Very courteous, and knowledgeable service representative, Jason.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
02JAN2024 Jason Brown Arrived for previously bid return chase cleaning. Spoke with homeowners about the scope of work. They explained that they had already started cleaning the tiles out. Verified all materials and got started. Disconnected power to the furnace. Removed cover for return chase. Removed all tiles. Swept out old construction materials and debris. Wiped concrete clean then brushed out edges of the walls interior. Applied mastic to all gaps and seams where air is penetrating the chase. Reinstalled cover with mastic on the interior seams. Cycled fan. Cleaned up work areas. Thanks guys let me know if there’s anything else I can do for you!!
30DEC2024 Jason Brown Arrived for fall tune up. Spoke with homeowner about the maintenance contract and tune up. We agreed to pay $20 today to restore the maintenance contract and cover the first tune up. I spoke with the homeowners about the systems performance. They explained that it’s working well, except that they have been experiencing respiratory issues since moving into the home. Also, something is coming out of the ductwork or from around the supply in the bedroom. They have a standalone are purifier, and humidifier they operate aside from the central heating and cooling system. I inspected the ductwork and attic. I found insulation to be adequate, and ductwork connected properly. However it is outdated and could be improved. I found the vent for the bathroom exhaust ran over max length with a belly in it. Any dip or sag is a place for moisture to condense and cause issues. I then checked over the furnace and found everything working well. However the return chase is not sealed
Tom M. 11-1-24 no heat. Customer stated she tried to turn the thermostat to heat this morning and it would not work. Turned tstat furnace comes on and operates as normal. Cycled furnace several times with no issue. She stated there was no numbers in the top right hand corner of the tstat for the set point. Advised the customer the circuitry in the thermostat could be going bad. She wants to wait until it stops working before she replaces it. Completed a furnace visual safety inspection and noticed no issues. System is heating properly at this time.
Came out to give estimate for mini split in garage.
Came out to perform preventative maintenance on AC system. I was met at the front door and shown to the equipment. Discussed maintenance being provided today, filter needing changed and any current issues they are having. System just needed maintenance and the filter does need to be change, but no issues with the unit as of right now. I changed out the filter for customer. Inspected the blower assembly, motor, capacitor, other electrical components, evaporator coil, drain and overall condition of equipment. Noticed a good amount of heat coming into the closet from the attic. Ended up plugging a hole the thermostat wire goes through, just in case the thermostat may be picking up on any of the attic heat coming into the closet. Attic isn’t ventilated very well, just has breeze ways. Washed condenser coil thoroughly. Inspected condenser coil, compressor, fan motor, capacitor, contactor and electrical wiring. Checked thermostat operation, amps, temperatures and pressures of AC. System over
Jake Kring. 05-28-2024. I arrived for a new customer system replacement opportunity. I spoke with the homeowner and she showed me the location of the indoor and outdoor system. I found the system to be a 90,000 btu furnace on a 3” flue. The exsisting system is a 4 ton on a 2583 sq ft home. We bid a 5 ton system with or with out the additional return duct. The exsisting cfm is at 1571 return air cfm and the 5 ton system is designed to pull 2000 cfm per manufacture specifications. We cannot adjust or increase the duct work in the floors. The new indoor system will be on a metal base to transition to the floors duct work. The outdoor system will be on 12” risers vs the normal 3” risers to help keep the dogs from urinating on the condenser coil and corroding the coils. The new system will have a 10 year parts warranty and a 2 year labor warranty. We do offer financing and we went over all options and the cost gives not the final cost and will change bs what financing terms and conditions a
Completed duct cleaning for the Bliss family. Arrived to jobsite and introduced myself to Mr and Mrs.Bliss. The couple had moved into home since last June and Mrs.Bliss has had been suffering from bronchitis ever since. They’ve also had some work and additions done to home since their move and has even experiencing the fine dust in the air. I explained to them about the duct cleaning and what it does and how to identify the best options for their IAQ needs. After identifying the coughing and wheezing I was able to identify the issues were underlying in Element 1 after having all of my questions answered from the Blisses. After discussing that with them, I completed my thorough inspection in vents (home had 12 vents, 3 wall returns and 9 ceiling supplies all galvanized steel). I was able to confirm cleaning after seeing the state of the ducts and making sure it was sealed properly up in attic space and not leaking. After getting go ahead from the Blisses to clean, I placed Drop sheet
Came out to perform preventative maintenance on HVAC system. Met customer at front door and we began to discuss what brought me out to their home, the maintenance I would be providing and a couple of concerns the customer had regarding the system. Customer purchased home almost a year ago and has had upper respiratory issues since being in the home. She wanted an estimate on duct cleaning and wanted to discuss the filter situation. Customer had odd size filter grills in the home and had specialty filters made in order to fit them. They are also undersized for the tonnage of the equipment. Equipment needs 1600 cfm and the current returns only allow around 900. After doing an initial inspection of the return based, I found it hard to increase current grill sizes without redoing the entire base of the closet. There was enough space in the living room area to cut another small return. System had a filter internally that hadn’t been cleaned in awhile. I took it out and cleaned it. It’s a re
Came out to perform preventative maintenance on furnace. Let family member know that I was here to complete the maintenance. Inspected the filters, blower assembly, motor, capacitor, electrical components, heat exchanger, evaporator coil, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of equipment. Cleaned flame sensor and dust off the burners and components. Blower wheel needs cleaning. Dust is building on it and will eventually start to affect the air flow and blower components as well. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Though system is operating within manufacturing specs at this time, I do recommend blower cleaning still.
