Kevin is highly professional and highly knowledgeable. He explained what he was going to do. He did it in a timely manner and let us know if there were things that needed to be done.
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Kevin, was friendly, courteous, professional and was very thorough In doing his work at our home!
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I felt confident my ductwork was cleaned thoroughly. All my questions were answered. My house left clean of debris
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Kevin provided thorough service and answered all my questions.
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Kevin came out for my annual A/C checkup and was absolutely amazing! He was extremely thorough and got my system in tip top shape for the hot months to come. I needed a couple new capacitors and a kit to reduce the electric pull on start up and Kevin took care of everything. He showed me all the readouts so I would know that he was being honest about the necessary repairs (although I never doubted him). He patiently answered all my questions and addressed all my concerns. He even was able to help me see the value in becoming a blue shield member, so I signed up. Kevin, you rock!
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Kevin was on time. Very helpful to explain teadings and answer my questions very well. Enjoyed his discussions on equipment. One correction. Our outdoor Ammana is 15 years old not 25.
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Jeremiah was very knowledgeable about the problem and explained the process to clean the dryer vent. He performed the repair and sent before and after photos. We are very pleased with the work.
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Always prompt, polite, professional. Keeps us informed and explains everything clearly.
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Very insightful and helpful. They cleaned up the whole house!
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I've been a customer of Interstate for a decade so, with twice-a-year checkups and maintenance on my furnace/AC the entire time. My experience with them has always been excellent, but Kevin did a much more thorough (and clear) job today explaining the results of this checkup this year than anyone had before.
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Early to the appointment, fixed the issue in an hour! These guys are great!
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Kevin was thorough and explained to me, very clearly what he felt would extend the life of our furnace. He was honest and didn't pressure or up-sell.
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Isaac spent a lot of time checking our heat/air unit as it is 20 years old. He did not pressure us about replacement but made sure we understood things are functional but not going to last much longer.
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Today I had the pleasure of conducting maintenance on two 3 year old Comfort Maker systems. Upon arrival, the homeowner stated the system has been working fine. I started by replacing the filters and verifying system cleanliness and found the system in pristine condition. I then verified all amps temps and pressures. I found both compressors with high inrush (LRA) which is the amount of amps it takes to start the compressor. I discussed my findings with the homeowners and recommended adding a hard start to each unit to help combat the high inrush. They respectfully declined at this moment. All conditions normal at time of departure.
Today I had the pleasure of conducting maintenance on an 8 year old Carrier system. Upon arrival, the homeowner stated the system has been working fine. I started by replacing the filter and verifying system cleanliness and found the ducts dirty and in need of cleaning. I then verified all amps temps and pressures. I found the condenser unit capacitor out of manufacturer specifications. I discussed my findings with the homeowners who contacted his daughter to approve the repair. She contacted the office and granted permission and would like the office to collect payment. I replaced the capacitor and reverified system operations. All conditions normal at time of departure.
Today I had the pleasure of conducting maintenance on an 1 year old Carrier system. Upon arrival, the homeowner stated the system has been working fine. I started by replacing the filter and verifying system cleanliness and found the ducts dirty and in need of cleaning but not able to be cleaned due to sand in the ducts. I then verified all amps temps and pressures. I found the system operating within manufacturers specifications. I discussed my findings with the homeowners who is aware of the duct situation from the last visit. All conditions normal at time of departure.
24APR2024 Jason Brown, Kevin Williams Arrived for 8 system summer tune up service. Spoke with Jacob about the systems performance. Everything seems to be working well. Inspected all systems. Checked all amps and electrical connections/ components. Washed condenser coils and verified airflow and evap coils. Found system #2 with a failing condenser fan motor, and system # 4 with bad run cap. Replaced cap under warranty and ordered condenser fan motor. Motor is 7-14 days out. Installed universal motor to keep the system running while we wait for the OEM. Discussed duct cleaning, blower cleaning and leaky ductwork with Jacob, he will call in to schedule the next duct cleaning. All systems are working at this time.
Today I had the pleasure of conducting maintenance on an 18 year old Carrier system. Upon arrival, the homeowner stated the system has been working fine. I started by verifying system cleanliness and found the blower assembly and ducts dirty and in need of cleaning. I then verified all amps temps and pressures. I found the system operating within manufacturers specifications. I discussed my findings with the homeowners and recommended blower assembly cleaning and duct cleaning. The homeowners approved of the blower assembly cleaning but would like to take time before cleaning the ducts. I removed the blower assembly, scrubbed, cleaned, and reinstalled. I reverified system operations. All conditions normal at time of departure.
Came out to perform preventative maintenance on AC systems for customer. Discussed with customer about how the systems are doing, and about the issue customer had previously. Customer had no complaints and said the breaker issue was fixed. I changed the filters for customer. Inspected blower assemblies, motors, electrical components, evaporator coils, drains and overall condition of equipment in mechanical closet. Washed condenser coils thoroughly. Inspected condenser coils, contactors, capacitors, compressors, fan motors and operation of condensers. Checked thermostat operation as well as wiring, amps, temperatures and pressures of condensers. Both systems are operating properly within manufactured specifications at this time. Discussed with customer about adding his second system on a maintenance plan. He will discuss it over with his wife and call in about it.
