The technician was great -- on time, efficient, polite. However we had issues with the company related to scheduling. The initial visit was postponed more than a week due to the technician calling in sick. The visit to repair the appliance also had to be postponed more than a week due to the technician calling in sick. The service did not occur during the scheduled window (8 am-12 pm) because the part had been sent to the wrong technician and another part had to be delivered to me. i spent almost the entire day waiting on service, which was finally completed about 3 pm.
Response from Dependable Appliance Repair:
Thank you for your feedback! We will be reviewing your work order to make sure we learn from it. We do apologize for all the hiccups that occurred. We as a company need to get better at handling employee sick days and the scheduling issues it causes. Thank you again and we hope you give us a second chance.
The service tech was determined to figure out the issue on our new open box oven. After trying to correct with a new part, he got assistance from the oven manufactuer technical help directly an then singled out the issue. Another part was ordered and he returned to correct the issue. The service technician was polite and kept us informed on his arrival time. He even complimented my choice of paint colors in my condo reno.
Very helpful service to help us make a decision.
Josh is wonderful!
David was wonderful. It is nice having a reliable and efficient serviceman. Thank you
FRIGIDAIRE REFRIGERATOR DOOR SWING REVERSAL-INSTALL DOORS. REPLACED THE DOOR
FRIGIDAIRE REFRIGERATOR TEMPERATURE TOO COLD-FROST REPALCE DTHE FEEZER DOOR GASKET
FRIGIDAIRE REFRIGERATOR WATER LEAKMOISTURE, FROST BUILD UP IN FREEZER. READJUSTED THE DOOR HINGES
BIGCHLL STOVE fliping the breaker needs to call electric to correct the problem
GE DISHWASHER NOT DRAINING CLEARED TEH DRAIN AND NOT UNIT IS DRAINA DN WORKING AS IT SHOULD
GE REFRIGERATOR SMALL LEAK FROM UNDER FRIDGE INSTALLED WATER LINE
DACOR RANGE OVEN TEMP IS NTO ACCURATE PROGRAMMED TO 5 DEGREES TO OFFSET THE TEMPERTURE
KENMORE ICE MAKER NOT MAKING ICE REPLACED TEH ICE MAKER
FRIGIDAIRE RANGE - GAS CONTROL DOESN'T FUNCTION-F27 REPALCED TEH CIRCUIT BOARD AND CONTROL BOARD
FRIGIDAIRE RANGE - GAS EOC FAULT CODES. installed both leveling legs and receptical
FRIGIDAIRE DISHWASHER WILL NOT FILL-INLET VALVE MESSED UP. INSTALLED WATER VALVE
FRIGIDAIRE DISHWASHER WILL NOT FILL-BROKEN VALVE. INSTALLED WATER VALVE
FRIGIDAIRE DISHWASHER NOT DRAINING rerouted teh drain line had a kink and also had something inside not allowing the unit drain cleared adn unit is working as it should
FRIGIDAIRE DISHWASHER TIMER IS NOT MOVING-CYCLE WILL NOT ADVANCE unable to replicate the problem after testing sevral cycles
FRIGIDAIRE RANGE STORAGE DRAWER NTO CLOSIGN PROPERLY INSTALLED GLIDE