Overall Experience
Quality
Price
Convenience
Replaced the DC Jack
Avast Anti-Virus has been successfully installed on the HP laptop.
Transfered data from the Macbook to the new Laptop
This is an automated email that wasn't able to send as that user has been deleted.
Uninstalled OneStart and scanned for viruses and malware.
Replaced the motherboard, but unfortunately the CPU needed to be replaced as well. Customer declined CPU replacement at this time.
Replaced the drive and repaired Windows errors. Several software drivers were tested but unfortunately the HDMI port is dead.
Updated and renewed Avast Antivirus as well as checking for any malware and cleaning up the laptop.
When I arrived onsite customer said that they wanted to reschedule the appointment. Apparently she had told someone at the office about wanting to reschedule. Will open a new ticket when she calls to reschedule the appointment.
Reseated the battery and cleared the CMOS as well as cleaning up the laptop.
Separated the customer's domain controllers into separate, standalone virtual machines to improve security, reliability, and speed.
The threat ended up being a false positive - it was a McAfee potentially unwanted program (PUP).
Scanned computer for viruses and malware as well as removing remote software.
Scanned computer for viruses and malware as well as removing remote software.
The XPS writer was not installed correctly, but once it was installed properly, the email integration from within QuickBooks started working. The customer expressed interest in being able to view the invoice before sending it over, so the default QB email send program was switched to Outlook.