Resolved the Outlook issue and several other issues as well.
All users, resources, and remote networks have been successfully removed from the Twingate console. The Twingate network has been scheduled for deletion.
Wiped and Installed Windows 11 on both laptops and updated them.
Removed a remote software program, scanned for viruses and malware, and reinstalled the network drivers as well.
Upon investigation, it was determined that the Netgear switch was non-operational. As a workaround, the client connected their firewall directly to the Comcast box.
The firewalls were replaced and the access points were migrated to the new one. Additionally, a local DNS record was created for the client's NAS.
The Mesh AP has been successfully installed and the customer's equipment has been connected to the cloud controller. This will provide seamless connectivity and enhance the customer's network experience. Thank you for choosing our services.