Great response time and tech was very knowledgeable and courteous.
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The tech came at the appointed time and checked my unit out thoroughly!
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Eric did a great job. He knows his business very well and is very pleasant to work with. Thanks MEGA.
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I have to say that Toby got back to me quickly this morning; Tuesday, from my texting asking for help Monday Night after Bible Study. I came home to a hot house with the AC blowing hot air. Many friends texted giving me instructions; turn off AC to melt the frost and ice. Worked. Next morning, I had cool air. Still wanted to keep my appointment with Mega Care; Joshua. Joshua was thorough, and efficient. He checked the coils in the attic, cleaned out the outside condenser and added freon, and replaced a part on the outside condenser. Totally impressed. He took the time to explain everything well. I understood everything. Will definitely be calling back for annual service. Thanks Toby. You and your people are awesome!!! God given. God bless you all.
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Helped me understand the problem and what needs to be done to fix it. Definitely would recommend to family and friends
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Erik arrived in a timely manner, he was professional yet personable. He identified the issue with our AC unit and then finished verifying that the rest of the unit was in good shape.
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Inspected indoor unit and both primary and secondary drain pans were stopped up Circuit board is fried, gas flex was sitting on the secondary drain pan and caused flex to leak natural gas will need to replace float switch is recommended for indoor coil and will need to run new drain total of 45 ft Bill out
Completed heating tune up & everything checked out good with no issues to report.
Completed heating tune up & heat strips were operational & heating properly. Checked blower motor amps & it was slightly over amping. Also checked pressures & they looked lower than normal but also let her know the coil was pretty dirty & saw oily spots on the suction line on the evaporator coil. Didn’t recommend pulling & cleaning if there was a leak. Recommended replacing it rather than making expensive repairs on a system 13 years old. Would like a replacement quote & also a blower motor quote incase it were to go out. No other issues to report.
Furnace door switch had a slightly burnt wire not allowing power to the circuit board. Stripped it back & reattached it with a female connector & unit stayed on. After checking pressures they looked low & let the homeowner know. He mentioned someone came out to charge it a couple months ago & I asked if he wanted me to charge it being r22 & he said he would just call the other guy once he saw the price. No other issues to report.
Completed heating tune up, everything checked out good to go with no issues to report,
Completed heating tune up, filter was really dirty, went ahead & replaced it. Besides that everything checked out good to go. No other issues to report.
2 stage blower motor was only running on low speed causing unit to freeze. Wired it correctly according to Lennox FSR & blower motor began running on high speed. No other issues to report.
System was frozen, didn’t want to pay the thawing fee, wanted me to come back tomorrow if possible once system is thawed. Left condenser breaker off to ensure it doesn’t run. Unable to diagnose due to evaporator coil being frozen, no other issues to report.
Completed heating & cooling tune up for trance system, detected a leak on the recently replaced evaporator coil. Toby will get with homeowner to see what our next step is. Josh completed maintenance on mini split system. No other issues to report.
No signs of a clogged drain line or drain pan, drain pan was completely dry & primary drain line was draining properly. Checked supply plenum to make sure it wasn’t sweating & causing the water leaking & everything checked out good. Checked insulation on roof to see if there was maybe a leak in the roof but everything looked good as well, whatever the issue was it was non hvac related, no issues to report.
Panel for furnace was loose, causing it to vibrate. Straightened it out & noise stopped. Fan motor on condenser was missing a screw, added screw & noise stopped on outdoor unit as well. Pressures looked good to go, no issues to report.
Transformer was tripped due to wrong set up for voltage on transformer. Changed to 208v 3 phase and is cooling
Unit was low on 410a. Checked both coils & didn’t see any oil stains or detection of any leaks besides the suction service valve. Tightened it up & added leak lock. Added 3lbs & unit began cooling properly again. Went over membership but they didn’t want to at this time, no other issues to report. Placed yard sign.
Contactor wasn’t fully engaging when calling for cooling. Disconnected 24v from the contactor on the condenser & reconnected it & unit began cooling again. Mentioned to daughter that the contactor was on its way out since it was doing that & she said it was fine for now & she’d let her parents know about replacing it once they got home. No other issues to report.
Thermostat was bad & drain line was stopped up. Cleared drain line with vacuum & nitrogen & changed out thermostat as well with customers approval. After getting unit running checked pressures/temperatures & everything checked out good to go. No other issues to report.