Great response time and tech was very knowledgeable and courteous.
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The tech came at the appointed time and checked my unit out thoroughly!
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Eric did a great job. He knows his business very well and is very pleasant to work with. Thanks MEGA.
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I have to say that Toby got back to me quickly this morning; Tuesday, from my texting asking for help Monday Night after Bible Study. I came home to a hot house with the AC blowing hot air. Many friends texted giving me instructions; turn off AC to melt the frost and ice. Worked. Next morning, I had cool air. Still wanted to keep my appointment with Mega Care; Joshua. Joshua was thorough, and efficient. He checked the coils in the attic, cleaned out the outside condenser and added freon, and replaced a part on the outside condenser. Totally impressed. He took the time to explain everything well. I understood everything. Will definitely be calling back for annual service. Thanks Toby. You and your people are awesome!!! God given. God bless you all.
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Helped me understand the problem and what needs to be done to fix it. Definitely would recommend to family and friends
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Erik arrived in a timely manner, he was professional yet personable. He identified the issue with our AC unit and then finished verifying that the rest of the unit was in good shape.
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Great job ! Knew his stuff. Would have him work for me anytime.
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Unit was low on 410a again due a leak on the suction service valve port. Added leak lock to threads of cap & valve & tightened it. Added 3lbs of 410a. Unit is cooling properly again. No other issues to report.
Completed heating tune up, everything was good to go. Only issue I saw was mold on the blower housing, other than that heating was working fine. No other issues to report.
Unit was frozen again possibly from the insulation on the blower panel being sucked into the blower wheel. Left unit off & fan on to slowly thaw the system. Will need to come back either later today or another day as the homeowners aren’t home.
NORTH RTU: 1- LENNOX 5 TON GAS/ELECTRIC PACKAGE UNIT; CURB ADAPTER AND THERMOSTAT
Evaporator coil & lines were completely frozen, unable to check pressures. Blower motor was running fine, skip mentioned the filter was pretty dirty. Will need to reschedule for tomorrow once it’s thawed completely. Daughter did not want to thaw system tonight with the heater running. No other issues to report.
1- LENNOX 3 TON HEAT PUMP PACKAGE UNIT WITH 10 KW AUXILIARY HEAT AND PRO1 PROGRAMMABLE THERMOSTAT AND INSTALL 20 X 20 WIDE LOUVERED RETURN AIR FILTER GRILL WITH 2" PLEATED AIR FILTER DUE TO FILTER GRILL BEING TO SMALL FOR 3 TON
Single capacitor for the compressor was completely dead. Went ahead & replaced it with Rhonda’s approval. Emailed invoice to Mr. Mark Knox. Other than that everything checked out good to go, no other issues to report.
Thermostat was bad not allowing low voltage to go to condenser. Swapped out thermostat with customers approval & the system began cooling again. Was not interested in membership. No other issues to report.
MIDDLE UNIT 1- LENNOX 5 TON GAS/ELECTRIC PACKAGE UNIT; CURB ADAPTER AND THERMOSTAT.
Completed A/c and heating tune up. Everything good to go
Unit was frozen from what I assume was a dirty filter. Thawed the system down completely then checked pressures. Pressures/temperatures looked good to go. Capacitor was lower than 10%. Recommended changing it out & customer agreed. Recommended keeping up with filters because a dirty filter could cause it to freeze. No other issues to report. Placed yard sign.
Completed Heating tune up and everything checked
Condensate pump was really dirty Cleaned it out and inspected indoor and outdoor Outdoor unit was really stopped up with dirt recommended customer to clean out and rejected he lives off social security and wants to save as much as he can Could be low on refrigerant Gave cash to Brenda
Completed heating and cooling time up for 2 units Bothe condenser coils were really dirty and side draft package unit had water backing up on return ducts causing mold and humidity around the house Recommend blower section cleaning Will schedule