Ray was very efficient and professional. Found the problem and explained what needed to be done - what parts would have to be replaced. Appreciated so much that they were able to come by the same day I called and locate the issue - especially in the middle of the heat wave we are experiencing. Am sure they are overwhelmed with work but he was so nice and helpful.
Kianoosh and Jeramiah were so friendly, genuine, polite, and conscientious as they worked carefully to communicate what services they could provide to clean all the air ducts (intakes and outtakes), showing me what each duct looked like before and after they cleaned and sanitized everything. They worked systematically and thoroughly, making sure that they were careful to not miss any detail. I enjoyed the opportunity to chat with them as they worked. Highly recommend!
Very nice technician .
Jake is my go to guy. Professional, kind customer service is alway given
Explained everything and did a great job. Would definitely call Interstate again.
Rob was professional, prompt, and did a good job working with us.
Excellent and professional service. Would highly recommend.
Time kept getting moved back day of appointment, but when the tech got on site we couldn’t have asked for a more knowledgeable or courteous one.
I arrived for a previous customer no cool call. I inspected the same system I serviced last time I was out. I inspected the system and found that the system will run but the refrigerant charge is low. I made this aware to the homeowner and suggested to preform a leak search to see where it is leaking from and what it outage to fix this issue. We decided to just add what refrigerant the system needs at this time. I added 3.12 pounds of R22. This is 2/3rds of what the system holds. I explained the decline leak search and that there is no warranty on the refrigerant. We discussed the red club plan and that if we signed up on the plan that there would be a 15% savings on the refrigerant at this time. The homeowner wanted to wait and purchase the plan before they replace the system to get a discount on the system. I explained that you cannot purchase a club form and gain all the benefits all at once there is a time frame to gain the $2000 off a new system replacement. But it is not within t
Ray F 8/4/22 Arrived to a silver club member ac tune up and the customer’s father met me at the residence. I inspected the condenser and found the refrigerant charge to be normal. Contactor, wiring and disconnect n good condition. Capacitor is within manufacturer specifications. Compressor and condenser fan motor amps are ok. Inspected evaporator coil and found it to be clean. The blower motor, wheel and housing are clean. Blower motor amps are normal. Return and supply temperature differential of 21 degrees. Condensate drain line is clear. Cleaned condenser coils. System is working properly at this time. Thank you for your business.
Ray F 8/4/22 Arrived to a silver club member ac tune up and the customer met me at the driveway. I introduced myself and asked how his air conditioner has been working this season. He stated it has been working pretty well and showed me where the equipment was located. We inspected the furnace and evaporator coil and found the blower motor, wheel and housing to be clean. Blower motor amps and capacitor are ok. Wiring is in good condition. Temperature differential is 21 degrees. Return of 75 and supply of 54 degrees. The evaporator coil is clean and in good condition. Condensate drain line is draining properly. Inspected the condenser and found the coils to be dirty. The refrigerant levels are normal. Contactor, wiring and disconnect are in good condition. 45/5 run capacitor is at 14.5/4.8. With customer authorization, I replaced the run capacitor. Cleaned condenser coils. Compressor and condenser fan motor amps ok. System is working properly at this time. Thank you fo
Jesse 8/3/22 arrived at job met with customer cleaned condenser coils checked amp draw could not read name plate but compressor is reading 10.4 amps and fan is reading .6 amps checked evap coil it is clean and checked drain line and float switch all working checked charge it is in range. Tstat was at 80 degrees customer set point blowing out 59 degree air changed filters system is working at this time
Ray F 8/3/22. Arrived to a new customer no cool service call and the customer met me in the driveway. I introduced myself and asked what ac issues he was having. He informed me that the ac was blowing warm air and showed me where the equipment was located. We inspected the condenser and found the compressor inoperable. The condenser fan motor was running. The 45/10 mfd dual run capacitor was reading 0/9.8. With customer authorization, we replaced the run capacitor and inspected the system operations. The refrigerant levels are normal. Contactor, wiring and disconnect in good condition. Compressor and condenser fan motor amps ok. Condenser coils were very dirty. Cleaned coils. Recommend routine preventative maintenance on the system. Offered our program, but the customer is selling the home. System is cooling properly at this time. Thank you for your business.
