Interstate got a technician to my house in less than 24 hours. He identified the problem and made the repair quickly. The cost was reasonable. He also cleaned the AC coils as a courtesy and offered suggestions for future service.
Wish it hadn't cost so much. Had to have it, and am thankful it was fixed
Jason was very helpful and I am very appreciative that he came after hours to fix my air conditioner that was leaking water, from being worked on earlier that morning.
Called and they responded within just a couple of hours! Ray was awesome and got my air fixed in no time! I will definitely call them if a need anything else!
James was great. He came out on a Sunday morning and fixed my AC in no time. He honored the warrantee and saved me some money. He checked the whole system and gave me tips on taking care of my AC during these 100+ degree days. Thank you! I will continue to use Interstate for all my heating and air needs.
Quality service every year!
Kianoosh and Jeremiah showed up on time at my house and were amazing. They were so respectful and thorough in the way they did things. When they determined the original duct cleaning plan would not suit my needs, we collaborated on better ideas. They explained everything and made sure I was good with the plans. Once they finished they called and texted me to make sure everything was back in place correctly. Really good communication and follow up throughout the process. I am thoroughly impressed with Interstate Heating & Air on all levels.
Called because AC not cooling well. Because of hot weather they said they would schedule the Tune Up the day I called even though they were already booked up for the day. When they came and checked out the system it was discovered that services of an electrician were needed. Told me to call them as soon as electrician corrected problem and they would come and finished their work. Electrician came late in the day and I called thinking they would come the next day. However, they came back at around closing time to finish the work on the Tune Up and did not charge extra since they drove over 26 miles.
I will never use another HVAC company because Interstate Heat and Air is always timely, professional, kind, and honest. It is a company of the highest integrity and customer service.
Rodney was great! He was extremely thorough in his tune up inspection and identified an issue that would have caused my AC to stop working this summer. Tune up is totally worth the price. I will definitely be having Interstate back to tune up my furnace this winter.
Kianoosh was very kind, considerate, and professional. I would recommend him, or Interstate to anybody!
We have used Interstate for several years now, and they have always shown up on time and done the work efficiently and honestly. Highly recommend
Ray F 8/8/22 Arrived to a new customer no cool service call and the customer greeted me at the front door. I Introduced myself and asked what air conditioner problems he was experiencing. He stated the air conditioner hasn’t been cooling since yesterday and showed me where the equipment was located. We turned the breaker on in the garage and inspected the system. Found the compressor running but no fan motor. The 70/5 run capacitor is reading 49/0. Condenser coils very dirty. Contactor, wiring and disconnect are in good condition. Quoted pricing to replace the capacitor and offered our maintenance program. Authorized repairs and we replaced the capacitor with a 70 mfd and a 5 mfd. cleaned condenser coils. Turned system back on and checked operations. Compressor and condenser fan motor amps are normal. Refrigerant levels are ok. Return and supply differential of 19 degrees. System cooling properly at this time. Recommend routine preventative maintenance on the system. T
Jake Kring. Aug 06 22. I arrived for a co cool warranty call. I inspected the system and found the secondary drain pan to be full of water agin. I emptied the water to get the system running. The homeowners have a surprise birthday party I was trying to get them cooling as fast as possible. I vacuumed the water out of the secondary drain pan and got the system running. I blew nitrogen through the system and felt no resistance in the drain line. I suspect that the system is condensating somewhere. I was not able to pin point it. I left with the system running knowing I may have to come back and spend more time to isolate the problem. I did not charge for this service today. If this happens agin please call us and we will come back to isolate the issue.
I arrived for a previous customer no cool call. I spoke with the homeowner and found that the system outside will not run. I inspected the system and found the capacitor to have failed. I made this aware to the homeowner and we decided to replace it. Once the system was running I checked the systems refrigerant charge and amps and found the system to be running low on refrigerant. I made this aware to the homeowner and suggested to preform a leak search and explained the no warranty policy on the refrigerant without a leak search with repair. We decided to just add what refrigerant was needed to get the system to run properly. I lowered the superheat from 42 deg down to 14 deg. I gained a 22 deg temperature drop across the evaporator coil. This system is running to its best abilities at this time.
Kianoosh M Aug 5th, 2022. Sheet rock repair from August 1st condensate leak. Met with Sheetrock contractor, Richard and after looking over scope of work, he was able to finish repairs today. Sheetrock repaired, patched, textured and repainted with customer supplied paint and clean up to customer satisfaction.
02AUG2022 Jason B Arrived for golf member noise call. Spoke with homeowner about the noise. Condenser fan is making an awful noise we turned the system off. Inspected AC. Cycled system. Checked fan amps. Spoke with customer further it’s not making the noise now, but it was. Offered to go ahead and replace it. Tried a 1/6 hp motor, but that was too big. Reinstalled original motor. Will call carrier in the morning for replacement availability. Jake Kring. Aug 5 22. I arrived for a gold member motor replacement after our previous technician found that the bearings in the motor are failing. I replaced the motor for the homeowner and cycled the system on and found the new motor to be running correctly but the condenser fan blade is unbalanced and causing the system to have a wobble to the condenser. The top of the condenser is getting weak and not holding up well with time. This system is running properly at this time.
