Overall Experience
Quality
Experience
Punctuality
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Jesse always does a great job servicing our units.
Response from Jackson & Sons:
Thanks for sharing your review with us and the community.
Overall Experience
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Overall Experience
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Overall Experience
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Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
Response from Jackson & Sons:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
-Performed CMA Full Service on one Trane 7.5 ton split heat pump. Cleaned both sides of evaporator coil, flushed drain pan, trap, and drain line, replaced air filters and checked amperages and temperatures. Observed transformer wired for 240v instead of the proper 208v. Corrected as appropriate. Disconnect at rooftop did not properly reset after service. Second reset worked; verified voltage and operation of system. Found no challenges with system at this time. System is 17 yr old refrigerant type R22. Customer should consider replacement of system. Office should provide proposal for replacement so that landlord may plan/budget accordingly.
-Performed CMA Filter Change on one rooftop package system per maintenance agreement.
-Performed first visit CMA Full Service on one wall mounted Gas Package System and one Split Furnace System. -Left System (Rheem Gas Pack): Signs of freezing at compressor upon arrival. Found evaporator coil completely encased in ice. Condenser coil excessively dirty. Air filter excessively dirty, likely causing severe restriction in air flow. Unable to obtain accurate supply temperature or oppressor amperage until evaporator coil has completely defrosted. -Right System (Trane Split Furnace): Recommend EZ Trap to properly service drain line. Provided estimate for installation of trap $153.90. Added 2 unions to clear drain line with compressed nitrogen. System operating correctly at this time.
Tech found leak on fin side of evaporator coil on rtu 3 s# 3820 tech found 115 error code for rtu 1 s#0822-26506-1 tech found leak on evaporator coil due to having shipping crates in the way and the outer wall on the leak side tech found a u bend leaking with leak dectector but could not further pin point if any more leaks were present tech is confident of leak being on evaporator coil on right side wall side. Tech was able to remove doors off top side of coil due to the line way line sets we ran tech could not remove lower door panel
Upon arrival customer stated no airflow from system number 2 at training center. Tech put system in cool mode from thermostat and checked air handler in attic. Blower came on properly. Tech found outdoor fan running at condenser but compressor not running. Found melted wires/failed run capacitor. Replaced capacitor and jumper wires for testing purposes but compressor still did not come on. Found open winding at compressor. Compressor is failed, informed field supervisor. Billing out for service call fee.
Performed ESA, no issues at todays visit. Tech washed and serviced unit. Also recommended hard start kit to improve the life of the system and lower compressor amp draws.
Tech performed two system ESA, Tech found excessive amounts of bacterial growth and debris in downstairs unit. Tech recommended installation of plasma to help break down and prevent contaminants from getting in ductwork and home. Tech found no other issues with either system at todays visit. Systems are back on and operating properly at this time. Customer supplied filters. Customer stated they are going to call next week to get scheduled to have plasma installed.
Tech returned to replace compressor for kitchen unit. Tech was informed to check the drain to ensure it was draining properly from maintenance man tech informed maintenance man systems have been having drain issues tech will ensure kitchen unit is draining properly. Tech removed compressor pressurized system to 250 psi system held for 15 min tech pulled vacuum down to 300 microns and added 14lbs of 410a system is operating properly with a 21 degree delta t pressure are with specs
Tech performed ESA, tech found no issues at this time, system is back on and operational at this time. Tech was unable to get pic of thermostat or get delta t. Customer has their own filters.
Tech performed ESA, tech found no issues with system at todays visit. Tech recommended adding hardstart to protect and extend compressor life. System is back on and operating properly at this time.
Customer is about to sell home. He has a manufactured home, explained to customer that we only install package units in mobile homes. He is going to find someone who will install an electric furnace since it will be cheaper.
Tech performed ESA on 1 system found dead hard start tech replaced after approval. No further challenges at this time
Tech washed and serviced unit and found no challenges at this time. Recommended hard start
Tech washed and serviced unit and found no challenges at this time.
Tech found system a/h 3 on the roof the one furthest to the left m#38APD1006DA18024 S#2322Q93799 circuit A is 64 psi standing pressure circuit B is at 12 psi tech added nitrogen to leak search did not get any hits on the condenser. Tech had to get a lift to reach the evaporator coil and was only able to remove door partially. Tech did get hits in evaporator coil but was unable to pin point exactly t3ch spoke with office will require 2 people to perform leak search due to height of system. Office informed tech they will get manufacturer to come out. Airhandler m#TE-41C S#0822-26506-4. Tech was informed ground system was also with error code tech found error 115 office is informed as well m# 38APD1006DA18024 S#2322Q93820