Always pleasant and answers my questions. Gives me a good summary what he did and checked. Always pleased with him.
Great service thanks for being so fast
Kianoosh was very professional acting and knowledgeable about the task he was performing. He was also very nice and pleasant to talk to.
Mike Tabor did a thorough inspection of our furnace and A/C unit. He found that everything was running smoothly and met standard qualifications. I did not have to pay any service charges or fees. Mike was very cordial and very professional. It was a pleasure to deal with him and with Interstate.
Did an awesome and thorough job of cleaning dryer vents.
Isaac was his usual cheerful and professional self, accomplishing his task in an efficient and friendly manner. He is a great credit to Interstate Heating and Air.
As always, very happy with your professional experience.👍👍
Performed preventative maintenance on mini split system. Cleaned the unit out and checked the filters. Checked operation, amps, temperatures and pressures. System is operating properly.
Performed preventative maintenance on Furnace for customer. Cleaned electrostatic filters. Inspected the blower assembly, motor, capacitor, electrical components, inducer motor, burners, flame sensor and igniter. Cleaned flame sensor and brushed dust off the components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Customer has a germicidal air cleaner, and the bulbs need to be replaced. Customer had me order them, and Iâ€™ll be back next week to install them. Came back and installed UV bulbs. Tested new bulbs to ensure they are operating properly.
Came out to call for a system not heating properly still. We were out recently for the same unit. Customer stated that the heat wasnâ€™t working at all now. I checked system over and found the breaker to the air handler for the heat strips was turned off. Let customer know that it was our mistake. I checked the systems operation and checked all heat strip amps and sequencing. System is now heating properly. There is no charge for this call.
I arrived and spoke the homeowner and the main issue is the system runs and turns off the propane much faster than his old mercury thermostat did. I explained that if you set the set point on the thermostat 5 deg higher than the temperature on the display it will bring in the emergency heat on to raise the temperature quickly vs slowly raising the temperature by running the heat pump. We cycle the system on at the thermostat and it cycled on normally in all modes. This could have been prevented with a better explanation of how the new digital thermostat works on the first visit. I am calling this a warranty recall for lack of communication.
Performed preventative maintenance on Furnace. Inspected filters, blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Cleaned flame sensor and brushed dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressures. System is heating properly within manufacture specifications.
I arrived for a no cool call on a system we recently installed UV Lights on. I gained access to the system located in the attic and found it to be unplugged preventing the system from coming on. I plugged the system in and found the unit to come on and responded to the demands made by the thermostat.
Blue shield fall service. Replaced electrostatic filter media that homeowner provided, blower motor is ECM, no run capacitor required, hot surface ignitor checked good, cleaned and checked flame sensor, pressure switch checked good, all limits and safeties checked good, manifold pressures are within mfg specs ( low fire 1.4 in wc, high fire 3.5 in wc), inducer motor run load amps are within mfg specs in both high and low speed, air temperature rise was 48 deg, within mfg specs. * Carbon monoxide 0 ppm. System operating normally. * No carbon monoxide detector in house. Highly recommend one be installed.
Silver club fall service. Main house- blower motor is ECM, no run capacitor required, motor and wheel are clean, hot surface ignitor checked good, cleaned and checked flame sensor, pressure switches (2) checked good, inducer motor run load amps are within mfg specs in both high and low speed, all limits and safeties checked good, manifold pressure is within mfg specs ( low fire 1.4 in wc, high fire 3.5 in wc. * Carbon monoxide 0 ppm. System operating normally. Addition- blower motor run capacitor checked good motor and wheel are clean, hot surface ignitor checked good, cleaned and checked flame sensor, pressure switch checked good, inducer motor run load amps are within mfg specs, all limits and safeties checked good, manifold pressure is within mfg specs(3.5 in wc) * Carbon monoxide 0 ppm. System operating normally. * There are no carbon monoxide detectors in main house or addition. Recommend detectors be installed. ** Air temperature rise was within mfg specs on both systems.
Performed preventative maintenance on Furnace for customer. Changed out power guard filter. Inspected the blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Checked thermostat operation, wiring, amps, temperatures and gas pressure. System is heating properly within manufacture specifications. UV Bulbs were at the end of their life span. Recommended replacing them before they go out. Customer approved replacement. I replaced both bulbs and tested them to verify they were both working. Bulbs have a 2 year lifespan.
I arrived for a new customer no heat call. I first spoke with the homeowner and found that they have had another company out and the system runs different from before. I inspected the system and found the system to be running normally but the difference is that they now have a T6 thermostat vs the old Mercury bulb thermostat. I cycled the system in emergency heat and in heat pump modes. I also ran it in ac mode. I do that the system is low on R22 and is running at a superheat of 26 and what is recommended is 14 deg. The system is a duel fuel system with a propane furnace and a slab coil. The outdoor system is a heatpump. I explained how the system runs and now that is has a digital thermostat the system will operate different even tho itâ€™s the same system. I recommended to start planing on replacing the system vs repairing the system.
On October 18, 2021 arrive to silver club member for a no cool upon arrival agree to the customer we were just out doing a tuneup climbed in the attic and found a loose wire and it was arcing against W2 in the heat strips to kick on re-did the wire tighten everything yet make sure things separate tested everything out everythingâ€˜s working properly at this time thank you for your business Mike T
I arrived for a gold member fall tune up. I spoke with the homeowners and found that the storm may have damaged the condenser. I inspected the furnace in the attic and checked all electrical components and all duct work. I forgot the return plenty to be undersized for this gas furnace. This is causing stress on the furnace and cause it to have a high temperature rise through the furnace. All electrical components are running properly at this time. We then inspected the condenser and found it to be in fair condition. The storm did not damage the condenser beyond itâ€™s normal use or age. I recommended to have the system replaced due to age.
Blue Shield protection plan fall service. With service today, replaced Stand that was discussed with previous service. With two men, lifted condensing unit, pad and pump ups in place and removed cinderblocks, drain pipe and P gravel and replaced with new metal stand. Leveled out P gravel, cleaned off cinderblocks and removed any excess in additional debris to clean up area neatly. Perform fall service on air handler and heat pump. Inspected 20 x 30 filter and will replace with todayâ€™s service. Checked amp drawâ€˜s, sequencers and indoor delta T. Found outside unit capacitor to be reading week on fan side two out of 5 ÂµF, outside fan blower thereâ€™s also reading high on the amps 1.17 out of 1.10 A. With customer approval, replaced dual capacitor under parts warranty, checked amps again and compressor and fan amps are significantly lower. System running well within manufacture specs at this time.
14OCT2021 Jason B Arrived for club member no cool. Spoke with Cathy about what was happening. She recently had a thermostat installed with mobile app control capabilities, and the system never came on afterwards. Inspected tstat, inspected furnace. Found the drain pan full of water. Vacuumed out drain line, and pan. Flushed drain with 2 liters of water and added a pan treatment to prevent further blockages. While I was here, the alarm company who installed the thermostat was out and addressed issues with the app. This system is running properly at this time.
On October 13, 2021 I arrive to a Blue Shield customer for a fall tuneup upon arrival agree to the customer they stated that there was something in the vent climbed up and found the vent has some insulation in it from replacing the ductwork cleaned it out die then changed one 14 x 30 x 1 filter and one 24 x 14 x 1 filter and then went to the thermostat turned it to heat turned it up and then climbed in the attic did amp drawls on the inducer motor checked the gas pressure it was at 3.3 I then pulled and cleaned the flame sensor I checked the blower capacitor and did amp draws on the blowerAnd then tested overall system operations and temp rows everythingâ€™s working properly at this time thank you for your business Mike T