David was wonderful. It is nice having a reliable and efficient serviceman. Thank you
Our service provider did the job effectively and communicated well. However, it cost far more than was reasonable to replace the gasket for the refrigerator portion. Total cost was $230. If gasket price was ~$75 as described, labor cost was $150 for a job that took less than 45 minutes. That is unconscionably high for a basic repair job. I was told that was simply the base, standard rate for that job. I asked for this estimate prior to scheduling the call because I knew exactly what was done; however, the woman on the phone refused to provide it. Then I'm roped into either accepting the crazy price or paying $90 for a diagnostic I didn't even need because I already knew exactly what the problem was. The communication and pricing here was unthoughtful, unfair, and unreasonable.
Response from Dependable Appliance Repair:
Thank you for your feedback! I understand your pricing concerns. Unfortunately our prices reflect the cost of doing business. In order for us to offer in home service we have extra expenses that other repair industries do not have and there for have to charge accordingly. As for the communication on the pricing, our CSR's and office staff have no way of pricing a repair. That is done with a software that is built into the technicians IPads and the office has no access to it. We understand this can cause some frustration but, typically, it is not needed in the office. I hope this eases some of your concerns and we do appreciate your feedback.
I needed some warranty work done for a frigidaire microwave so i didn't have a choce as to who i would hire to get the work done. every part that was ordered was broken when it arrived. UPS is terrible but after the 4th order the part was finally at my door in good condition. I don't like that the receptionists always seem to have an attitude and they never leave a message when they call. 3 hr blocks of time are not convenient and who calls 15 minutes before they arrive at our house? 15 minutes is terrible.
The repairman was great!
Excellent service and a great price.
1. Parts shipped direct to customer, though this gets the parts in quicker, it gets nullified by the fact that the technician does not go ahead and schedule the repair while on the consult. So that's 2-3 days waiting on parts, then someone calls from dispatch, and the technician can't be booked to come back usually 4-5 business days after. So 7-8 business days to come back and repair, the time to come back for repair can be easily cut in half. 2. #1 got compounded by not ordering all the parts needed to repair, also not enough of the parts came in on the 3rd service call (not sure if that is technician order error or your distributor). To repair my 3 appliances took over a month and 4 service calls to get done. 3. Before the 4th visit, I called the dispatch to tell them that, still, only 1 part was in the box and there should be two. Luckily we had enough time to order and receive another by the 4th call, I think it makes more sense to receive the parts at the technician's house or at the office so that the client isn't burdened with the shop's responsibility. 4. Multiple charges to my card, it makes way more sense to just have the client pay half up front (one charge), then pay the rest when work is complete. Each part is charged to my card, then labor for each visit as the technician completed an appliance that he could close out.
Excellent repair services in a timely matter.
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE THE WATER WAS CLOSED OFF SO I OPEND THE WATER MORE TO ALLOW WATER TO GO INTO THE UNIT
FRIGIDAIRE REFRIGERATOR LEAKING FROM THE BOTTOM FOUND THE HOSE GOING TO THE DRAIN LINE TO DRAIN PAN WAS DISCONNECTED REINSTALLED
FRIGIDAIRE DRYER NOT HEATING TESTED TEHUNIT AND IT IS HEATING AS IT SHOULD
WASHER NOT WORKIGN PROPERYLY UNIT WASOUT OF BALCNE LEVELED TEH UNIT
BOSCH GAS COOKTOP LEFT REAR BURNER IS HAVING TROUBLE LIGHTING NEEDS TO REPLACE TEH STEM AND BUNERS
FRIGIDAIRE REFRIGERATOR NOT COOLING THE WIRE HARNES WAS DICONNESTED GOING TO THE EVAPORATOR FAN WIRED THE UNIT AND TEST UNIT WORKING AS IT SHOULD
FRIGIDAIRE RANGE - GAS BURNERS, COOK TOP BURNERS NOT LIGHTING-SO- BURNER ISNT LIGHTING REPALCED TEH CLOCK TIMER AND IGNITER
FRIDGIDAIRE REFRIGERATOR FEEZING UP REPLACED TEH COLD CONTROL AND DEFROST TIMER
FRIDGIDAIRE DISHWASHER SOAP DISPENSOR? REPLACED THE DISPENSER ASSEMBLY
FRIGIDAIRE DISHWASHER DISHES NOT CLEANING-NO WATER FOUND WIRE HAD BEEN DISCONNECTED RECONNCED THE WIRE AND UNIT IS WORKING
FRIGIDAIRE REFRIGERATOR NOT COOLING FOUND WIRE GOING TO RELAY WAS BROKEN
FRIGIDAIRE RANGE FLASHING CODECONTROL-F27 REPLACED TEH BURNER AND OVEN CONTROL BOARD
FRIGIDAIRE WASHER WILL NOT SPIN REPLACED TEH WATER VAVLE
FRIGIDAIRE RANGE NO POWER IN THE OVEN-RANGE ISSUES/HAS A SHORT/THINKS GAS IS LEAKING REPLACED TEH IGNITER BURNER AND BAKE IGNITOR
FRIGIDAIRE REFRIGERATOR SNAPPING OR CLIPPING-DOOR MAKING LOUD NOISE REPLACED THE PLATE DOOR CLOSER, BEARING HINGE AND TRIM CABINET CORNE