Professional, knowledgable, polite, on time.
Austin is a nice guy and made my air conditioner cooling again.
Austin did a great job and kept us advised during the service.
Always do a great job. Fast and knowledgeable.
Chris came out and was very kind. After hours!! Can’t say enough good about this company. They are tops. Thank you for your patience with me.
The reason for the visit was my almost 2 yr old system, which you installed, has had an ongoing issue with a freon leak which still has not been locatable. I was only charged for the Freon, but really think I shouldn’t have to pay for it. If it didn’t have a leak, there wouldn’t be a need to add Freon.
I Was not happy with the increased price of the filter.
On June 19, 2021 I arrived to a Blue Shield customer For a noise complaint upon arrival customer stated that we would just output a hard start kit and a new capacitor in and then noise was making a rattling/humming sound I went out to the condenser checked it kind of all the screws on the unit there is no sound after that everything is working properly at this time thank you for your business Mike T
Came out to call for system not cooling properly. Customer stated that the system stopped working yesterday after I left. I told customer that the repairs I made may be a temporary fix and that I couldnâ€™t guarantee how long it would last. I checked system over and found the breaker tripped inside breaker box. Reset breaker and cycled system on. System tried to start but threw the breaker again. Compressor has failed. Went over repair vs replace and let homeowner know that I would discount the repairs made off of replacement. Customer wanted an estimate for replacement with a carrier heat pump. The home is going to be a rental property so I quoted customer a 15 Seer carrier heat pump.
Came out to call for a system not cooling down. We were out recently to do a repair and the tenant stated that the system didnâ€™t seem to be working all that well still. I checked system over and found the fan to be running, but the compressor wasnâ€™t running. We replaced the capacitor when were out last, so I checked the compressor. The compressor was really hot. I took a water hose and ran water over the compressor for a good 5-10 minutes and also washed the condenser coil thoroughly. When the last tech was out, he had washed the condenser, but it still needed more cleaning. I put the system back together, and started it up. AC started up fine. The LRAâ€™s were high, so I recommended a new hard start kit. Landlord approved. Replaced the hard start kit and checked amps, temperatures and pressures of condenser. It was 78 in the home and managed to cycle off at 76 before I left. System is now cooling properly.
Came out to call for a system not cooling properly. Customer bought the home from a previous customer over ours that had moved. Customer stated that the ac wasnâ€™t working. I checked the condenser over and found the fan running, but the compressor not coming on. I checked the capacitor and found it bad. I changed the capacitor out and washed the condenser coil thoroughly. Cycled system on and the compressor was starting hard and loud. Recommended a hard start kit to keep it going. Installed a hard start kit on system, and compressor started a little easier. Told customer that this may be a temporary fix and that they should probably prepare for replacement. If they do decide to replace the system, I told customer that I would discount off new system for repairs made today. I checked amps, temperatures and pressures of condenser. System is cooling properly for now.
17JUN2021 Jason B Arrived for print tune up spoke with Carl about system performance. Inspected Coil, Blower cabinet, motor, and all electrical components at furnace. Moved to outside condenser. Inspected fan, compressor, charge and all electrical components. Found charge slightly off and head pressure rather high. At 255 due to lack of return. Due to systems age we decided to hold off on repairs until its time to install a new system. System is running properly at this time.
Original complaint was the unit was not cooling well. Upon arrival everything was working. Gave the unit a quick wash the checked the refrigerant pressures and electrical. No issues were found on either. Capacitor checked out good and the refrigerant pressures are good as well (subcool 12, superheat 10, indoor temp 72). Potential issue the the amount of space the unit has to take care of extending its run time and taking longer to cool off especially on 95+ days. Overall no issues were found and the unit is working properly.