4/23/2024 Kianoosh M out for Free estimate, hot water tank. Spoke with homeowner over the phone last night. They’re hot water tank was leaking water out of the bottom due to age, wear and tear. They are looking to have a replacement installed. Homeowner had an issue that they weren’t given the opportunity to replace hot water tank during last fall tune up in Feb 2024. They knew the unit was old, but would have preferred to change it out to avoid the headache of the tank leaking in the mechanical room/ back porch area. Talked about how the sediment can stay in a tank even after a flush, due to some pieces being bigger than the valve that drains the water. Also talked about having it maintained annually. Talked about options and received service manager approval to give drain pan to homeowner as incentive for the tank going out, the old setup did not have a pan under it. Customer approved replacement. Shut off power to hot water tank at main breaker. Disconnected electrical and plumbing
Today I had the pleasure of conducting maintenance on a 15 year old Carrier system. Upon arrival, homeowner stated the system has been working fine and the filters were recently changed. I started by verifying system cleanliness and found the ducts and blower assembly dirty and in need of cleaning. I then verified all amps temps and pressures. I found the compressor inrush (LRA) out of manufacturer specifications. It is not to read over 109 amps but I read it at 118.2 amps. I discussed my findings with the homeowner and recommended adding a hard start kit, clean the blower assembly, and clean the ducts. The homeowner would like to take some time to consider the options then will call in when ready. All conditions normal at time of departure.
Today I had the pleasure of conducting maintenance on a 17 year old Carrier system. Upon arrival , homeowner stated the system has been working fine. He also pointed out that he and his wife are pet lovers and have 9 pets in the home. I started by verifying system cleanliness. I found the blower assembly and ducts were dirty and in dire need of cleaning. I then verified all amps temps and pressures. I found the system inrush (LRA) was out of manufacturers specifications. It is not supposed to exceed 77 amps but I read it at 95.4 amps and recommended adding a hard start kit. Homeowner agreed but would like to discuss with his wife before moving forward with the recommendations. All conditions otherwise normal at the time of departure.
Today I had the pleasure of conducting maintenance on a 9 year old Carrier system. Upon arrival , homeowner stated the system has been working fine. He pointed out that the system only cools the garage as intended but he never uses it. I explained that I would be just as thorough all the same. I started by verifying system cleanliness. The system was clean but I changed the filter. I then verified all amps temps and pressures. I found the system inrush (LRA) was out of manufacturers specifications. It is not supposed to exceed 62.9 amps but I read it at 70.1 amps and recommended adding a hard start kit. Homeowner agreed but would like to discuss with his wife before moving forward with the recommendation. All conditions otherwise normal at the time of departure.
Today I had the pleasure of conducting maintenance on a 7 year old Carrier system. Upon arrival , homeowner stated the system was operational. She provided filters for replacement. I started by verifying system cleanliness and found the ducts dirty and in need of cleaning. I then verified all amps temps and pressures and found the system inrush (LRA) out of specs. It is to read 109 amps but I read it at 119. I discussed my findings with the homeowner and recommended adding a hard start kit and duct cleaning. She agreed to the hard start kit but will likely wait until the winter time to conduct duct cleaning. I added the hard start kit then reverified system operations. All conditions normal at time of departure.
This is an estimate for replacement of an existing 3.5 ton system with a Carrier 3.5 ton system. Includes: 3.5 Ton Performance AC 3.5 Ton High Efficiency Evaporator Coil 96% AFUE 80k BTU Furnace Replace disconnect and whip for AC Fix 12” hard pipe elbow on return Warranties: 10 year parts 10 year compressor 10 year coils 20 year heat exchanger 1 year labor
Today I had the pleasure of conducting maintenance on a 12 year old Concord heat pump system. Upon arrival , homeowner stated the system was not operational. He stated that there was something the last tech did to get him through the summer but wasn’t sure what it was. I connected my gauges and read everything electrically. I found the air handler and all components within operating normally. I then pulled the disconnect and read the capacitor and found it in great condition. I then connected the capacitor and plugged in the disconnect. The board did a slow simultaneous flash indicating a 5 minute time delay. I set a 5 minute timer to verify the code. The system turned on on time. I verified the functionality of the board. I found in cool mode, the board was receiving a call for R, C, and W1 indicating heat. I checked the air handler to verify the wiring and found it was wired correctly. I verified system pressures, fan amps, and condenser amps. All were within manufacturer specificati
Today I had the pleasure of conducting maintenance on a 2 year old Goodman system. Upon arrival , homeowner stated that the system has been working fine. I started by verifying system cleanliness. I found the system in pristine condition. I then verified all amps temps and pressures. I found the surge protector at the condenser unit no longer working and recommend replacement. I discussed my findings with the homeowners and they elected to respectfully decline at this time. All conditions otherwise normal at time of departure.
Jake K. I arrived for a previous customer tune up. I spoke with the homeowner and found that one system has a leak and they need it topped off about every year. I inspected all condensers and found all motors to be running well but the contactors have some normal wear on the points. This is expected with the systems age and the parts are working correctly but it would do the system good to replace them as a preventative maintenance repair to keep the systems starting correctly with a cooling demand. I also inspected the indoor systems and found the evaporator coils to be clean and the drain lines to be clear. I sealed the two coil boxes on the downstairs system due to them being a downflow set up and the seal on the coil box is not as tight as it use to be. I then inspected the upstairs system and found it to be running well and clean. The blower motor is run at 4.3 amps and is not raited to run more than 4.8 amps per the manufacturer data plate. I added two pounds of R410A to the upst