Eric just gave my HEATER its annual inspection. Great checkup. Thanks Erick. Awesome job.
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Thank you Mega Care Solutions for always putting your customers first! We had a wonderful experience with our service, and your technicians are first class.
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Honest, knowledgeable and efficient will definitely share my experience.
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The technician showed up on time, was adventive to his job, was great with his customer communication and service.
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Hands down the best HVAC company in Odessa and surrounding area. I like that the technicians call/text before arriving and Brenda schedules service as soon as possible. Manny has been my technician on past occasions. He is so knowledgeable, thorough, takes great pride in his work and is always friendly and polite. He doesn’t leave until he checks that he has done everything needed and has answered all my questions. Thank you, Manny. I will continue to call Mega Solutions in the future if needed. Highly recommend.
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I am a 30+ year customer of Mega Solutions. When my 12 y/o HVAC roof mount package unit died Oct 2, I knew I would be in trusted hands throughout the process of choosing the best unit to fit my needs. All was assessed & considered without having to make a rushed decision. The Mega Solutions team from office staff to field technicians went above & beyond to accommodate my scheduling preferences & assist me in little disruption to my routine. Due to my health & physical limitations, my expressed concerns were listened to & resolved. I & my aging dog were able to remain in my handicap accessible home. Mega set up a no charge loaner for my bedroom (87 degrees @8pm). Toby, Manny, & Mark arrived @6:30 am the next day to install 2 window units Toby picked up for me to cool the great room. How fortunate & blessed by to have professionals who provide expertise, excellent service & caring hearts.
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The service was great. Erik was very friendly and answered all question I had.
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Mega Care came out the same day we called and got our A/C unit working really fast!
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Great response time and tech was very knowledgeable and courteous.
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The tech came at the appointed time and checked my unit out thoroughly!
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System was low on refrigerant. Condenser coil didn’t have any oil stains. Checked evaporator coil & there was a big oil stain, recommended replacing due to how low system was on refrigerant & size of the stains. Sent over an estimate for replacement & Marisol agreed on replacement. Coil is in stock from Goodman. No other issues to report.
Completed heating tune up, blower motor capacitor was replaced last year but it’s reading below 10% & recommend replacing. Blower wheel was also dirty & recommend pulling & cleaning. Sent estimates for both. Besides that everything checked out good to go with no other issues to report.
Cracked heat exchanger needed to shut off gas to unit due to carbon monoxide present in supply will get with Toby
Completed heating tune ups for both systems. Everything checked out good to go with no issues to report. Filled comfort survey.
Completed heating tune up, everything checked out good with no issues to report. Placed yard sign & filled comfort survey.
Fuse was blown on the circuit board inside air handler. Put my popper in place of fuse & circuit sparked & fried a small corner but popper did not pop. Checked both cooling & heating & both were working like normal. Just told Jimmy that if he experienced any issues in the future, circuit board would be out first go to as far as replacement. Replaced fuse & system began working properly again. No other issues to report.
Transformer in the air handler was burnt up not allowing 24 volts to go to thermostat. Swapped it out with customers approval & blower came on but not the compressor. Checked the condenser & there was a loose connection on the thermostat wire going to the thermostat. Tightened it back up & compressor came on. Unit is functioning properly again. No other issues to report.
Clean blower assembly and evaporator coil, along with duct cleaning
Blower housing has mold from before we installed the wide louvered filter grill. Recommend pulling & cleaning. Blower was pulled & cleaned. System is functioning properly again. No issues to report.
Capacitor for blower motor on hallway trane unit is below 10% mark & recommend replacement, WiFi programmable thermostat to match hallway unit for unit in attic. Capacitor & thermostat have been swapped out. Units are functioning properly again. No issues to report. Bill out to son.
Completed heating tune up, everything checked out good with no issues to report. Did not want to participate in yard sign promotion. Comfort survey already filled.
Inspected electric heat and breaker was tripped, out west pump jacks in the area may have caused power surge Tested heat after resetting breaker everything operational Customer will go by office to pay
Heating tune up completed on (4) 90% furnaces all flame sensors needed to be cleaned out and had to adjust gas pressure to 3.5” w/c Cleaned all heater sections with pressurized air and wet rags then sprayed ac shine All units operational on heat Heating tune up completed on rtu trane unit electric heat operational no issues Changed out all filters and washed off mini split filters and condenser Someone installed surge protectors on all 90% furnaces not sure who installed these. Closet unit surge protector has only one light lit (LED 3) Will get with Toby
Completed heating tune ups for both systems, customer mentioned thermostat for garage unit wouldn’t shut off after satisfying temperature for heating, noticed the tech settings had it set to gas heat on an air handler & had a schedule as well. Swapped it over to electric heat & removed schedule & system cycled on & off as temperature was met. Noticed on hallway unit coil seemed to have oil looking stains inside evaporator coil mentioned it to customer & it’d be something to keep an eye on for next spring. Other than that everything checked out good on heating side. No other issues to report. Placed yard sign & filled comfort survey.
Completed heating tune ups for both systems. East unit in hallway had a capacitor for the blower motor below 10% mark. Recommend replacing it. The west unit in the attic had a really old thermostat that won’t shut off when it satisfies the temperature on the thermostat. Recommend replacing it as well. Caretaker said she would like if we matched it with the one we replaced for the hallway unit which was a T701i WiFi thermostat. Sent both estimates for just the capacitor replacement & another including the capacitor & thermostat. Mentioned that once we heard back from Mark (son) then we could proceed with replacements if & when he signs off on the estimates. Other than that the units were heating properly. No other issues to report.