Original issue was the unit not keeping up. Upon inspection found the unit was on but not pumping. Turned power off to check the capacitor and compressor ohms and everything came back good. Turned the unit back on and everything started working properly. Watched the unit and checked other potential issues for 40 minutes and the unit continued to run with no issues. At this point it is likely that the compressor is failing to pump at time however with it running good for as long as it did there is no way to guarantee that.
Performed preventative maintenance on AC system for customer. Inspected ductwork, zone system controls, dehumidifier, blower assembly, motor, electrical components, evaporator coil, drains, and overall condition of equipment in attic. Put an order in for 14x30 micro power-guard filters. Changed out pan treatments in the evaporator coil and dehumidifier pan. Cleaned condenser coil thoroughly. Inspected capacitor, contactor, fan motor, compressor and condenser coil condition. Checked thermostat operation, wiring, amps, temperatures and pressures of condenser. System is operating properly within manufactured specifications at this time. Dehumidifier dropped humidity in home from 55% to 51% while using the AC.
On June 15, 2021 I arrive to a new customer for a no cool upon arrival agree to the customer and they stated that the unit wasnâ€™t cooling like it did last summer I checked the condenser and found that it had a oil spot in the condenser fins are use my leak detector test it I did get a hit off of leak detector I showed the customer customer stated that he only wanted it fill it up to see how long it will last and then he will decide from there if heâ€™s going to replace the condenser or just keep adding refrigerant I added 2 pounds of 410 unit had 12Â° superheat it was a piston system everything is working properly at this time thank you for your business Mike T
I arrived for a blue member ac tune up X2. I spoke with the homeowner and found that they want to see how both systems are running and operating at this time. I found the outdoor units to be grown over with vines and taller grass. I used a weed eater and cleared all debris from around both systems. I then pressure washed out both systems and checked the systems operation. I found the upstairs system to be running low on refrigerant charge. I made the home aware of this issue and we decided to top off the systems charge with R22. I added 9oz to the system and set the superheat at 9 deg per systems data plate. After the system was charged properly the system started making more water and the drain line came unglued on this 24 year old drain line. I glued the drain line and strapped it up at no cost to the homeowner.
Performed 10 zone AC tune up. Changed all the filters 13) 20x20 and 1)14x24 and cleaned all 10 units. Overall everything is working and cooling properly. Only issues found are on the older units but nothing looks to be critical at this time.
Came out to call. Customer stated that we were out a couple of days ago to fix the other AC system, and the same day after we left they had issues with the newer system we installed about 3 years ago. I checked system over and found the condenser fan motor running backwards. I checked the capacitor and found it depleted. Replaced it under warranty for customer, all he owes is labor for installation. Replaced capacitor and cycled system on. AC came on just fine with no other issues present at this time. The fan motor is pulling correct amps within manufactured specifications. System is now cooling properly.
I arrived for a blue member ac pm. I so with the homeowner and I found out that they are replacing the roof from the last hail storm. I information her that I would want to come back out and inspect the flue on the furnace to see if they reconnected the flue on the furnace. I also replaced all filters for her and checked all electrical compressor and cleaned the condenser. Overall this system is running properly at this time.
Arrive 12 June for a no cool pond diagnosis found that the capacitor on the condenser had failed on both the fan and the compressor side customer authorized replacement of capacitor system is running as it should.
Came out to call, customer stated that their master bedroom wasnâ€™t cooling properly. They have had this issue before and it was a duct supplying the master bedroom had come loose from the plenum. I checked ductwork and found it loose again. I reattached the duct back to the plenum tap. Duct is over stretched to reach the plenum. Recommended that we redo the tap to the bedroom to Jeep this from happening again. Gave estimate to replace the duct coming off plenum from 9â€ to 10â€ and then reducing the 10â€ duct into the existing 9â€ duct. Customer wanted to have it done. I scheduled it for Monday the 21st. Changed out filters for customer in home. Inspected the blower assembly, motor, electrical components, coil and overall condition of equipment in attic. Checked amps, temperatures and pressures of condenser. System is cooling properly at this time.