Very knowledgable and prompt. Was able to fix our furnace quickly to get us heat.
My furnace died on the coldest day this season, a Sunday. Krane was there at 7:30 am on Monday and had new furnace up and running by 1.
On New Years Day, Krane Heating provided me with my first excellant customer service with a 2 hour response to a service call. NO HEAT !!! They sent Daryll. Daryll was a great service rep. Turned out we had a problem that was irrepairable and a new furnace was the only answer to this 22 year old furnace. Daryll arranged for a new Bryant furnace was the appropriate solution.A new furnace was to be installed the next day between 8am and 930 am. the next day we had a phone call at 8 AM saying they would be at our house with the new furnace to be installed. Two technicians named Mike and Charles began to work. Six hours later, voila , they started the furnace and have had heat ever since.. The most professional installation I have ever seen. Congratulations on a job very well done !!!!!
YES! BEST CONTRACTORS I'VE USED IN 35 YRS. IN REAL ESTATE WITH MY HM AND WITH CLIENTS! HIGHLY RECOMMEND THIS FIRM!
The Krane staff was great! I called for an appointment and Darryl showed up at my home within an hour. He was very friendly and courteous and got right to work. He found the problem with my furnace not heating right away and fixed it. I now have heat in my house and the price for his service was GREAT! Thank you Krane Heating and Cooling and thank you Darryl.
Our outstanding 5-star review began several years ago with a late weekend call to Krane with a furnace question. Although they were closed, Jeff, the owner returned our call and responded to several questions without trying to "sell" us a service call, etc. Impressed, we saved Krane's number and called them for a winter tune up. Again, we were equally impressed by the integrity of the highly skilled service technician, Darryl, who showed us why the original furnace was rusting through needed replacing b/c the motor was about to fall our of it. There was no hard sell as we could see readily see the problem and were quoted a very fair price. Moreover, he recommended an economical unit that truly heats and cools our home perfectly. Most impressive, after a year, our digital thermostat gave an error message. Although we still had heat and it wasn't an emergency during an early Nov snowstorm, Darryl, the tech returned the call in less than 5 min. The problem was unusual, so he wanted to double check with Bryant, and immediately called back to tell me he would order a new thermostat. Normally, during a busy wintery time, the expectation was we may need to wait for the delivery and installation. Impressively, I received another call about 10 min later from Krane's office to schedule the replacement the next day! I also received a call from Jeff, indicating the work would be done in the morning as requested if it was at all possible. This is the first time we have publicly endorsed a company and I shared with Jeff, Darryl and the scheduler how very impressed we are with Krane Heating & Cooling. We give them our highest recommendation. Frankly 5 stars are not enough for the personalized service that didn't stop once the unit was sold. As with many successful companies, it begins at the top with good leadership and the professionalism of the staff that's hired follows with similar honesty and integrity. Thank you. Most sincerely, Barbara & Barry Seifman
It will be two weeks since the installation of the new furnace and it is working great - no issues. The crew that did the installation was polite and knew their job - very professional. We are looking forward to the Spring start-up of the new air conditioner so that we can test out this too! We would recommend Krane Heating & Cooling to our friends and family.
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