Overall Experience
Quality
Price
Convenience
Cleared event logs from the domain controller, as the server had temporarily experienced network issues that resulted in domain controller replication failures. This was a transient condition.
Cleared event logs from the domain controller, as the server had temporarily experienced network issues that resulted in domain controller replication failures. This was a transient condition.
Deleted the device from Ninja
Carolyn is planning on getting a new laptop soon and is going to just delete some of the files off the laptop.
Upgraded the memory and drive.
Created the new employee email per the manager's request and specifications.
Disabled Microsoft Edge from launching a strange social media page every time the user logged on.
Jackson added his skills matrix and submitted it to Brian.
The customer has declined the battery replacement. We are disabling this alert type for now.
Reinstalled Windows and migrated the user data
Applied patches manually to the computers found to have CVEs.
Wiped and loaded the user's computer to convert their domain join status from Active Directory to the more modern Entra join to enable remote working and device management far more effectively. We then showed the user how to install the Twingate ZTNA application self-service via the Company Portal application. Unfortunately, file share access was not working due to Twingate backend issues regarding access to direct LDAP queries, DFS namespace, and ultimately had to correct the file server DFS namespace to point to the SMB targets rather than the NetBIOS hostnames, which wouldn't work with Twingate's technology. Now everything works flawlessly!
Was unable to clone the drive. Carolyn is planning on getting a new laptop soon and is going to just delete some of the files off the laptop.
Disabled accidental deletion prevention in the Entra admin center, as it was no longer needed at the customer's scale.
Completed user account maintenance, removing many users that were no longer in use.