. 11/29/2022 Changed filters and checked evaporator coils.
Two system blue shield club heating maintenance. Joe(JC)Ritchal. 11/29/22 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, blower motor capacitor, inducer motor, hot surface igniter, heat exchanger, drain line, drain pan, float switch, evaporator coil, reversing valve, gas valve, gas pressure, gas line, flue, safeties, performed carbon monoxide test and cleaned flame sensor. Both system are operating correctly at this time.
I arrived for a blue member fall maintenance. I first spoke with the homeowner and found that the system has been running to their expectations and has not had any issues. I inspected the system and replaced all filters. I checked all electrical components and the systems evaporator coil and found no issues with the system at this time. I did find that the plenums do have some biological growth in the duct system and recommended one of the two whole house air purification systems that we offer. The homeowner wants to think over the options at this time.
New customer, blue shield plan furnace to be up, with duct inspection. Spoke with homeowner and they recently moved in over the summer and were wanting to make sure their equipment is clean and safe. Inspected ductwork, dryer, vent, and furnace. Checked evaporator coil, drain line, heat, exchanger from above. Checked blower wheel, heat, exchanger from below, heat, tape, blower, and ductwork inside plenums. Smelled a wry small gas leak at the union, and tightened and tested gas fittings to make sure no other leaks were present. Clean flame sensor, checked, inducer, draft motor, flue on 90% furnace and cleaned out drain line. Cycled furnace on and checked amps, temperature, split, gas pressure, replacing caps and static pressure. As an added courtesy, performed a quick capacitor and contactor check in outside condenser. Furnace safety and mechanical systems are all working in range at this time.! The home has 1500 cfm supply air, 1400 cfm return air, and a 3 ton system providing 120
Blue shield club cooling maintenance. Joe(JC)Ritchal. 11/21/2022 Performed full system evaluation and safety inspection. Checked compressor and fan motor amp draws, Dual run capacitor, evaporator coil, line set, Blower motor, blower wheel, refrigerant charge, and left filters for the customers they just change them out not long ago. System is operating correctly at this time.
Blue shield club heating maintenance. Joe(JC)Ritchal. 11/21/2022 Performed full system evaluation and safety inspection. Checked blower motor, blower wheel, inducer motor, safeties, gas valve, gas pressure, gas line, flue, hot surface igniter, heat exchanger, performed carbon monoxide test, checked drain line and changed filters. System is operating correctly at this time.
Water heater is leaking before tune up. I arrived for a non club member furnace tune up. I spoke with the homeowner and found that they are expecting to move soon and wanted to get the furnace tuned up and wanted to know if we worked on water heaters. I inspected the furnace and preformed a tune up on the gas furnace and inspected the 10 year old water heater located inside the hallway closet. The water heater by the furnace is only two years old at this time. I found the hallway water heater to be leaking at the drain valve and is corroding. I made this aware to the homeowner before we agreed to flush the water heater and lower the temperature on the water heater. I flushed the water heater into the bathroom bathtub and removed excessive amounts of sediment. Once the water heater stopped moving sediment through the flushing procedures I cleaned the tub and water heater closet. When I was finished with the water heater flushing and water heater tune up I found the valve to still be d
03NOV2022 Jason B Arrived for fall tune up, spoke with homeowner about the systems performance, everything is working, we have ran the heat. Cycled system into heating at thermostat. Inspected heat exchanger, HSI, capacitors, motors, coils, and all electrical connections/ components at the furnace. Ran systems ~15 min 0ppm CO x3 Removed wasp nest from downstairs flue, found coil and blower motor in need of a more in-depth cleaning. Found HSI at 100 ohms and ready to be replaced, as well as downstairs run capacitor at 12/20 mfd. system above second story has come apart at the coil and furnace connections and needs to be releveled. Concord system above garage is in great shape. Replaced 4 24x14x1 filters filters were very dirty and not being changed in between visits went over filter plus plans. Spoke with homeowner about my findings we decided to take care of the HSI and run cap today and will return on 16nov2022 to re level the upstairs equipment. We will collect payment upon completi
18NOV2022 Jason B Arrived for fall tune up. Spoke with homeowner about the systems performance. Everything is working fine. Cycled system on at the thermostat. Inspected the coil, blower cabinet, motor, capacitor, HSI, heat exchanger, and all components at the furnace. Checked gas pressure and all amps. System is running properly at this time. Ductwork is very old and should be replaced.