The techs were great. They were professional, informative, and efficient. Making the appointment was difficult, even though we have been long time customers, the only thing that seemed to matter was if we were looking to purchase a service plan. We had one, and it wasn’t connected to our account. It took over 6 weeks to get an appointment, even though my Bryant system was giving us a call for service prompt. I felt like we were an inconvenience when calling. I recognize everyone is short handed right now, and so many customers are difficult and rude. There was still no reason this experience was so frustrating Again though, techs were wonderful
