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Jake came out to give an estimate on a whole home HVAC replacement and I couldn’t be happier with his service. He was extremely knowledgeable and thorough in his inspection and made great recommendations to ensure my new unit would be as efficient as possible. He was patient in answering all my questions and not once did I feel like he was just trying to make a sale. He genuinely wanted to do what would be best for me and my home. I can’t wait for my new system to be installed!
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Jason Brown (Interstate Heating & Air-conditioning’s technician) did his job excellent during the estimation processes. He has been kind, considered, respectful, and knowledgeable person. I am very satisfied.
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Isaac is always very prompt and courteous. He’s thorough in system checks and I trust him.
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Technician Joe R. was really conscientious and explained that the blower wheel for the furnace couldn't be cleaned properly without removing it from the housing. He tried cleaning it while inside the housing but not done to his satisfaction. He called before proceeding because it would be labor charge to remove the wheel. I agreed with Joe that this prevention would keep the furnace running perfectly and help prevent problems later. Not everyone would take time to see that something is done right. I was very satisfied.
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Austin, I gave a pretty lengthy report to the Better Business Bureau. I rated your service with 5 stars and Excellent Service. I think Interstate should get a copy of it within a few days of my report. Thanks for all of your excellent service!
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Tom was quite knowledgeable and thorough. He found a problem I didn't know I had, took a video, and explained my options clearly. He followed through with arranging a replacement and was very pleasant to deal with.
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I would feel very confident in recommending this company to a friend
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A credit to the company I depend on for my heating/air services.
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25FEB2025 Jason Brown Arrived for blue club fall tune up service. Spoke with staff about the systems performance. They explained that it’s working fine. Disconnected power from equipment. Inspected heat exchanger, evap, and blower wheel. Cleaned flame sensor, and ohmd HSI. Restored power and checked through all safeties before cycle the system on. Verified inducer motor and amps. Gas pressure is at 3.45 and heat rise ~50. Flame is good and burner crossover clear. Allow system to run for ~15 min and then checked for monoxide. 0ppm CO Detected. Checked run capacitor and all duct connections. Replaced 16x20 fresh air filter and both 14x30 filters. System is heating properly at this time. I did however find several concerning rust spots and rings on the furnace. I would recommend replacing it before these become an issue. I’ve attached photos and videos of my findings. Please give me a call with any questions at 405-323-8236 thanks guys!
Tom M. 2-25-25. Blue shield furnace maintenance. Air filters are clean. Cleaned flame sensor. Blower motor bearings are good capacitor reads 7.6. Set gas pressure to 3.5 inwc. IDM amps .9 Flue Co 19 ppm. Inspected the heat exchanger noticed no issues. All components test with manufacturer specifications. System is heating properly at this time.
Jake Kring. 02-24-25. I arrived for a club member system replacement estimate. I inspected the system and found the system to be in a garage closet with under sized duct work on supply and return duct. We discussed the location of the system and found that it’s a upflow in a garage closet. I explained how we can put the system in the attic and gain far better airflow to give the system a better and longer life. We decided to bid the system and put the system in the attic. I explained the new duct sizing and why we need more return cut ins and that the new grills will be sized to replace the two way grills without any sheet rock replacement or patches. I will be following up with the homeowner tomorrow.
21Feb2025MarioP. Discuss scope of work with homeowner. Disconnected all electrical, flue, gas. Strapped up return plenum. Removed existing furnace. Installed new furnace. Reconnected return plenum sealed with metal tape and mastic. Reconnected all electrical, flue and gas. Cycled system on heat and adjusted gas pressure. System is working fine at this time.
Dryer vent cleaning. Joe(JC)R. 02/21/2025 I arrived to perform the customer’s dryer vent cleaning. The customer didn’t have any questions. I moved the dryer and inspected the dryer vent. The vent had a large amount of lint in it. I began to clean the vent. I removed a large amount of lint. The lint was helping trap moisture in the vent. I made sure the vent was clear.
Jake Kring. 02-21-25. I arrived for a tune up on a 19 year old furnace. I inspected the furnace and all electrical components as well as the heat exchanger and combustion readings. I found all readings to be within manufacture range. I did find the heat exchanger to have heat stress but no fractures or holes in the heat exchanger at this time. The furnace is running and heating as best as it can for he age and condition of the furnace.
