Logged in to the customer's WordPress backend and enabled Cloudflare Turnstile (captcha) on all forms on the website. Additionally, enabled Akismet IP filtering based on the global blacklist. This should drastically cut down on spam submitted via public website forms.
Customer never rescheduled.
Enabled the user account and created a Temporary Access Pass to enable access to the former employee's account for data retrieval. Removed all prior MFA methods and reset the password to ensure the real user themselves could not gain access to the account.
The final computer has been successfully moved off of the Server and the server has been shut down.
Rebooted a few machines and ensured they were able to access all necessary resources.
Visited the site to ensure that all individuals were attended to.
Admin access has been granted to Chris and Michael on TimeSlips.
Resolved the issue by providing the customer with credentials.
The following items were relocated during the weekly onsite visit.
I checked in with individuals, moved some IP phones over to Sweetwater, and created new tickets for Autumn.
Upgraded to an SSD and resolved the Photos app issue.
It has been determined that the static DNS servers had not been changed away from the old, no-longer-functional domain controllers on the RD Gateway host. Subsequently, we changed the DNS servers via direct Hyper-V connection, successfully resolving the issue.
Unblocked the former employee's account. Reminded the customer that they have a Keeper password manager subscription for this very reason, and it is paramount that it be used to store privileged but shared information in the future to avoid exactly this scenario. Customer will schedule some time for training at a later date.
Created two new domain controllers in place of the former ones, both of the new ones leveraging Windows Server Core instead of the GUI edition for drastically increased performance and much lower resource utilization. This will result in a speedier authentication experience and a lower IT infrastructure management overhead, resulting in lower costs ultimately.
The file on the Flash Drive was a web page that was exported, so we weren't able to convert it. The video will need to be reexported, not the web page.