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Was very disappointed that the compass actor on the unit was replaced two years ago, had gone out again. Had maint done on unit 3 mo earlier no rec of compass being cked. I guess you replace them every two years now
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Isaac did a good job diagnosing the problem and explaining what he was doing and answering my questions. He is a very pleasant guy.
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As always, Isaac did a great job. He's always very polite, knows what he is doing and explains things so that we understand too. He always gets the job done efficiently and we have total confidence in his expertise.
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Our air conditioner was out in 90 degree weather. The technician was able to arrive earlier than the scheduled time which was great! All issues were explained and approved before work was done. Couldn't ask for anything better.
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Kevin is highly professional and highly knowledgeable. He explained what he was going to do. He did it in a timely manner and let us know if there were things that needed to be done.
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Kevin, was friendly, courteous, professional and was very thorough In doing his work at our home!
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I felt confident my ductwork was cleaned thoroughly. All my questions were answered. My house left clean of debris
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Kevin provided thorough service and answered all my questions.
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Kevin came out for my annual A/C checkup and was absolutely amazing! He was extremely thorough and got my system in tip top shape for the hot months to come. I needed a couple new capacitors and a kit to reduce the electric pull on start up and Kevin took care of everything. He showed me all the readouts so I would know that he was being honest about the necessary repairs (although I never doubted him). He patiently answered all my questions and addressed all my concerns. He even was able to help me see the value in becoming a blue shield member, so I signed up. Kevin, you rock!
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Kevin was on time. Very helpful to explain teadings and answer my questions very well. Enjoyed his discussions on equipment. One correction. Our outdoor Ammana is 15 years old not 25.
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Jake K. I arrived for a club member tune up. I spoke with the homeowner and found that one washable filters had sucked into the duct work and she can’t find it. We inspected the system and I found the filter located behind the blower housing but did not get into the blower wheel. The filter is held between two plastic grates and one grate is missing in the duct work. I explained that we will have to get a camera and run through the duct work due to the duct work is traveling through the 2nd story from the first story garage. The duct work is undersized and is causing the airflow through the duct to be more airflow than normal and is pulling the filter into the duct work. She had other washable filters and I placed a filter in the filter grill. I then inspected the coil and found it to be a clean coil but I did find it to be rusted and I showed the homeowner. We then inspected the condenser and I found the condenser to be stopped up and to have a lot of buildup in the condenser base. I
Came out to call for a system having a condensation issue. Customer stated that the system had some water dripping from the secondary drain and missing the pan, which caused a little bit of water to come through a vent closest to the unit. I checked system over and found no issues with a clogged drain line. Customer changed filters recently as well. I inspected the evaporator coil and found minor build up on the coil and a little bit of residue in the condensation pan. I believe there might’ve been a minor blockage that was at the discharge port of the primary line. I was able to clean it out with a rag. I tested system to verify everything was operating properly. System is cooling and there are no other issues present at this time. I advised customer start planning for replacement due to the unit being 18 years old.
Came out to call to recheck ductwork that was behind a stem wall that was hard to get to. Customer had a company bust out part of the unused stem wall to gain access to the southeast part of the home. I checked ductwork and did in fact see a duct that had come loose that customer was loosing air from. I let customer know what I found today and what I found previously, and what it would cost to fix them. Told her I had already picked up the items needed to complete it today if she wanted. Customer had me go ahead and repair the duct coming apart and sealing up a couple of seems that were leaking air. I strapped up the ductwork that was coming apart and was able to secure the duct in place with screws and metal tape to cover the seems. As of right now those were the only issues noticed during my inspection. There is no damage from pests to the ductwork at this time, customer just had a duct come apart.
I arrived for a recall on a system we recently installed a control board on. I inspected the system and found the condenser fan motor to be over amping and hot to the touch. I Informed the homeowner of the issue on the system and we briefly discussed replacing the system or repairing this system. We decided to replace the condenser fan motor. The motor that is needed is not one we have stock at the time I was first out. We decided to replace the model this coming Monday. The control board and motor will have a 1 year warranty and the capacitor will have a 5 year warranty.
21JUL2024 Jason Brown Arrived for new customer no cool. Spoke with Zach, and Mike about the systems performance. It stopped cooling and got very warm in the house, now it is working. Inspected furnace, evap, ac, ductwork, and insulation. Found drain runs vertically about 18” at the end of the run and drains back down into the washer drain. This is creating a giant p-trap. System is equipped with a float switch that is tripping and stopping the system from working. Found AC over charged, blower wheel dirty,AC on 20a breaker but rated for 30a, and type B-vent in contact with combustibles at roofline. Spoke with homeowners about my findings. They decided that they would like to try to make repairs themselves. Attached are estimates, if there’s anything else we can do for you please call. System is cooling at this time with a 16 degree delta. I cannot guarantee the systems performance as no repairs have been made at this time. zpearson1084@gmail.com Zpearson84@gmail.com
No cool. Joe(JC)R. 07/19/2024 I arrived to a call where the customer said that the system wouldn’t turn on. I found that the thermostat had locked up and needed to be restarted. I then inspected the system. The furnace and coil were in good shape. I found that the compressor wasn’t starting and the hard start had failed and the capacitor was getting weak. I got permission from the customer to replace both parts. I replaced the parts and reinspected the system. The system is running well at this time.
