Completed a diagnostic scheduling for a club member’s rental property in Philadelphia, PA 19130. The tenant reported that the second-floor heating system was running but not producing any heat, despite multiple attempts to power cycle the unit. The system, located in a bathroom above the bathtub with a large access panel, is difficult to reach and requires a 6-foot ladder for proper inspection. Upon evaluation, our technician identified that the furnace igniter on the second floor is faulty and needs replacement to restore safe and efficient operation. The homeowner approved the repair, and we are coordinating a follow-up visit to replace the igniter, ensuring the rental unit’s heating system provides reliable warmth and comfort for the tenant. This proactive service helps maintain system safety and efficiency in Philadelphia homes during the heating season.