Thermistor Replacement

Scott from Mill Bay, BC

I was very happy with technician's diagnosis of the problem and his fixing of the problem once the needed part was acquired. I was not thrilled that the initial quote for the part was in excess of $500.00 when I was able to acquire the part for a retail price including delivery from Toronto for $141.00. What an extravagant mark up and money grab on behalf of this company. I understand the need to make money and a mark up on the part but 128.50 retail to over $500? Seriously? No reasonable justification for such a charge. Added to that was notice that there would be no warranty on the work or the part because the customer had sourced the part himself and saved himself approx $400.00 I only had this company complete the work because their technician diagnosed the problem. Otherwise I would have taken my business elsewhere. The technician was great, knowledgeable, polite and very professional. The girls who I spoke with on the phone were also great. I was just very disappointed in the attitude of the manager who provided a ridiculously inflated quote on the needed part. While the work performed was satisfactory, I would never again seek out the services of this company given their business practices.

Excellent Service when I had no heat!

Karen from Mill Bay, BC

Excellent Company!

Excellent Service

Terry from Mill Bay, BC

Great customer service

Mark from Mill Bay, BC

Nathan was excellent to deal with- always friendly, personable and thorough.

Service on my Heatpump

Karen from Mill Bay, BC

So very pleased to see Stephanie! Such a lovely young lady who was very good at explaining things to me!

Excellent, efficient, and professional service!

Ian from Mill Bay, BC

Westisle service technician Jennifer was knowledgeable, professional, and service-oriented. She was throughout yet quick, friendly but focused. I would recommend her without hesitation.

Pleased with the Service

Bruce from Mill Bay, BC

Service was done well and the communication on the work details was informative and pleasant .

owner

Louise Ketilson from Mill Bay, BC

excellent

Reliable and thorough service

Susan from Mill Bay, BC

Thorough Job Done

Hugh from Mill Bay, BC

Stephanie was very good at explaining what work she was doing on both the outdoor heat pump and the indoor air handler.

Reliable and dependable

Eileen from Mill Bay, BC

Once again Peter serviced my heat pump with friendly professionalism. I’m always confident that he has the knowledge and experience to maintain my system.

Excellent Service

Kelly from Mill Bay, BC

Stephanie was great and quick. She checked both the inside unit and outside. She has given me and my family piece of mind this coming winter!

Excellent Service

Steve from Mill Bay, BC

I am happy with the service, and find Westisle to be professional and dependable when it comes to servicing my heat pump

Excellent service

Janid from Mill Bay, BC

Excellent Service!

Steve from Mill Bay, BC

As I said previously, Stephanie is a very conscientious employee and does a very thorough inspection.