4279 Roswell Rd NE
Atlanta, GA 30342
770-983-6613

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Local Reviews
for decatur, ga

Rated 4.7 out of 5 stars based on 31 customer reviews

He checked everything out and gave us reliable information about options to proceed.

Very helpful service to help us make a decision.

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Equipment repair

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Very knowledgable

na

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Awesome, courteous service!

Josh is wonderful!

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Great Services

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Great

David was wonderful. It is nice having a reliable and efficient serviceman. Thank you

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Good Service, arbitrary and unfair pricing

Our service provider did the job effectively and communicated well. However, it cost far more than was reasonable to replace the gasket for the refrigerator portion. Total cost was $230. If gasket price was ~$75 as described, labor cost was $150 for a job that took less than 45 minutes. That is unconscionably high for a basic repair job. I was told that was simply the base, standard rate for that job. I asked for this estimate prior to scheduling the call because I knew exactly what was done; however, the woman on the phone refused to provide it. Then I'm roped into either accepting the crazy price or paying $90 for a diagnostic I didn't even need because I already knew exactly what the problem was. The communication and pricing here was unthoughtful, unfair, and unreasonable.


Response from Dependable Appliance Repair:

Thank you for your feedback! I understand your pricing concerns. Unfortunately our prices reflect the cost of doing business. In order for us to offer in home service we have extra expenses that other repair industries do not have and there for have to charge accordingly. As for the communication on the pricing, our CSR's and office staff have no way of pricing a repair. That is done with a software that is built into the technicians IPads and the office has no access to it. We understand this can cause some frustration but, typically, it is not needed in the office. I hope this eases some of your concerns and we do appreciate your feedback.

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the great wait

I needed some warranty work done for a frigidaire microwave so i didn't have a choce as to who i would hire to get the work done. every part that was ordered was broken when it arrived. UPS is terrible but after the 4th order the part was finally at my door in good condition. I don't like that the receptionists always seem to have an attitude and they never leave a message when they call. 3 hr blocks of time are not convenient and who calls 15 minutes before they arrive at our house? 15 minutes is terrible.

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great service, nice repair man,seemed honest

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Great Service

The repairman was great!

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Job Locations
for decatur, ga

David F.

David F. Job Checkin

FRIGIDAIRE RANGE - GAS CONTROL DOESN'T FUNCTION-F27 REPALCED TEH CIRCUIT BOARD AND CONTROL BOARD


Josh C.

Josh C. Job Checkin

FRIGIDAIRE RANGE - GAS EOC FAULT CODES. installed both leveling legs and receptical


Corey B.

Corey B. Job Checkin

FRIGIDAIRE DISHWASHER WILL NOT FILL-INLET VALVE MESSED UP. INSTALLED WATER VALVE


Corey B.

Corey B. Job Checkin

FRIGIDAIRE DISHWASHER WILL NOT FILL-BROKEN VALVE. INSTALLED WATER VALVE


David F.

David F. Job Checkin

FRIGIDAIRE DISHWASHER NOT DRAINING rerouted teh drain line had a kink and also had something inside not allowing the unit drain cleared adn unit is working as it should


Tyson M.

Tyson M. Job Checkin

FRIGIDAIRE DISHWASHER TIMER IS NOT MOVING-CYCLE WILL NOT ADVANCE unable to replicate the problem after testing sevral cycles


Tyson M.

Tyson M. Job Checkin

FRIGIDAIRE RANGE STORAGE DRAWER NTO CLOSIGN PROPERLY INSTALLED GLIDE


Corey B.

Corey B. Job Checkin

KENMORE ELITE OVEN DOOR ISNT STAYING CLOSED PARTS ARE NO LONGER AVAILABLE FOR THIS UNIT


Josh C.

Josh C. Job Checkin

FRIGIDAIRE REFRIGERATOR NOT MAKING ICE. installed new ice maker and water valve


Josh C.

Josh C. Job Checkin

FRIGIDAIRE REFRIGERATOR NOT MAKING ICE. installed new ice maker and water valve


David F.

David F. Job Checkin

FRIGIDAIRE REFRIGERATOR NOT DISPANCING ICE REPLACE THE ICE MAKER


Corey B.

Corey B. Job Checkin

FRIGIDAIRE WASHER LEAKING WATER INSTALLE DDRAIN HOSE


Tyson M.

Tyson M. Job Checkin

LG WASHER LEAKING FROM UNDERNEATH REPLACED TEH VALVE


Josh C.

Josh C. Job Checkin

KENMORE ICE MAKER NOT MAKING ICE NEEDS NEW ICE MAKER


Corey B.

Corey B. Job Checkin

FRIGIDAIRE REFRIGERATOR UNFAVORABLE SOUNDS UNABLE TO FIND ANY NOISES AT THIS TIME ADJUSTED TEH LEVEL UP THE DOORS