Overall Experience
Quality
Price
Convenience
The new desktop has been successfully deployed and all necessary configurations have been completed.
Scanned the computer for malware and resolved issue with Chrome.
Assisted two customers in setting up Microsoft Authenticator on their devices, then configuring mobile email through either Apple Mail or Outlook Mobile for iOS. Additionally, provided support to another customer experiencing an issue with spellcheck not functioning in Word or Outlook by guiding them through a full uninstall and reinstall of Office applications.
It has been determined that this is a duplicate new user request.
Uninstalled and Reinstalled TurboTax 2024, as well as finding a couple of the missing files.
The computer has been replaced, connected to as many printers as possible, the server program has been set up, and the files have been transferred from the old computer to the new.
Upon logging in, I identified and resolved the issue with the label printers printing 4 labels at a time on multiple PCs.
I have created an exclusion for the alert associated with this device in Ninja.
I facilitated the process of changing the computer password for the client.
Cables were organized underneath the desk in the back and under the front counter. A few of the old, excessively long Cat5 cables were replaced with appropriate length Cat6 cables. Additionally, any unnecessary cables and devices were removed.
Setup new router and reconnected a printer.
Installed Microsoft Office Suite and updated the laptop.
Installed new drive and Windows 11.
Upon attempting to manually run Windows Updates on the client's machine, it was observed that the device is quite old and sluggish, rendering it unable to complete the necessary updates before shutting down.
Created the new cloud accounts per the customer's request.