2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

Our Top Cities


Local Reviews
for smithfield, nc

Rated 5.0 out of 5 stars based on 138 customer reviews

Prompt and Efficient Service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service

Excellent service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent and professional service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Amazing from start to finish

I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

The Best Service Ever

Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent Service!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Service was great .

Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great service!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great service!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Always Great Service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great Job

Jesse always does a great job servicing our units.


Response from Jackson & Sons:

Thanks for sharing your review with us and the community.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Always Great Service

Michael did a great job finding our issue.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent Service As Always

Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.


Response from Jackson & Sons:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Job Locations
for smithfield, nc

Ricardo  T.

Ricardo T. Job Checkin

Tech washed and serviced unit and found no challenges at this time. Tech recommended capacitor replacement. Customer agreed tech replaced capacitor with turbo 200.


Spencer C.

Spencer C. Job Checkin

Tech found pressures at 140/430 on the circuit that’s had issues. Previous tech found it pumping down. Tech found that both liquid line solenoids are ran off the same circuit, so if one was getting power, both were getting power. Tech bypassed reheat solenoid by putting constant power on the coil and found system pumping down. This indicates circuit 1 liquid line solenoid is getting stuck closed. When reheat solenoid is open, refrigerant goes through the reheat coil bypassing the liquid line solenoid valve. Some refrigerant also bypasses the condenser coil which explains the elevated pressures. Tech has bypassed the reheat solenoid to allow compressor to run without pumping down.


Romario  T.

Romario T. Job Checkin

Found the mini split for the server room with a low delta T. Only 71 degree temperature air was coming out of the supply. System is 1 lb low on r410a refrigerant. Tech charged the system after approval and acquired a better delta T, supply temperature of 52 degrees. Mini split is back cooling. Leak search is recommended, potential leaks at the fittings. Billing out for tonight.


Romario  T.

Romario T. Job Checkin

Refrigerant repairs were just performed. Found the circuit on the right( package unit that supplies the offices) with a negative suction pressure and 308 head pressure. System was turned off and inspected the TXV and noticed one of the liquid line/discrarge solenoids opened with the power off. Tech cycled the power back on and acquired a pressures of 68/308 for 10 minutes and then the suction pressure went up to 108 suction and discharge pressure of 328. Compressor amp draws were high during the operation, rated for 15amps and was pulling 12.4. Compressor went into thermal overload and could not get it to cool down on time prior to the bank closing. We would need to come back to figure out the main cause of the compressor getting hot and having abnormal refrigerant pressures. Left circuit is cooling as it should. Tech did close the economizer, which is currently un functional/ disconnected to prevent bringing in more hot ambient air. Tech unplugged the compressor on the right side to p


Luis R.

Luis R. Job Checkin

Tech found on ahu-3 found sc15 mini fuse was blown tech replaced with customer supplied blower engaged once compressor and condenser fan motor’s engaged fuse blew again upon further inspection tech found middle condenser fan motor had electrical failer due to fan blade rubbing off into wire motor will need to be ordered and replaced. 1/2hp 1075 rpm system #15 tech found od fan running but not compressor tech found wire from capacitor to compressor burnt as well as 35mfd capacitor tech quoted out dual run and turbo capacitor customer approved turbo capacitor.once replaced system is operating properly at this time.


Jesse J.

Jesse J. Job Checkin

Tech preformed CMA FILTER CHANGE on 7 Gas Package Units, 3 Air Makeup Units, 3 Mini Split Systems, 2 PTAC Units, 12 Package Heat Pump Units, and 5 RTU Units. Tech has attached FILTER CHANGE REPORTS to invoice along with pictures.


Spencer C.

Spencer C. Job Checkin

Tech replaced TXV and repaired leak while flowing nitrogen. Tech pressure tested, pulled a vacuum and restarted system. Tech then found 1 condenser fan motor locked up causing high head pressure. Tech got approval and replaced motor. Tech found system with slightly elevated head pressure at 440 but this is likely due to dirty coils and lack of maintenance. Tech also insulated all rub spots to prevent other leaks.


Derek J.

Derek J. Job Checkin

Upon arrival tech was informed another company came and put 29lbs of R22 in system to get back cooling last week and is already not cooling again. Tech leak searched system and found leak at evaporator coil. System has 2- 5 ton furnaces and 2- 5 ton coils twinned to 1- 10 ton condenser. Field Supervisor was already on site for handoff.


Romario  T.

Romario T. Job Checkin

Found the service disconnect off at the airhandler. Water was found on the condensate drain pan for the pump, tech vacuumed out the water and pumped water thru the condensate pump motor and assured proper draining, tested system #2 prior to departure and system did not present challenges. Condenser pump may have been bumped into and caused it to not be balanced. Findings were emailed to Eric. System #2 has been found off at the disconnect during the last 2 visits. Tech is unsure on who or why the reason behind it is.


Spencer C.

Spencer C. Job Checkin

Tech found compressor pumping down. Tech verified solenoid valves are working and suspected TXV. Tech found TXV bulb line broke off the bulb. Txv will have to be replaced. Tech also noticed oil and performed a leak search on the evaporator coil. Tech found a large leak in the coil. Tech recommends a replacement vs replacing the coil. Coil replacement will be 2 man job and a crane. Tech disconnected right side circuit until repair is made. Field supervisor notified


Romario  T.

Romario T. Job Checkin

System #9 found auxiliary drain pan full of water, drain line is clogged. Tech spoke with our office, and was told to clear the drain and pump the water out. Tech did notice abnormal operation of the blower motor, blower was turning off and on. Blower relay is acting faulty, tech recommended to replace it and was told to wait to replace per Adam Boswell. System #1 Office system does not have a cap on the drain trap, safety switch is being triggered. Previous tech fell thru the ceiling tile when maintenance was being performed. Found the EZ trap not glued on the vent side. Covered under service warranty. Tech placed the cap back in place and water drained out without challenges. Hose call fees/diagnostics only per office. Recommends to get the systems on a maintenance plan.


Romario  T.

Romario T. Job Checkin

System #1 is operating but at 50% capacity. has T049,T055, T056 alert codes, tech reset the codes and system operated. System #2 still has a failed communication failure alert, tech spoke with the previous tech that spoke with carrier as far as troubleshooting goes for this challenge. Tech was unable to erase/rest the comm failure alert. #2 airhandler was turned off at the thermostat disconnect box. #3 is still down. #4 is operating. Alerts codes for #1 will be informed to our office for documentation purposes. MBB board for #2 would need to be replaced. No personnel was on site to provide updated findings.


Kenny C.

Kenny C. Job Checkin

Performed ESA, tech cleaned and serviced both units. No issues at todays visit, tech could not get up with homeowner to renew maintenance. Spoke with daughter and she tried to get up with her as well but couldn’t.


Romario  T.

Romario T. Job Checkin

Filter Change on 4 - 100 ton units performed on JOB#519688


Spencer C.

Spencer C. Job Checkin

Tech found unit low onR22 and was able to pinpoint a leak in the evaporator coil. Tech recommends replacing unit due to age, type of refrigerant and cost of repair. Customer was interested in just repairing the leak and recharging system. Tech informed customer that if the leak is repaired at this age it is very likely that more leaks are going to start showing up soon. Tech does not recommend performing a major repair on an R22 system. Field supervisor notified, quoted repair and recharge.