Jesse 8/3/22 arrived at the job changed filters, cleaned condenser coils. I changed batteries on tstat customer supplied got in attic and checked amp draw on unit max amps is 8.6 unit is reading 6.1 checked operation of float switch and checked drain Lines the evap coil is clean drain pan is clean the install looks nice they did a good job. The compressor is rated at 16.7 amps it is running at 11.2 amps the condenser fan is rated at 1.4 amps and is running at .6 the sub cool is rated at 9 degrees and is running at 9.6 degrees system is working at this time customer wants to do the filter plus plan but needs to wait a month
Jesse 8/3/22 arrived at job changed 4 10x20x1 filters. Then I washed the condenser coil checked charge sub cooling is rated at 9 degrees and it is running at 9 degrees checked float switch for correct operation checked drain line for proper flow. Checked amps on all motors all are in range the furnace is rated at 13.9 amps and running at 10.6 the compressor is rated 21.4 and running at 15.3 the condenser fan is rated at 1.2 and is running at .7 system is working at this time
Performed preventative maintenance on AC system. Inspected filters, blower assembly, motor, capacitor, electrical components, evaporator coil, drain and overall condition of equipment in closet area. Blower motor was replaced recently, and was operating properly. Made sure all the wiring was connected. Washed the condenser coil thoroughly. Inspected the condenser coil, capacitor, contactor, compressor, fan motor and operation of outside system. Checked thermostat operation, wiring, amps, temperatures and pressures of AC. System is cooling properly within manufactured specifications at this time. Gave new homeowner information on maintenance plan, seeing she didn’t have an AC system in the previous state she lived in. Recommended plan to help her out with upkeep of the system and filters.
31JUL2022 Jason B Arrived for new customer no cool. Spoke with owner about the issue, they had a guy out who said one just needs refrigerant and the other was shut off at the disconnect. However, neither system is working presently. Currently it’s raining and both systems are on the roof I cannot access them safely. We will call Monday morning and schedule an appointment. This needs to take priority as they cannot open the store until it is fixed. Jake Kring. Aug 01 22. I arrived to inspect a system for repairs. I found the blower motor on the American standard system to have locked up due to the blower wheel coming apart and warping the motor brackets. I made this aware to the tenants and the owner and made it aware that I would have to get the OEM factory parts due to the way this system was assembled. They wanted the parts to be overnighted and not waiting for the standard shipping. I ordered the parts and had them overnighted per the customer request. I will return as soon as I c
First time customer for dryer vent cleaning (attic discharge). Went into the attic to inspect dryer vent (dryer vent runs through first-second story discharging out the roof). Cleaned out the vents after we made sure the dryer vent was Intact. Ran three passes to get as much lint out as possible. Once done, I shot vac up all the residual lint off the floors and dryer vent.
Jesse 8/1 /2022 arrived at job found filter dirty and sucked up to to motor cage replaced filter checked charge and tuned up system let unit run looked for leak could not find. I think the unit froze up and customer turned unit off before arrival system is working at this time
31JUL2022 Jason B Arrived for new customer no cool at Variant Sneakers and Apparel. Spoke with owner on the phone about the issue. There’s a loud buzz at the furnace and it’s not cooling. Spoke with staff about it the breakdown. It pretty much just cut on the other day. Inspected furnace and coil. Found ac not running. Ac is on the roof. Inspected AC found run capacitor out. Replaced cap and cycled system. Checked amps. System is cooling at this time. I was not able to check anything on the roof besides amps due to rain. If there is anything wrong or the system fails within the next 30 days we will waive the service call fee.
Ray F 7/29/22. Arrived to a previous customer no cool service call and the customer met me at the front door. I introduced myself and asked what ac issues she was having. She stated that there is no air blowing through the vents. I inspected the system and found the condenser running, but no blower. Disassembled the furnace to get to the blower motor. We have voltage to the blower. Inspected the control board and found it to be burnt on the back side. Will need to order new control board and return to repair. Will have pricing on new board asap. Thank you for your business.
Duct cleaning inspection for home with single system set upstairs and ductwork for both upstairs and downstairs. Customer just had a new system installed and just had filters replaced. Counted 17 cleanable supplies and three returns. Upstairs supplies are in the floors and several need to be shop vac before they can be duct cleaned. All three returns will need a level two cleaning, as the extra dust will just take more time to clean out. Went over cleaning options with customer and they agreed to have scope of cleaning done today. Layed drop sheets where needed. Shop vac floor supplies upstairs of heavy debris. Cleaned vents and grills with spinning brush. Duct cleaned supplies with 2 to 3 passes each. Duck cleaned returns with 5 to 8 passes each. Sprayed in hospital grade disinfectant. The two supplies in the living area had a good amount of mildew buildup on them, so I wash them out thoroughly outside. Replaced Supplies call, returns and filters. Talked to customer about changing fi
Ray F. 7/29/22. Arrived to a non club ac tune up and the customer met me in the driveway. I introduced myself and he showed me where the equipment was located. I inspected the blower motor, wheel and housing and found it to be clean with the wheel in alignment. Blower motor amps and capacitor are ok. Evaporator coil is clean and free of any obstructions. Condensate drain line is clear. Wiring is in good condition. Inspected condenser and found the refrigerant charge to be normal. Contactor, wiring and disconnect in good condition. Capacitor is within manufacturer specifications. Compressor and condenser fan motor amps are ok. Recommend surge protection for the system to protect from power surges. Temperature differential is 21 degrees. Cleaned condenser coils. Recommend routine preventative maintenance. System cooling properly at this time. Thank you for your business.