I’m very happy with your customer service. Having no heat is no fun! I’m glad to be your customer.
I called Daryll Monday night. Within minutes he had walked me through several steps to determine my motor was broken on my furnace. He also utilized my furnace warranty(sweet). My furnace was repaired by daryll first thing Tuesday morning and now my family is once again enjoying the heat. Thank you daryll and the orange heating and cooling team for your great service.
Great experience, 2-person team arrived on time, minimal disruption to the day, professional, and very neat - entire area was cleaned up as if no one had been there at all. Will recommend Krane to others!
Called on the morning they said they would, said it’s probably a capacitor before he got here (it was), and had my air conditioning running in 10 minutes.
Installation was completed without issue, on time, all of my questions were answered. The installers were friendly and informative. The job site was clean and all old equipment was removed.
Appointments were not available until 10/15/19. Courtney took my cell # so Darrell could call me. Darrell called and was so concerned about the temperature drop.He recommended getting an energizer battery. He also said to call him back if there was a problem installing the battery. I installed the batteries without a problem and called Darrell to thank him for his kindness and concern. Without Courtney and Darrell, Monday night could have been unbearable. Thank you Courtney and Darrell for your superb Customer Service. Adrienne Novi, MI.
My install went very smoothly. Adam came out as scheduled and installed a new Bryant AC. He kept me informed as to how the install was progressing and if I had any questions.
My congrats to technician Daryl Thomas for his prompt, and precise technical sevice.
The guys were great and very helpful. No complaints when we added a humidifier to the work order in the middle of the install. They were a pleasure to work with!
I called on a Tuesday at 11 a.m. and Krane's had a representative out to my house in a little over an hour to check out my furnace concern. Quick response.
Response from Krane Heating and Cooling:
Our team works very hard at making sure our customers get prompt service. It can get pretty chilly with no heat! We look forward to working with you in the future.
My experience with Krane was fantastic. The team was on time, knowledgeable, and friendly. They took care in my home, ensuring both safety and protection of my personal property as they had to move units in and out. No one likes to have to have heating and cooling work done, but when you have to it's good to work with someone who you can count on...that's definitely Krane!
Every person we dealt with along the way was informative, professional, and very friendly. The install of the air-conditioner was very professional, neatly done, and thorough.
Ac check up
Emergency no heat
Installed a 96% efficient Bryant Furnace
Warranty no heat
Replaced inducer motor and pressure switches
Install a 96% efficient Bryant furnace
Installed a state water heater
Changed a capacitor on a Bryant Air Conditioner
Installed a Bryant air conditioner
Installed a hundred thousand BTU Bryant high efficient furnace