Received a call from a new customer with a service request in Hartsville, PA 18974, where a homeowner reached out after receiving our mailed coupon. He reported that his electric baseboard heaters had been making intermittent banging noises since early fall and wanted a full diagnostic to understand the cause and review repair options. Before the visit, he notified us that an emergency came up and asked to cancel for now, planning to reschedule when he’s available.