Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I have been using Jackson & Sons for many years now.They always do an excellent job. Matt Clarke, the technician, was very polite and explained everything he was going to do before starting work. Upon completion, he went over everything he had done and addressed the condition of my unit. I am very pleased with his work. A special shoutout to Matt and Jackson & Sons for such wonderful service!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Thanks for re-scheduling due to me being on vacation.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech preformed CMA FULL SERVICE on 2 Gas Pack units. Both units are operating at this time. Only challenge at this time is the compressor on Gas Pack #2 did test in the caution area of megohm test. This indicates compressor is beginning to show internal wear with the windings, but unit is cooling properly at this time with no other challenges present at this time. No recommendation at this time. Tech has attached system performance reports to invoice along with pictures.
Tech preformed CMA FULL SERVICE on 1 split system. System is operating correctly at this time. Zone system is operating correctly at this time. Tech replaced all Air Filters. Tech has attached system performance report to invoice along with pictures.
Tech preformed CMA FILTER CHANGE on 4 package units. Tech has attached Filter Change Report to invoice along with pictures. Tech also left 1 case of 20x20x1 filters per CMA Agreement.
Tech preformed CMA FULL SERVICE on 5 split systems. Split System #4 does not work in cool mode due to low refrigerant from leaking evaporator coil. Customer does not wish to fix challenge at this time, but does want quote for repair/ replacement. Tech left condenser unit powered off to prevent any further challenges. Condenser units 5 and 1 are in need of fan capacitors but customer wishes to wait till later date. Customer spoke with tech and stated they wanted a simpler and easy to operate thermostat for system #5. Tech installed focus pro thermostat per customer approval. Tech has attached estimates for capacitors needed. All other systems are operating at this time. Tech has also attached system performance reports to invoice along with pictures.
Tech returned to replace defrost control board at Lennox split system number 6. Tech replaced board and tested, system is operating properly. Billing out to Lumenant for repairs.
Tech replaced Honeywell thermostat for system number 19 with new Focus Pro 5000 thermostat, tech programmed new thermostat. Tech also inspected leaking head unit for mini split system. Tech removed plastic cover from head unit and found drain pan had come loose and was resting on cover. All water was dumping behind head unit onto floor. Tech aligned drain pan and secured pan back to head unit. Left side of pan clip is broken, tech secured pan with a 1/4” screw. System is back draining properly. Billing out for repairs. Mr. Adam gone at time of techs departure, unable to reach via phone.
Tech washed and serviced both units and found no challenges at this time tech did find down stairs evap coils to be rusted and corroded tech found no leaks at this time. Customer is aware of techs findings
Tech washed and serviced unit and found leak in evap coil tech informed customer and then called in mandatory field supervisor will be coming out Wednesday the 13th. Tech found no other challenges at this time. Customer extended esa 265.81 via check
Performed ESA. Upon arrival customer had stated the system seemed to have challenges keeping up in the heat of the day. Tech performed maintenance and discovered filter was severely clogged. Tech replaced filter and rechecked delta t and it was 20 degrees. Customer renewed maintenance with $25 discount.
Tech found system off at the thermostat upon arrival, turned it on to cooling and system started up without challenges, no water was found at the. SS2 overflow switch. Tech went to the roof to verify proper refrigerant levels and found the condenser off. Went back downstairs and found water in the SS2 switch. Cleared out the drain by pouring 2 gallons of water with dissolved algae tabs and used a brush to clean out most of the algae as possible in between the P-trap and the drain pan. Poured 1 more gallon of water from the drain pan to observe proper drain flow. Algae came out the drain port. Tech suspects that the system was slowly draining which was causing the condensation to flow into the safety switch. Drain line cleaning is covered under CMA maintenance. Tech informed costumer that if the challenge still persists overtime, it is recommended to put an EZ trap and to adjust the drain with a higher pitch to improve draining. System is back cooling.
Tech returned and vented nitrogen inside right side circuit. Threaded in two new coremax valves and used two 1/2” wrenches to tighten. Pulled vacuum level to 460 microns. Circuit passed standing vacuum test. Tech recharged circuit with 15 lbs oz of R410a per data tag. Tested system without issues. Started system up to add the last 1 lb 10 oz, but suction pressure was very low. Subcooling was very high and superheat was very high. Tech checked temperature drop across filter drier. It is pointed the correct direction. No temperature drop. There is frost forming on the header of the evaporator coil. Tech diagnosed failed TXV out of the box. Tech suspects it is either faulty from the box, tech got it too hot during install, or it is the incorrect part. During install, tech cut off the threaded connection for the equalizer line. Original equalizer line was brazed to suction line, not threaded. TXV is for the right compressor circuit. Left right side compressor. Left compressor unplugged aga
Performed ESA. Upstairs - technician found no challenges at this time. The system is cooling and holding a delta t of 18 degrees. Technician did recommend an ez trap and float switch to avoid any condensation clogs going forward. Tech was able to flush system at todays visit but a ez trap would allow for a more thorough cleaning. Tech quoted 305 plus tax, customer declined. Downstairs - no challenges observed at this time. System is cooling with a temperature change over of 18 degrees. Same recommendation on this system as upstairs, customer declined.
Performed ESA. Technician found no challenges at this time. System is cooling with a delta t of 20 degrees. Tech did recommend replacing Uv bulb. Customer declined at this time.
Tech inspected ROOF AC unit # 3 ( s# 2322Q93799) for no cooling issues. Tech found alarm codes for circuit A. Tech cleared alarm codes and unit started up. Monitored operation and found circuit A low on refrigerant. Visual inspection of unit found oily residue on and around center coil section. Tech removed wire panel and metal panel to access end of coils. Tech soaped around lines at coil and found leak on center line at coil. This coil will need to be replaced. Office will need to organize repair. System was running at time of departure.