19JUL2024 Jason Brown Arrived for non club no cool. Spoke with Homeowner about the systems performance. The lines are freezing and it’s not cooling very well, the AC is original to the home from 1998. Inspected evap furnace and ac. Removed filters checked evap for airflow restrictions, checked charge. Found AC low on r22. Discussed repairs vrs replacement. We decided to get a couple estimates for replacement. Checked over equipment sizing and electrical found breaker panel stating that the breaker for the AC must be no larger than 30a we may need an electrician to update this. Also found ductwork undersized particularly on the return side. Leaving estimate for a cut in as well. Homeowner requested I leave the system running. I cautioned them about the emergency pan filling up. If that pan fails, over flows, or anything it will cause water damage. Cateb@crossroadsyfs.com
Jake Kring. 07-18-2024. I arrived for a system not operating after the water heater was replaced. I spoke with the homeowner and he explained that he had a roofing company out and had created a leak in the line set and they system is not running and was worried that the new system that was installed was not functioning correctly due to a possible additional leak or the same leak that was repaired. I inspected the system and found it to be holding 289 psi on both the low and high side of the system. I then inspected the indoor system and found the drain line to be slanted up and the float switch to be holding water. I disassembled and made sure the drain line was clear and found it to be clear. I reassembled the drain line and made the line run at a downward slant to drain the water out. At the time I repaired the drain line and the primer drain pan emptied the system came on and I checked the systems refrigerant charge and found it to be running correctly. I informed the homeowner of t
Came out to perform preventative maintenance on Carrier AC split system. Discussed with customer about maintenance being provided, filters, and any issues she may be having. She needed the filter cleaned in the hallway. Washed customers washable filter. Inspected blower assembly, electrical components, wiring, coil, drain, and overall condition of equipment in closet. Evaporator coil is starting to collect buildup on it, and should be cleaned before it gets worse. Washed outside condenser unit. Inspected the compressor, capacitor, contactor and fan motor. Found contactor pitting and in need of replacement. Checked and tested thermostat operation, temperatures and pressures of condenser unit. Went over recommendations with customer and she approved to clean Evaporator coil and replace the contactor. I completed both tasks and rechecked system operation. System is cooling properly within manufactured specifications at this time
No cool. Joe(JC)R. 07/17/2024 I arrived to a call where the customer said that the system wasn’t cooling the house at all. I when I arrived I found that the system was calling for cool and was blowing air. I found that the condenser capacitor had failed and the compressor wasn’t running. We had replaced the capacitor two years ago and were out here in April for the maintenance. The notes didn’t indicate that the capacitor was weak at that time. The customer gave me permission to replace the capacitor. I replaced it and looked over the system for any signs of issues that could have caused the capacitor to fail. I was unable to find any issues with the system. The capacitor on the compressor side was at 45MFD and on the fan side was at 7.4. The capacitor specifications call for 45 for the compressor and 7.5 for the fan.
Isaac J. Came out for a system issue where the thermostat shuts down randomly and customer has to pull the thermostat off the wall to reset it and it works for a while. I checked thermostat operation and found the thermostat operating properly at this time. Customer says that he’s had to reset it multiple times throughout the day. The version of the thermostat needs a micro SD card with the update to upgrade software. Told customer that I would get with my rep to get the update to see if that fixes the issue. Isaac J. Came back to replace Carrier infinity thermostat under warranty. Current thermostat is going blank randomly, and I looked over system to make sure nothing else is causing it. Thermostat had an update and is continuing to have problems. Swapped out thermostat and went through system functioning and settings. Customer will set up the scheduling through his phone. Unit is operating properly
Jake Kring. 07-17-2024. I arrived for a tune up on a P-tac unit in the sun room. I spoke with the homeowner and found that the system needs to be looked at and see what they can do to improve the systems performance. I inspected the system and found the coil to be dirty and the filter to be missing. I brushed off the coil and sprayed the blower wheel down and wiped all debris off of the components that needed to move air. I then cycled the system on and found the system to have good air flow and the evaporator coil started to freeze over. I explained that I would recommend to start to plan to replace the system vs trying to make major repairs to this P-tax system. Over all we improved the performance of this system and its cooling and moving air better than it was.
No club AC maintenance. Joe(JC)R. 07/16/2024 Performed full system evaluation and safety inspection I arrived to perform the customer annual AC maintenance. The customer didn’t have any questions and said everything was running well. I then washed out the condenser coil which was extremely dirty and then checked the furnace and evaporator coil. The furnace for the most part was in good shape but the blower motor capacitor was starting to get weak. I then checked the condenser which was running well but the condenser capacitor was starting to get weak as well. I got permission to replace the capacitors and rechecked the furnace and condenser. The system is running well.
Blue shield club AC maintenance. Joe(JC)R. 07/16/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer annual AC maintenance. The customer said that everything was running well and didn’t have any questions about the system but wanted to follow me into the attic to check for mouse droppings. When I went into the attic I didn’t see any obvious signs of droppings. I then Washed out the condenser then checked the furnace and evaporator. Both were in good shape and running well. I also checked the drain pan and line. Both were clear and in good shape. I then checked the condenser which was for the most was running well but the condenser capacitor was getting weak. The system is under a part warranty for about a year. The customer wants to wait to have the repair done.
Jake Kring. 07-15-2024. I arrived for a silver club membership water leak issue. I spoke with the homeowner and found that the system is running and keeping the home cool but it’s leaking water inside and outside. I inspected the system and found this system uses I control board vs a contactor and the board has failed and is keeping the system from shutting off causing the system to freeze up on the off cycle. I am unable to check the systems refrigerant charge due to this system has ice on the coil and the system is not running correctly. I tracked down the board and informed the homeowner of the issue and we decided to order the board. We will pick up the board tomorrow when it’s been delivered to the manufacturer and come back out to replace the board to see if the system will run or need other parts if the system is not running correctly at that time. Jake Kring. 07-16-2024. I arrived to replace the control board in the condenser. Once I replaced the board I cycled the system on