Overall Experience
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Overall Experience
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Overall Experience
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Punctuality
Kenny was spectacular, as always Jackson and sons delivers great service. Cannot speak highly enough about the people here.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
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Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
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Overall Experience
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Overall Experience
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Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
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Tech washed and serviced unit and found air scrubber bulb blown. Tech found no other challanhes at this time. Customer uses their own filters.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, tech recommended replacement of uv bulb at today’s visit, customer approved at today’s visit, system is back up and running and holding a delta t of 20 degrees
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed esa, the system is back up and running and holding a delta to of 20 degrees
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed PSA agreement, the system is back up and running and holding a delta t of 20 degrees
Tech serviced and washed unit per service service agreement, tech found no challenges at today’s visit, tech recommended installation of media filters in home, customer wants to wait, the system is back up and running and holding a delta t of 20+ degrees
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Tech replaced filter drier, pressure tested, pulled a vacuum and recharged system. Tech found system operating with normal pressures for a low ambient temperature. Tech did notice compressor was noisy but operational. When finished, the contact mentioned the HUB thermostat seems to be reading higher than the actual temperature. Tech measured 75 actual temp at the sensor while thermostat is reading 78.
Tech serviced and cleaned unit. Tech recommends ez trap. Tech faced no issues this visit. Unit is heating and cooling efficiently. Tech informed customer about PSA Renewal. Customer would like to hold off.
Tech serviced and cleaned unit. Tech found compressor capacitor reached its threshold rating at 48.2/45. Tech recommends turbo capacitor. Customer would like to hold off. Tech faced no other issues at this time. Unit is heating and cooling efficiently.
Tech serviced and cleaned unit. Tech faced no challenges this visit (Unit is only a year old). Unit is heating and cooling efficiently at this time.
Tech serviced and cleaned unit. tech found uv light burnt out. Customer would like to wait. Tech found blower to have excessive bacteria growth. Tech pulled and cleaned blower. Tech also found evaporator coil to be severely rusted. Tech could not perform leak test. Unit is heating and cooling efficiently. Customer renewed PSA plan.
Water standing on pad is due to normal heat operation/defrost operation. No challenges found with system.
Tech washed and serviced unit and found blower to have some bacterial build up tech recommended plasma air customer would like to wait for now. Tech cleaned and testing gas sys to insure heat was working properly. Customer extended psa 1 sys 2 times a year. Unit is up heating and cooling properly at this time 1 sys 2 times a year
Emailed proposal to replace system. Customer has to speak with her son before making a decision.
Tech washed and serviced unit and found no challenges at this time. Tech followed up with customer on adding surge protection from previous visit customer is no interested at this time. Customer got approved from the office to call in and renew at a later time.