Jake K. I arrived for a previous customer on one room not heating. I inspected the rooms and found the supply air temperature in all three rooms to be 103-106 deg at the supply vent. The two rooms that are not being used have the doors closed and can’t get good air circulation in the rooms. I inspected the duct work in the attic and found the duct to be connected but is a 6” duct. I did offer to replace per duct run to all three bedrooms and increase it to a 8” duct to obtain more air flow. The attack is a very short attic and can’t have much more insulation blown in over the corner bedroom due to the short roof line. I recommended to leave the doors open to let the air circulate better in both rooms.
Kianoosh M out for Warranty Install, customer called with issues that system has not been cooling well. Said the thermostat was set to 73 and system would not get down below 75 today. The high outside was 87 and sunny. Inspected thermostat controls, checked blower, coil, and outside condenser. Customer has been using fiberglass see-through filters, strongly recommend changing to pleated filters. Explained the difference and showed customer how dirt and dust is getting through the fiberglass filters into the blower and evaporator coil. Outside condenser coil was dirty from running all summer. Checked temperature split, and getting a split of 12 degrees. Could not access attic to see ductwork / insulation levels because customer has items in the way. Washed condenser as a courtesy, checked refrigerant pressures, and 9 /8 degrees subcooling. Checked temp split and got 15 degrees. Also cycled system in heating as a courtesy. System is functioning as well as it can in heating and cooling
16OCT2023 Jason Brown Arrived for blue club fall tune up service. Spoke with homeowner about the systems performance. We don’t really use the heater, I haven’t turned it on this season. Cycled equipment at the thermostat and inspected furnace. Test pressure switch. Closing at -.5 test HSI 56 ohms test inducer .4a test and clean flame sensor. 6.6 MaDC adjusted gas pressure to 3.4 iwc with a 35 degree delta T. Remove blower assembly and inspect heat exchanger. Some rust on cell #1 but no visible cracks and no CO present in air stream. Reassemble equipment and check blower amps and cap. 5a and 4.9 mfd. this system is heating safety and ready for use. Home is equipped with monoxide detection. Filters were replaced within the week and clean.
Came out to perform preventative maintenance on AC system. Met customer at front door and discussed service needed and filters. He stated that he replaced the filters recently, so I left them a couple to change out in a few months. I inspected the blower assembly, motor, capacitor, evaporator coil, drain and overall condition of equipment. Checked condenser coil, compressor, fan motor, capacitor, contactor, electrical components, amps, temperatures and pressures of condenser. System is cooling properly within manufacturing specs at this time.
New customer estimate for new 4 ton system. There are a lot of existing Kodee issues that need to be addressed to even access the unit in the attic. Texting from the front porch would need to be removed and proper access built. This would be a two day project. Day one would be building the access with a secure way to close access hatch and build decking to unit. Day 2 would be removing and installing unit with any added code upgrades needed for system to function properly and pass code. Left estimate for Carrier Performance 2 stage, variable speed furnace, and x13 (13 speed) motor, 2 stage compressor 18 Seer Split system, along with added upgrades. New line set, system in 3” legs in new ac pad, new whip, disconnect, locking caps. New electrical to furnace, thermostat wiring and basket to new system, drain safety switch, drain pan, Jones valve and updated flue and gas connections. If needed, The goal will be to get the new system to pass code, but if there are any issues to meet this go
New customer, has 1 3 ton system and 1 4 ton system downstairs and 1 3 ton system upstairs. All are carrier. Spoke with homeowner, and they have had some issues with 410 downstairs and three turn ups are systems working. Told homeowner I would inspect systems to see whether or not they are working and what condition they’re in, and if a repair is needed that we would have to charge a service charge today, but if replacement is done through us, we can incorporate inspection and diagnostic wok with the estimate for replacement. Downstairs Horton system is completely out of refrigerant and compressor is on locked out. Evaporator coil shows signs and multiple and that a leak stop has been used in the system. Upstairs 310 system has some small leaks of the evaporator coil and appears to be low on refrigerant system is running at this time, but not well. All 3 systems are original to home and were installed in 2000. Went over repair versus replacement options with homeowner, left an estimate