Jackson added his skills matrix and submitted it to Brian.
Two email addresses and one domain have been approved for the spam whitelist this week.
Created a new user at the owner's request. The customer was granted a Microsoft 365 Business Premium license as well as access to HaloPSA.
This threat was a static detection found when transferring customer data from one disk to another. This is a non-issue.
One update for Windows Defender security policies and definitions has been approved.
All patches related to Linux Servers have been approved.
The resolution is to delete all existing issued items on the ticket and re-issue them all at the same time.
Approved one spam filter whitelist request from the AppRiver global requests page.
Confirmed in the Benji Pays admin portal that we have the correct SPF and DKIM records implemented as-is with no additional work required.
No requests were in the spam whitelist area at the time of writing.
No OS patches required explicit approval at time of writing.
The current SentinelOne API token is still active and working, as it has been recently tested.
Three patches were approved.
The customer reported that Halo support was able to resolve the issue effectively. The customer expressed appreciation for the assistance provided by Daniel.
Recommended the client purchase a new printer.