I arrived for a warranty call on a system we installed. I spoke with the tenant and found that the system is cooling now but it did get up to 80 deg. I checked the systems and found it to be running properly and the refrigerant charge to be set at 15/16 deg. The room where the thermostat is located has the worst air flow in the house. All rooms are getting anywhere from 380-580 FPM for air flow. The two supply ducts are getting somewhere less than 100-120 FPM of air flow. The tenant wants the temperature in the house to get to 65 deg and the thermostat is holding at 70 deg at this time. I did find the transition from the furnace to the plenum has a hole in the back of the plenum and this is bringing in attic air. We will be in contact with the tenant to schedule to come back and fix the plenum transition.
I arrived and located the apartment. I spoke with the homeowner and we had a language barrier. He brought me into the apartment and showed me the outlets and that he had some sparking and wanted others moved. He also showed me the stove and thermostat and said notify worked. I checked the voltage at the air handler and found it to be 112V and it’s a 230V air handler. I gave him the number to Mr electric and wished him the best of luck. I did not charge the customer for this trip. He needs a electrician.
Performed preventative maintenance on 2 systems for customer. Changed out customer supplied filters in home. Inspected the blower assemblies, motors, electrical components, evaporator coils drains and overall condition of equipment in closet areas. Washed condenser coils thoroughly. Customer was having issues with Goodman unit cooling properly. Found the units contactor bad and needing to be replaced. Customer approved repair. I replaced the contactor and cycled unit on. Refrigerant pressures were reading just out of range according to my chart. Let customer know that the system isn’t performing as well as it should due to being slightly undercharged. Discussed options and also replacement. Customer wanted to add refrigerant for now and look into replacement later. I added 14oz’s of R22 to the system to get proper superheat. Checked remaining components, amps, temperatures and pressures of other condenser as well. Both systems are cooling properly.
Install draft hood connect
02AUG2022 Jason B arrived for thermocouple replacement, I was here recently to light pilot so I am waiving the diagnostic fee. Spoke with tenants about the last time I was out. It didn’t last 24 hours until it went out. The gas company confirmed it was the thermocouple. Shut off gas, disconnect thermocouple, and burner plate. Pull burner plate remove existing thermocouple. Install new thermocouple. Open gas line and light pilot. Reset temperature. While lighting the pilot I found the high limit switch tripped. Recommend setting the temperature a little under Very High to prevent the tank from going out on high limit. Showed tenant location of switch.
Silver club maintenance. Joe(JC) Ritchal. 08/02/22 Performed full system evaluation and safety inspection. Checked refrigerant charge and subcool. Checked compressor and fan motor amp draw’s. Checked evaporator coil, checked blower motor and wheel, cleaned off filters grills and checked capacitors. Washed out condenser coil. System is operating correctly at this time.
Blue shield club maintenance. Joe(JC)Ritchal. 08/02/22 Performed full system evaluation and safety inspection. Checked refrigerant charge, subcooling, checked compressor and fan motor amp draws, blower motor and wheel, evaporator coil, gas line and flue, washed out condenser coil, and reusable filter. System is operating correctly at this time.
Blue shield club maintenance. Joe(JC)Ritchal. 08/02/22. Performed full system evaluation and safety inspection. Found that the condenser was very dirty. Pulled apart the condenser unit and washed it out. Checked refrigerant and superheat. Checked compressor and fan motor amp draws. Checked capacitor. Charge blower motor and blower wheel. Checked evaporator coil. Washed reusable filters. System is operating correctly at this time.
01AUG2022 Jason B Arrived for call back on recent no cool. Water is dripping from the lights In the laundry room. We got up and looked and found a pipe disconnected. Inspected drain line found pvc lose at T from acid trap. Cut out tee the. Installed new tee reconnected pipe with glue and primer. Tested drains. Cycled system back on. Verified drain is not leaking. Called drywall contractor, cannot get ahold of contractor tonight, will contact homeowner first thing tomorrow morning. Kathy mentioned she did not receive the previous visits invoice. I have corrected the email address and pasting a copy of job notes here. Ray F 8/1/22 Arrived to a new customer no cool service call and the customer met me at the front door. I introduced myself and asked what ac problems she was experiencing today. Kathy informed me that the air stopped working over the weekend and showed me where the equipment was located. We turned the ac on at the thermostat and went to inspect the condenser. We found th
Ray F 8/1/22 Arrived to a new customer no cool service call and the customer met me at the front door. I introduced myself and asked what ac problems she was experiencing today. Kathy informed me that the air stopped working over the weekend and showed me where the equipment was located. We turned the ac on at the thermostat and went to inspect the condenser. We found the condenser not operating. Entered the attic and found the drain pan full of water and the emergency float switch tripped. Quoted Kathy pricing to remove the water from the pan and to cut and clear the pvc condensate drain line as it is clogged. She approved and I used a shop vac to remove the water from the drain pan and I cut, cleared the line with nitrogen and coupled the pvc drain line back together. Inspected the system after the repairs and found it to be working properly. The refrigerant charge is normal. Contactor, wiring and disconnect are in good condition. Capacitor is within manufacturer speci