Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
Overall Experience
Quality
Experience
Punctuality
Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Jesse always does a great job servicing our units.
Response from Jackson & Sons:
Thanks for sharing your review with us and the community.
Overall Experience
Quality
Experience
Punctuality
Tech repaired leak, replaced filter drier, pressure tested, pulled a vacuum and recharged system. System is now cooling properly. Tech was told by office not to replace condensate pump.
Tech found the carrier unit controls the offices and is controlled by thermostat labeled lobby. Maintenance supervisors office was 80 but sensor is located by the HUB and is temperature being influenced by the HUB thermostat causing that unit to only run 1st stage or not run at all due to being satisfied. 6 degree temperature difference between maintenance office and sensor. Maintenance office is close to the area controlled by the kitchen unit, kitchen unit is down due to low refrigerant. Tech found standing pressure only at 68 psi 410a with 79 degree ambient. Tech found oil and liquid line rubbing against discharge and was able to pinpoint the leak. Once leak is repaired, room temperature difference should level out.
Performed CMA Full Service 1st Visit on 5 Rooftop package Units, 3 Split Heat Pump Systems and 1 Mini Split. Challenge - RTU - Kitchen 1 - Carrier - upon arrival the system was not operating. Technician replaced the condenser fan motor and was able to get the system up and running. Shortly after, the maintenance staff informed the tech that the system stopped working again. Technician inspected the system and found the blower belt was severely loose. The result was that the system would intermittently switch between circuit 1 and 2, and not efficiently cool the space. Technician tightened down the belt and restored power. Tech was then informed that the system was cooling once again. While finishing up the entire job, the tech was informed again that the system was not cooling. Tech recommends a demand tech to further diagnose challenges with this system. Challenge - Mini Split - Therapy - the condensate pump needs to be replaced. One currently attached to the system is only interm
Tech washed and serviced unit and found no challenges at this time (unit is 6 months old). There were no recommendations at this time. Unit is up and cooling with a delta t of 25.
Upon arrival customer stated, all 5 units are currently down. Tech found carrier unit for main office compressor #1 cut out on High head pressure due to failed condenser fan motor. Other 3 system need condenser coils cleaned. The last system that faces the road has a blower belt snapped in half, customer has a blower belt for the unit. Tech charged for installation of customer supplied blower belt, that system is back up and cooling. All 5 systems need to be labeled tomorrow morning as well as outdoor fan replacement when CMA scheduled. Customer has to leave, so CMA will need to make repairs. 3 systems are currently down until coil are cleaned.
Performed CMA Full Service on 1 Rooftop Package Unit. No challenges present during today’s visit. The system is cooling properly and holding a delta t of 20 degrees.
Upon arrival customer stated ducts were sweating. After further inspection tech found air vent located right next to fan/hood was sweating not actual duct work. Exhaust fan is pulling coil air across fan/hood cause it to sweat. No issues at todays visit.
Tech found solenoids were opening properly on both circuits. Circuit 1 is shutting down within secs of operating. Tech measured temp difference on the solenoid no temp drop tech found extreme tech deference on the fixed orfice as if restricted. Tech suspected fixed orfice is restricted and causing circuit 1 to shut down tech by passed and is only allowing circuit 2 to run system is cooling at 50 percent capacity.
Techs replaced both cooling solenoid valves, system continued to run high pressure before it shuts down. Discharge solenoid valves are not receiving 24 volts. Techs suspect discharge solenoid valves are malfunctioning and will have to return to further diagnose the system as per office instructions.
Tech preformed CMA FULL SERVICE on 1 Mini Split System. System is operating within specifications at this time and dispensing 49 degree air. Tech removed blower wheel and drain pan and cleaned, then reinstalled. Condensate pump is operating at this time with no clogged. Tech has attached SYSTEM PERFORMANCE REPORT to invoice along with pictures.
Tech performed esa on trane package unit, found no challenges at todays visit.
-Arrived to find thermostat calling for cooling and not satisfied. Found outdoor fan motor turning slowly and compressor not operating. -Found dual run capacitor heavily swollen. -Made needed repairs.
Upon arrival tech was informed system #22 was blowing air but it was not cold. Tech inspected system and found 40/5 mfd dual run capacitor failed. Replaced with new capacitor and condenser started up. Pressures and temperatures were within range. System is back operational at this time.
Tech was getting superheat fluctuations between 4-8 within secs of operating. Tech spoke with office and was instructed to removed refrigerant and pull vacuum. Tech pulled vacuum down to 340 microns added 6lbs 6oz. Once started up pressures were within specs and superheat was 2.7 for this system it’s within specs tech had a 17 degree delta t. Duct work looked intact. Good airflow in vents. Tech informed customer to monitor system for a few days.
