The technician was great -- on time, efficient, polite. However we had issues with the company related to scheduling. The initial visit was postponed more than a week due to the technician calling in sick. The visit to repair the appliance also had to be postponed more than a week due to the technician calling in sick. The service did not occur during the scheduled window (8 am-12 pm) because the part had been sent to the wrong technician and another part had to be delivered to me. i spent almost the entire day waiting on service, which was finally completed about 3 pm.
Response from Dependable Appliance Repair:
Thank you for your feedback! We will be reviewing your work order to make sure we learn from it. We do apologize for all the hiccups that occurred. We as a company need to get better at handling employee sick days and the scheduling issues it causes. Thank you again and we hope you give us a second chance.
The service tech was determined to figure out the issue on our new open box oven. After trying to correct with a new part, he got assistance from the oven manufactuer technical help directly an then singled out the issue. Another part was ordered and he returned to correct the issue. The service technician was polite and kept us informed on his arrival time. He even complimented my choice of paint colors in my condo reno.
Very helpful service to help us make a decision.
Josh is wonderful!
David was wonderful. It is nice having a reliable and efficient serviceman. Thank you
Our service provider did the job effectively and communicated well. However, it cost far more than was reasonable to replace the gasket for the refrigerator portion. Total cost was $230. If gasket price was ~$75 as described, labor cost was $150 for a job that took less than 45 minutes. That is unconscionably high for a basic repair job. I was told that was simply the base, standard rate for that job. I asked for this estimate prior to scheduling the call because I knew exactly what was done; however, the woman on the phone refused to provide it. Then I'm roped into either accepting the crazy price or paying $90 for a diagnostic I didn't even need because I already knew exactly what the problem was. The communication and pricing here was unthoughtful, unfair, and unreasonable.
Response from Dependable Appliance Repair:
Thank you for your feedback! I understand your pricing concerns. Unfortunately our prices reflect the cost of doing business. In order for us to offer in home service we have extra expenses that other repair industries do not have and there for have to charge accordingly. As for the communication on the pricing, our CSR's and office staff have no way of pricing a repair. That is done with a software that is built into the technicians IPads and the office has no access to it. We understand this can cause some frustration but, typically, it is not needed in the office. I hope this eases some of your concerns and we do appreciate your feedback.
I needed some warranty work done for a frigidaire microwave so i didn't have a choce as to who i would hire to get the work done. every part that was ordered was broken when it arrived. UPS is terrible but after the 4th order the part was finally at my door in good condition. I don't like that the receptionists always seem to have an attitude and they never leave a message when they call. 3 hr blocks of time are not convenient and who calls 15 minutes before they arrive at our house? 15 minutes is terrible.
The repairman was great!
FRIGIDAIRE REFRIGERATOR DOOR SWING REVERSAL-INSTALL DOORS. REPLACED THE DOOR
FRIGIDAIRE REFRIGERATOR TEMPERATURE TOO COLD-FROST REPALCE DTHE FEEZER DOOR GASKET
FRIGIDAIRE REFRIGERATOR WATER LEAKMOISTURE, FROST BUILD UP IN FREEZER. READJUSTED THE DOOR HINGES
BIGCHLL STOVE fliping the breaker needs to call electric to correct the problem
GE DISHWASHER NOT DRAINING CLEARED TEH DRAIN AND NOT UNIT IS DRAINA DN WORKING AS IT SHOULD
GE REFRIGERATOR SMALL LEAK FROM UNDER FRIDGE INSTALLED WATER LINE
DACOR RANGE OVEN TEMP IS NTO ACCURATE PROGRAMMED TO 5 DEGREES TO OFFSET THE TEMPERTURE
KENMORE ICE MAKER NOT MAKING ICE REPLACED TEH ICE MAKER
FRIGIDAIRE RANGE - GAS CONTROL DOESN'T FUNCTION-F27 REPALCED TEH CIRCUIT BOARD AND CONTROL BOARD
FRIGIDAIRE RANGE - GAS EOC FAULT CODES. installed both leveling legs and receptical
FRIGIDAIRE DISHWASHER WILL NOT FILL-INLET VALVE MESSED UP. INSTALLED WATER VALVE
FRIGIDAIRE DISHWASHER WILL NOT FILL-BROKEN VALVE. INSTALLED WATER VALVE
FRIGIDAIRE DISHWASHER NOT DRAINING rerouted teh drain line had a kink and also had something inside not allowing the unit drain cleared adn unit is working as it should
FRIGIDAIRE DISHWASHER TIMER IS NOT MOVING-CYCLE WILL NOT ADVANCE unable to replicate the problem after testing sevral cycles
FRIGIDAIRE RANGE STORAGE DRAWER NTO CLOSIGN PROPERLY INSTALLED GLIDE