Overall Experience
Quality
Price
Convenience
Created the new employee email per the manager's request and specifications.
Reinstalled Windows and migrated the user data
Discovered that multiple computers were connected to a workgroup instead of the domain. Transitioned all computers from the workgroup to the domain and performed an upgrade on one machine from Windows 10 Home to Windows 11 Pro.
Upon investigation, it was determined that the patching on the machine was out of date. However, the machine had already completed Windows Updates on its own.
SentinelOne MDR reported that this was a verified PUA - potentially unwanted adware - that was stopped in its tracks from being downloaded. This will help ensure the security of the customer's machine.
Reset the Chromebook
Removed the passwords on both laptop and replaced the mouse battery.
Resolved Windows user issue and installed Avast Antivirus
Replaced the battery
Closing this ticket due to lack of response from the customer after two weeks. We presume the issue has been resolved after reaching out numerous times.
Replaced the backplate and front display bezel.
Replaced the USB Port
Christie's machine changed names, causing Megan's machine to be unable to find it. Additionally, I resolved several permissions issues that arose after the swap.
Verified that the customer is a member of the shared mailbox group in order to assign access. Provided instructions on how to access the shared mailbox using either Classic or New Outlook.