Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Kenny was spectacular, as always Jackson and sons delivers great service. Cannot speak highly enough about the people here.
Overall Experience
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Overall Experience
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Experience
Punctuality
Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
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Experience
Punctuality
Overall Experience
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Experience
Punctuality
Overall Experience
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Punctuality
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
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Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
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Overall Experience
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Punctuality
Tech performed CMA on 9 air handlers at today’s visit, will need to return to finish, tech found system 13 frozen over and after de iced tech found failed indoor TXV no metering refrigerant properly. Customer wants TXV ordered and replaced as soon as possible.
Technician found unit 2 and unit 3 new systems were giving alarm fault code. Technician found the control for the smoke detectors had wiring reversed technician corrected and fault codes cleared. Technician replaced orfices and adjusted gas regulator to get inlet pressure to 12wc and outlet pressure was 10.52wc. Technician cycled system and heat kicked on no issues.
Technician replaced 3 pole contactor. Found install had pressurized system and added 410a to break the vacuum. Technician was informed install added 7lbs will need to return with 2 drums of 410a and refrigerant oil to add to each circuit.
Replace (2) Trane 25 Ton Package A/C Units With (2) New Trane 25 Ton Package A/C Units With (2) WiFi Programmable Thermostats
Tech performed CMA full service and replaced filters. Tech found the following issues and gave repair quotes; Blown uv bulb AHU 1 training building Furnace 10 UV bulb is blown, waiting on gas orifices. Furnace 9 zone board temp sensor is reading much lower, can cause issues with locking out on low supply when ac is running. AHU 17 drain pan is cracked ,preexisting issue. Pitted contactor 3a condenser. Out of tolerance capacitor on condenser 2a replaced under contractor warranty Out of tolerance fan capacitor on condenser 16, 4.3/5 Failed condenser fan motor mini split condenser 21. Customer approved replacing zone sensor. This sensor is on the furnace beside the one that needs the orifice repair.
— Return to perform repairs as approved on estimates from prior maintenance: — Replace Outdoor Fan Motor & Capacitor on CU-2. — Swap supply registers at ceiling locations in Beauty Salon and Laundry Room. Found that supply duct sizing does not match. Office should provide estimate to install new 10” register damper at Beauty Salon location. Customer requested to close off Beauty Salon register with cardboard until part arrives.
Unit #6F unable to access inside of apartment, found reversing valve wiring removed from solenoid. Re-secured wire and system switched over to cooling. O tstat wire for reversing valve looks to have been jumped with R in the past, likely due to issues with thermostat or wiring. System is now cooling, but may not heat unless manually switched at reversing valve. Darryl is aware of situation.
Tracy unavailable until this evening left proposal with mother
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech did a detailed leak search and found a consistent leak. Tech called field supervisor out to get another set of eyes. Tech found compressor side of capacitor getting close to threshold 48.2/45. Tech faced no other challenges this visit. Unit is struggling to get up to temperature. Tech could only get a delta t of 16 for heat.
Tech performed esa on one system, tech did not find any challenges with system at todays visit. System is back on and operating properly at this time.
Tech arrived and had to wait for second company to get here, tech showed second company what wires were taken loose. Tech spoke with office and stated second company was taking care of smoke detector codes.
Tech replaced exhaust fan motor in ventilation unit above room 415. Tested without issue. Tech billed for repair. Replace Exhaust Fan Motor
Pulled up the toilet and got can out then reset toilet.
3/7…..Waited on inspector no show 3/10….inspector came out. Checked electrical and all three are good. Unit 2 passed smoke test and electrical. Unit 1 did not shut off with smoke test. Detector Needs checked and pre smoked! Unit 3 blower is not running. Need fuses for air handler on unit 3 to get it running and pre smoke unit 3 and unit 1.
Performed CMA Inspection on 1 gas furnace a/c split system. - System is performing and heating properly at this time and has a delta T of over 20degrees. - Tech completed filter change of 6-20x20x1 fikters and flushed drain lines. - There were no challenges found on todays visit. - There are pictures and a performance report attached to this invoice.