Very friendly and knowledgeable!!
It is always a great experience working with My Guys. Never an issue getting my problem diagnosed and resolved.
Excellent knowledge and service. Good customer service!!
Great quality service. The technicians are knowledgeable and explained our problem to us well. Would definitely use again for any other plumbing/ac needs
Called and got it fixed the same day, great service man.
My ac unit had been acting up for years and My Guys never tried to force me into a new one. This year I decided to replace it. After several quotes, My Guys was the best. It was approved and installed within a few days. Thank you My Guys for getting my family right for years to come.
My service never push my doorbell to notify me that they have arrived, I did not even receive a call stating they arrived. My plumbing issue never got looked at. Now when I call the company no one is answering the phone and the calls are going straight to voicemail
I have a home warranty company but I call these guys instead! They keep their word and go above and beyond. Very thankful for them.
Quoted me over $1,000, then gave me the “best price” at $700+ (For a job that requires about 10 ft of pipe in a 3’ X 3’ area connecting the value in my garage to the spout outside. He said I could potentially do it myself “and run the risk of flooding my entire house” (fear tactic?) or I could “go get some ‘Jose’ from Lowes” to fix it for less. (racist and unnecessary) When I told him I couldn’t afford the best fix, he also took the time to remind me that he has running water at his house, and he’s got other business elsewhere… When I asked how it could cost so much, he made sure to remind me of all the mark-ups, the warranty, the insurance they have to pay for, signs, advertising… as if I don’t understand the concept of running a business. I figured the plumbers in my neighborhood would be the best bet, but I was wrong. I called Miller’s Brother Plumbing, a locally owned business here in Conroe for 30 years, and what do you know - they quoted me less than half the price for the exact same job. How wild is that. And I don’t have to deal with some racist asshole - that’s priceless. Unfortunately for your company, I was ALMOST going to take him up on $750, but then I thought “How could I ever trust this person to not create more damage in the process of fixing it? He’s already tried to upswell me within 1 minute of being in my driveway. I would rather pay $750 to never have to speak to this person again” While I don’t appreciate the waste of time, I am happy that your sales rep’s utter apathy for my specific job, led me to a different company that isn’t in the business of ripping people off and / or taking advantage of people without running water. I don’t have time for a review on your website, but I will gladly share my experience on the Harpers Landing Facebook page, free of charge.
Charles was very helpful and professional.
Upon arrival technician found that the primary line was clogged. The technician vacuumed out the primary line at both ends. Then the technician installed an SS one. System working properly at this time.
Technician arrived and replaced wax ring on master toilet.
Upon arrival technician found that the breaker for the upstairs Condenser had tripped. The technician reset the breaker. And checked the amperage coming off of the system. The system is currently not holding high enough amps to trip the breaker. The breaker box currently does have a surge protection system in it. And the current breaker for this system is a trip breaker. The technician believes that the system had a power surge, and the surge protection system protected the condenser.
Upon arrival technician found that the Hot water for the master bedroom shower is currently not shutting off. The technician inspected the valve and found that the valve turns completely around without ever turning off the water completely. The technician spoke with the customer and explained that the cartridge needs to be replaced and most likely the valve as well. The customer would like the valve replaced and install two shut off valves. In order for the customer to never have to deal with this issue again.
Upon arrival the technician found that the level of the system is currently pitched to the outside of the home. The concrete slab for the condensing unit has separated a little bit and settled into the ground causing the unit to sink in further away from the home. Inspector flagged this as a potential issue. The customer would like to know if it is under warranty.
Upon arrival technician spoke with customer. The customer stated that she had water dripping from her drywall approximately 6 inches away from the showerhead. The technician removed the showerhead facing and inspected inside the wall and found that there is a good amount of water on the inside of the wall. The customer would like to go in the back of the wall in order to repair, this way the customer could put in a access panel. The customer expressed that she would like Charlie to come out and repair the damage and then put in an access panel.
Upon arrival technician found that the jack and Jill sinks are clogged. The technician cleared the obstruction. Sinks draining properly at this time.
Upon arrival technician found that the bedroom that the customer has temperature issues with is the daughters bedroom. The bedroom currently is the second to last duct in a long line of yâ€™s. Approximately 5 to 7 Yâ€™s Are between the system and this bedroom. The technician believes that this bedroom isnâ€™t getting at least 80% of the airflow that it should be. The technician would recommend replacing all of the ductwork to remove all of the issue Yâ€™s and reroute ductwork to each individual room properly. The technician cut down some of the airflow to the living room and kitchen, this should supply the other rooms with more airflow.
Upon arrival technician found at the kitchen sink was stopped up on both sides. I initially attempted to clear the stoppage by running a snake down the drain but was unsuccessful at which point I resorted to running the Jetter with high pressure hot water to clear the blockage. I was ultimately successful in clearing the blockage and was able to determine that the blockage was caused by normal wear and tear and accumulation of grease from food products
Upon arrival technician found that the Auxiliary drain pan is almost completely rusted out, germ pan ended up slumping over and allowing water to drain out. So another company came out over the weekend and propped up the drain pan. There is another drain pan will need to be replaced, and most likely the drain lines blown out.
Upon rival of the technician found that the primary drain line was clogged. The technician vacuumed out the drain line from the sink connections. System draining properly at this time. System working properly at this time.
Upon arrival technician spoke with the customer, the customer explained that his system is still leaking into the drain pan. The technician went into the attic and found that the coil itself is leaking into the drain pan, so the technician took apart the coil and found that the primary drain pan is broken. The drain pan has a entire triangular piece broken off and sitting inside the drain pan as we speak. The coil will need to be replaced considering the drain pan is a part of the coil.
Upon arrival the technician found that the Low pressure temperature sensor has failed. The technician ordered a new discharge temperature sensor, the sensor should be here by September 20.
Upon arrival the technician inspected the heating system, the technician found that the heating system was installed Properly. The technician found no problems with the heating system, the technician also check out the water heater as he was in the attic. Water heater is working properly at this time no leaks found at this time. A technician then performed a plumbing inspection, the technician only found issues with the sinks in the master bathroom and guest bath. The technician then went outside and inspected the condensing unit finding that the condensing unit has locking refrigerant caps. The technician spoke with the customer and the customer decided that she would like to replace the lock and refrigerant caps upon her spring maintenance. Recommendations would possibly be flood stops for the air conditioning system and water heater, as well as surge protection. Considering the amount of contaminants clogging the different fixtures, the technician would highly recommend a water
Technician arrived an inspected the upstairs walk in shower for leaks. Ran the shower for approximately 20 minutes and observed proper drainage. No leaks were observed. The spot that the tenant had noticed was dry and stayed dry the entire time I was running the shower. Upon speaking to the tenant he believes that water may have run down the shower curtain and onto the bathroom floor and then ultimately leaked through the crack between tile and shower that is not properly sealed. This is certainly plausible.