Charles took the time and patients to satisfy my opinion that I still had a leak, and how to proceed to get it fixed.
Very prompt!!Polite!! and Professional
From the installation to service, it has been a great experience working with My Guys Heating and Air.
Incredible work! I am very impressed with the quality of the work! Charlie worked late to get the job done. Amazing job and could not be happier!
Fair and excellent at what they do...could not ask for a better service company who basically treats my house as if it was their own!
It is always a great experience working with My Guys. Never an issue getting my problem diagnosed and resolved.
Upon arrival technician found that the customer wanted to replace the master toilet. The customer supplied her own toilet, the technician installed a customer supplied toilet. Toilet working properly at this time. Customer also asked for a quote to replace innards on her other toilet. Technician Will send a quote for the toilet innards replacement.
Upon arrival the technician spoke with the customer. The customer stated that the system was not working and she recently found out that the system is actually frozen and she wanted to know why. The technician stated that there could be a number of reasons why the system is freezing up, the technician will not know until he can check the pressures of the system. The technician checked the filters and found that those filters were dirty which could be bringing the airflow down to below the minimum. Which could cause the system to freeze up. But the technician needs to come back and check the refrigerant to make sure that the system is not leaking any refrigerant. Technician will return tomorrow Upon technicians return the technician found that the systems blower motor is having intermittent issues, currently the blower motor is not working and will not power back on. Most likely this is due to a power surge, due to the fact that the system has specific wiring the technician is unable t
Estimate to remove existing HVAC system and install a new American Standard HVAC system.
Upon arrival the technician performed a seasonal cooling safety inspection. The technician began in the attic and replaced the media filters, checked and tested float switch operation, float switch working properly at this time. The technician inspected the drain lines, drain lines clean at this time. The technician inspected The blower cabinet, blower cabinet clean and blower motor working properly at this time. The technician moved onto the outdoor system, starting with the refrigerant. The upstairs systems refrigerant is spot on, the downstairs refrigerant was holding a high head pressure. This was caused by the system being clogged with dirt and mulch. The technician cleaned both systems, and then tested the electrical portion of the system. The technician found that both systems were pulling high amps upon starting of the compressor. The technician recommended a hard start kit to lower the amperage, customer agreed to installing hard start kit. System working properly, pulling low
Customer currently has a shark bite cap on connection, Charlie stated he wanted to be there for the replacement of the hose bib to ensure proper connection, he said he put it on hold until he can get out there.
Upon arrival technician found that the original bathroom sink is a full glass vanity sink, that stretches out across the entire vanity cabinet. The vanity sink broke and has basically shattered into a bunch of pieces that now make the sink inoperable. The customer wants to replace the sink and the sinks faucet, both sink and sink faucet are like kind and supplied by the customer. Detaching the original sink will be difficult, customer will let us know if he wants to get it done.
Upon arrival technician found that the temperature and pressure relief valve was leaking. The system is from 2015 so it’s an eight-year-old tank. This means that the warranty is out for the tank, the technician would expect at most 2 to 3 years more life on the water heater. Customer decided to go ahead and replace the temperature and pressure relief valve. The technician replaced the temperature and pressure relief valve, temperature and pressure relief valve not leaking at this time.
Upon arrival of the technician, the technician installed the natural gas grill onto the natural gas line, natural gas grill working properly at this time.
Upon arrival technicians found that the shower valve was damaged beyond repair and must be replaced. I’m order to restore water to the home while the parts are being ordered we removed damaged valve and capped supply lines. Part must be ordered. Will contact when part arrives to reschedule completion.
Upon arrival of the technician found that the customer has a Plenum coil that is leaking into the sons bedroom. Technician found this coil is currently holding R22 refrigerant, this means at the very minimum the condenser will also need to be replaced. The technician gave quotes to replace the system, technician is emailing quotes along with this invoice.
Upon arrival technician found that the condenser fan motor was not only overheating but it was also over amping, pulling 3.1 A with a maximum of 1.2 A. Technician recommends replacement of the condenser fan motor, Customer agreed. The technician replaced failed 825 RPM condenser fan motor. System working properly at this time.
Upon arrival technician found that the primary drain line was clogged and the system was leaking into the secondary pan, the technician recommended blowing out the primary drain line and installing an SS 1 float switch. The customer but worth blowing out the primary drain line and holding off on the plug switch for now. The technician brought the primary drain line and installed a vent for the customer to pour White vinegar in the drain line to neutralize the growing algae.
Upon arrival the technician spoke with the customer, the customer stated that his garbage disposal is not working and his sink is not draining properly. The technician started by unclogging the garbage disposal, and testing whether or not the garbage disposal had power, technician found that the garbage disposal breaker was tripped. The technician reset the breaker and tested the garbage disposal, garbage disposal working properly at this time. The technician then found that the clog is further down the drain line, the customer decided to go ahead and pay for the garbage disposal unclog and hold off on the drain line clear until he has available means. Garbage disposal is working properly at this time but the sink is still clogged.
Upon arrival the technicians removed the hall bathroom toilet and found that the wax ring had completely eroded away which was allowing water to seep under the toilet and leak out around the floor. With the toilet removed, we ran our cable snake down the main sewer line to remove the blockage. The cable snake was unsuccessful at removing the blockage however it did bring back some wet wipes and paper towels that had been flushed down and become stuck. Due to the severity of the blockage we returned with the industrial jetter and camera to find and remove the blockage. This was successful, and we found a large system of tree roots in the sewer pipes. We removed these tree roots and the sewer system is fully operational at this time. Eventually the sewer line will need to be dug up and replaced when the tree roots grow back.
Upon arrival, the technician spoke with the customer, the customer stated that she needed for gas flex for her stove top and gas flex for her furnace reattached and sealed properly to prevent any gas leaks. The technician installed both the stove top and furnace gas flexes, System working properly at this time.