Austin 2-20-25 Came out for the service call visit to check on the Lennox air handler and during the visit I discovered that the sequencer was not sending proper voltage over to allow the heat strips to come on and work as intended. So after speaking with caitlyn, we got approval to get it swapped out and after doing so I discovered that. I could only get one heat strip working on the system because the other heat strips are bad which is probably why the sequencer went bad in the first place however, they have more heat now than when I arrived so we are certainly going in the right direction on getting them fixed up All the way but as of now it is not at its full heating capacity on the electrical heat strips, but after talking to Miss Kaitlyn, she is going to speak to the landlord to get some more information on some financials and call into the office to get it scheduled and taken care of which is totally understandable And we will patiently await her phone call, but as of now the
Jake Kring. 02-20-25. I arrived for a 43 year old furnace not heating. I spoke with the homeowner and she explained that the system will run but cycled off for a long period of time. I inspected the system and found the heat exchanger to have fractures in the furnace heat exchanger. I explained that the model number on this system is halfway missing but if we could even find a heat exchanger for this furnace it would be a long wait time and the cost of replacing the furnace vs repairing the furnace would be about the same cost and we would have a long wait time if we could find a heat exchanger. We discussed the warranty on the new furnace replacement and a full system replacement and we decided to only go with the furnace replacement at this time. She wants to keep her 41 year old condenser and did not want to take advantage of the full system replacement with a free furnace. I showed her the difference in the cost and how much she would be saving at this time and we only decided to r
Jake Kring. 02-20-25. See notes for tech lead.
17FEB2025 Jason Brown Arrived for a replacement bid. Spoke with Yilmaz about his systems performance. He showed me the furnace and explained that there is a crack in the heat exchanger. Found the system to be a downflow, homeowner mentioned that they were getting some sand from the registers years ago but not now. I asked to inspect the ac and ductwork, but the attic access is blocked and homeowner showed me a picture of the model and serial of the AC. Inspected furnace and evap and sized equipment based on what was available. Discussed financing and warranties. I explained we can change the system out but without addressing the ductwork it can cause major problems. Attached are discussed quotes. It was good meeting you thanks for giving us a call! Jason Brown 405-323-8236
Came out to perform preventative maintenance on heat pump system. Discussed with customer about maintenance, filters, and any issues. Inspected air ranger filter, uv bulb and HEPA filter. HEPA filters will need to be changed in the attic, and we need to order more air Ranger filters for customer. I let customer know that we will order all filters needed and come back to replace them. I inspected the blower assembly, heating elements, wiring, and overall condition. Cycled emergency heat and checked amps on heating elements. Checked heat pump operation and pressures. Overall system is operating properly at this time.
Jake Kring. 02-13-25. I arrived for a 21 year old infinity furnace tune up. I spoke with the homeowner and found that the system has been running well but they keep the temperature low at night and turn the system up to 67 deg during the day. I inspected the system and found the return grill to be missing and the blower wheel and coil to be in need of cleaning. The system will cycle on and run in heat normally. The drain on the fur is clear and moving water without any issues. I informed the owners daughter to plan on replacing the system and get it filtered correctly to keep the system running well. I also recommended to replace the system due to age and cost of repairs and cleanings. They wanted to let the system run for now and not do anything to get the system clean at this time.
Austin 2-13-25 Completed the furnace tuneup on the carrier 80% downflow system. During the visit, I went through the system, thoroughly checking all of the mechanical parts even with the homeowner outside with me he was even able to see all of the things I was checking and doing and threw my analysis of the system to ensure that it has the best functionality as possible. Everything passed the test as it should, and no reason to repair any parts or be concerned. As of right now everything was running how it Should, I did clean up inside the furnace a little and adjust some of the gas pressure on the gas valve but outside of that nothing else was needed. I didn’t even need to really clean the flame sensor but I did during today’s visit anyways just as a precautionary, but all in all the system is running great, and it is holding temperature inside the home very well . I got to meet the homeowner Jeffrey and he was a very nice man and it was a pleasure to meet him. We were able to tal
Jake Kring. 02-11-25. I arrived for a club member duct work estimate. I inspected the system and found the unit to be a upflow in a hall closet. I sized the air flow to all rooms and bid to replace the duct per the correct air flow to all rooms. The homeowner wanted a bid to leave the same size duct in place and not to replace the grills or supply boots. I explained that there will be no comfort guarantee if we only replace the duct with what size is already in place. They wanted to go over both estimation and see what they will want to replace the dust work with.
10FEB2025 Jason Brown Arrived for silver club no heat. Spoke with homeowners about the system’s performance. They explained that they had their tune up on the 24th of January, and yesterday the system stopped working. The filters were replaced last Friday. I found the thermostat set to 68 calling for heat, and the system idle. Inspected furnace and found it locked out. I reset the lockout and the system cycled into heating. I checked all amps/ and motors. Verified evap and blower wheel are clean. Tested safeties for weak or loose connections. Checked gas pressures and heat rises. All pressures and heat rises are within manufacture specs. Discussed findings with homeowners. We decided to leave it be for now and to call in when/ if it stops again to catch what is going on. As of now the system is working properly at this time. Thanks!