Resolved issue with Avast, and scanned for viruses and malware.
Diagnosed issue and installed new graphics card.
Was unable to contact David about this issue. If it causes any issues they will let us know.
Backed up the laptop using Acronis Backup to the new external drive as well as replacing the battery and running a battery report.
Resolved print issues for all users having problems with Printix.
Changed the network settings and reconnected the printers.
Resolved the issue in exchange and partner center
The customer is receiving Microsoft Defender "quarantine" email reports on a daily basis in order to ensure that their system is protected from potential threats. These reports provide valuable information about any suspicious files or activities that have been detected and quarantined by Microsoft Defender. By sending these reports regularly, the customer can stay informed about the security status of their system and take necessary actions to further protect their data. It is recommended to review these reports promptly and follow any guidance provided to maintain a secure computing environment.
Legacy accounts that were unnecessary but attached to the entire system have been removed. After re-entering credentials for the new primary user's Microsoft 365 account, activation and service on email/Teams have been successfully restored.
Implemented Defender for Business protection - both Standard and Strict preset security policies with Safe Links/Attachments, machine learning scanning, junk filtering, etc - for the tenant on Exchange Online services. This should increase security.
Updated the DNS records for the organization to ensure best practices were being used for Microsoft 365. Enabled Intune, DKIM, and DMARC (the latter two for drastically increased email impersonation protection) during this process.
Performed diagnostics on the laptop as well as scanning the file system and drive. No issues were detected with either, even after restarting the laptop to confirm stability.
Setup Laptop, switched out of S mode and installed Chrome, Adobe, and VLC.
Checked in with everyone and attempted to install the new laptops, however, the display cables provided did not function correctly.
Reset laptop's network drivers and set up accessibility display features on the iPhone.